Where to start debugging?

General discussion about Zimbra Desktop.
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aaronm
Posts: 1
Joined: Fri Sep 12, 2014 10:29 pm

Where to start debugging?

Post by aaronm »

I've installed and launched Zimbra Desktop for Windows, but I don't see any activity once itÂ’s open. No synching seems to occur. I opened up the three logs I found in the log folder of the installation and each one seems to have some error listings, but I'm wondering what to look for...
mailbox.log seems to show the configuration/installation blocks, then I get a repeating chunk that looks like an error, it start with these lines...
2007-03-26 14:22:14,640 ERROR [Timer-Offline-Main] [] offline - failed to sync account myemail@address.edu

com.zimbra.common.soap.SoapFaultException: authentication failed for (random string) at com.zimbra.common.soap.Soap12Protocol.soapFault(Soap12Protocol.java:103)
zdesktop.err show the following...


0 [main] INFO org.mortbay.log - Logging to org.slf4j.impl.SimpleLogger(org.mortbay.log) via org.mortbay.log.Slf4jLog

359 [main] INFO org.mortbay.log - Started SelectChannelConnector @ localhost:7633

719 [main] INFO org.mortbay.log - Started SslSocketConnector @ localhost:7634

719 [main] INFO org.mortbay.log - jetty-6.1.2rc1

937 [main] INFO org.mortbay.log - No Transaction manager found - if your webapp requires one, please configure one.

log4j:WARN No appenders could be found for logger (zimbra.misc).

log4j:WARN Please initialize the log4j system properly.

Zimbra server process is not running as root

5047 [main] INFO org.mortbay.log - No Transaction manager found - if your webapp requires one, please configure one.

6141 [main] INFO org.mortbay.log - No Transaction manager found - if your webapp requires one, please configure one.

log4j:WARN No appenders could be found for logger (com.zimbra.common.util.EasyX509TrustManager).

log4j:WARN Please initialize the log4j system properly.


Finally, zdesktop.out simply says:
unable to load resource bundle: /msgs/ZaMsg

unable to load resource bundle: /msgs/com_zimbra_date

unable to load resource bundle: /msgs/com_zimbra_email

unable to load resource bundle: /msgs/com_zimbra_phone
Any help would be great. Is this an issue other people are having as well?
w1nz
Posts: 39
Joined: Fri Sep 12, 2014 10:23 pm

Where to start debugging?

Post by w1nz »

First, make sure your LDAP is configured properly, assuming you're using it. Also, make sure your logon credentials are correct. The first error I'm seeing there in your logs is an authentication error.
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