Messages sent from gmail.com don't appear in my inbox

[RicardoRodriguez]

Hi!
I happy "advanced user" enjoying Zimbra Collaboration 8.6, Open Source Edition (8.6.0_GA_1153.FOSS) in a CentOS Linux release 7.0.1406 (Core) box speaking!

At the moment, only one issue is bothering me: messages sent from gmail.com web interface sent as ricardo.rodriguez@idisantiago.es using mail.idisantiago.es as SMTP server to my account in that Zimbra server (the way I'm sending this message) won't never ever enter inbox, not spam folder, in my gmail.com account to which ricardo.rodriguez@idisantiago.es in the Zimbra server is forwarded to.

Here the original message...


MIME-Version: 1.0
Received: by 10.28.95.9 with HTTP; Tue, 8 Sep 2015 01:38:52 -0700 (PDT)
Date: Tue, 8 Sep 2015 10:38:52 +0200
Delivered-To: ricardo.julio.rodriguez.fernandez@gmail.com
Message-ID: <CAFPUu6w=y_tbQLX9atMty+ZkMH_OhrEwF52_e93GfARY3pZgtA@mail.gmail.com>
Subject: another test
From: =?UTF-8?Q?=5BIDIS_Technical_Secretariat=5D_Ricardo_Rodr=C3=ADguez?= <ricardo.rodriguez@idisantiago.es>
To: Ricardo Rodriguez <ricardo.rodriguez@idisantiago.es>
Content-Type: multipart/alternative; boundary=001a11444b32b17778051f384b7a
 
--001a11444b32b17778051f384b7a
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: quoted-printable
 
--=20
Ricardo Rodr=C3=ADguez
Research Management and Promotion Technician
Technical Secretariat
Health Research Institute of Santiago de Compostela (IDIS)
http://www.idisantiago.es
 
--001a11444b32b17778051f384b7a
Content-Type: text/html; charset=UTF-8
Content-Transfer-Encoding: quoted-printable
 
<div dir=3D"ltr"><br clear=3D"all"><div><br></div>-- <br><div class="3D""gmai=
l_signature">Ricardo Rodr=C3=ADguez<br>Research Management and Promotion Te=
chnician<br>Technical Secretariat<br>Health Research Institute of Santiago =
de Compostela (IDIS)<br><a href=3D"http://www.idisantiago.es" target=3D"_bl=
ank">http://www.idisantiago.es</a></div>
</div>
 
--001a11444b32b17778051f384b7a--

 
Here what I found in log files concerning that kind of messages, the previous one in this case...

/opt/zimbra/log/mailbox.log

2015-09-08 10:38:50,744 INFO  [qtp509886383-358720:https://10.113.0.126:7071/service/admin/soap/] [name=smtp@idisantiago.es;ip=10.113.0.126;] soap - AuthRequest elapsed=5
2015-09-08 10:38:51,599 INFO  [LmtpServer-4] [ip=10.113.0.1;] lmtp - Delivering message: size=2264 bytes, nrcpts=1, sender=ricardo.rodriguez@idisantiago.es, msgid=<CAFPUu6w=y_tbQLX9atMty+ZkMH_OhrEwF52_e93GfARY3pZgtA@mail.gmail.com>
2015-09-08 10:38:51,599 INFO  [LmtpServer-4] [name=ricardo.rodriguez@idisantiago.es;mid=14;ip=10.113.0.1;] lmtp - accepted and discarded message from=ricardo.rodriguez@idisantiago.es,to=ricardo.rodriguez@idisantiago.es: local delivery is disabled
2015-09-08 10:38:51,600 INFO  [LmtpServer-4] [] lmtp - Handler exiting normally


/var/log/zimbra.log


Sep  8 10:38:50 vps5 postfix/submission/smtpd[19390]: connect from mail-wi0-f181.google.com[209.85.212.181]
Sep  8 10:38:50 vps5 postfix/submission/smtpd[19390]: Anonymous TLS connection established from mail-wi0-f181.google.com[209.85.212.181]: TLSv1.2 with cipher ECDHE-RSA-AES128-GCM-SHA256 (128/128 bits)
Sep  8 10:38:50 vps5 saslauthd[3355]: zmauth: authenticating against elected url 'https://vps5.cesga.es:7071/service/admin/soap/' ...
Sep  8 10:38:50 vps5 slapd[1835]: slap_queue_csn: queing 0x7f45aab8b1f0 20150908083850.741421Z#000000#000#000000
Sep  8 10:38:50 vps5 slapd[1835]: slap_graduate_commit_csn: removing 0x736af40 20150908083850.741421Z#000000#000#000000
Sep  8 10:38:50 vps5 saslauthd[3355]: zmpost: url='https://vps5.cesga.es:7071/service/admin/soap/' returned buffer->data='<soap:Envelope xmlns:soap="http://www.w3.org/2003/05/soap-envelope ... r><context xmlns="urn:zimbra"><change token="3058"/></context></soap:Header><soap:Body><AuthResponse xmlns="urn:zimbraAccount"><authToken>0_c62886249e5ece0b6fbd72f5aa0a05419a4fa101_69643d33363a36303530386165652d636639622d343564392d623765312d6334326233613731643239303b6578703d31333a313434313837343333303734303b747970653d363a7a696d6272613b7469643d31303a323031373330353437303b76657273696f6e3d31333a382e362e305f47415f313135333b</authToken><lifetime>172799996</lifetime><skin>harmony</skin></AuthResponse></soap:Body></soap:Envelope>', hti->error=''
Sep  8 10:38:50 vps5 saslauthd[3355]: auth_zimbra: smtp@idisantiago.es auth OK
Sep  8 10:38:50 vps5 postfix/submission/smtpd[19390]: NOQUEUE: filter: RCPT from mail-wi0-f181.google.com[209.85.212.181]: <ricardo.rodriguez@idisantiago.es>: Sender address triggers FILTER smtp-amavis:[127.0.0.1]:10026; from=<ricardo.rodriguez@idisantiago.es> to=<ricardo.rodriguez@idisantiago.es> proto=ESMTP helo=<mail-wi0-f181.google.com>
Sep  8 10:38:50 vps5 postfix/submission/smtpd[19390]: DA3AEE22BF: client=mail-wi0-f181.google.com[209.85.212.181], sasl_method=PLAIN, sasl_username=smtp@idisantiago.es
Sep  8 10:38:50 vps5 postfix/cleanup[19394]: DA3AEE22BF: message-id=<CAFPUu6w=y_tbQLX9atMty+ZkMH_OhrEwF52_e93GfARY3pZgtA@mail.gmail.com>
Sep  8 10:38:50 vps5 postfix/qmgr[3496]: DA3AEE22BF: from=<ricardo.rodriguez@idisantiago.es>, size=1785, nrcpt=2 (queue active)
Sep  8 10:38:51 vps5 postfix/submission/smtpd[19390]: disconnect from mail-wi0-f181.google.com[209.85.212.181]
Sep  8 10:38:51 vps5 amavis[28607]: (28607-05) ESMTP::10026 /opt/zimbra/data/amavisd/tmp/amavis-20150908T075612-28607-SFWuXHQG: <ricardo.rodriguez@idisantiago.es> -> <ricardo.julio.rodriguez.fernandez@gmail.com>,<ricardo.rodriguez@idisantiago.es> Received: from vps5.cesga.es ([127.0.0.1]) by localhost (vps5.cesga.es [127.0.0.1]) (amavisd-new, port 10026) with ESMTP; Tue,  8 Sep 2015 10:38:51 +0200 (CEST)
Sep  8 10:38:51 vps5 amavis[28607]: (28607-05) Checking: sJmem2WobB2D ORIGINATING [209.85.212.181] <ricardo.rodriguez@idisantiago.es> -> <ricardo.julio.rodriguez.fernandez@gmail.com>,<ricardo.rodriguez@idisantiago.es>
Sep  8 10:38:51 vps5 postfix/dkimmilter/smtpd[19397]: connect from localhost[127.0.0.1]
Sep  8 10:38:51 vps5 postfix/dkimmilter/smtpd[19397]: 3292DE22C2: client=localhost[127.0.0.1]
Sep  8 10:38:51 vps5 postfix/cleanup[19394]: 3292DE22C2: message-id=<CAFPUu6w=y_tbQLX9atMty+ZkMH_OhrEwF52_e93GfARY3pZgtA@mail.gmail.com>
Sep  8 10:38:51 vps5 opendkim[3171]: 3292DE22C2: no signing table match for 'ricardo.rodriguez@idisantiago.es'
Sep  8 10:38:51 vps5 amavis[28607]: (28607-05) sJmem2WobB2D FWD from <ricardo.rodriguez@idisantiago.es> -> <ricardo.julio.rodriguez.fernandez@gmail.com>,<ricardo.rodriguez@idisantiago.es>, BODY=7BIT 250 2.0.0 from MTA(smtp:[127.0.0.1]:10030): 250 2.0.0 Ok: queued as 3292DE22C2
Sep  8 10:38:51 vps5 amavis[28607]: (28607-05) Passed CLEAN {RelayedInternal,RelayedOutbound}, ORIGINATING LOCAL [209.85.212.181]:32934 [209.85.212.181] <ricardo.rodriguez@idisantiago.es> -> <ricardo.julio.rodriguez.fernandez@gmail.com>,<ricardo.rodriguez@idisantiago.es>, Queue-ID: DA3AEE22BF, Message-ID: <CAFPUu6w=y_tbQLX9atMty+ZkMH_OhrEwF52_e93GfARY3pZgtA@mail.gmail.com>, mail_id: sJmem2WobB2D, Hits: -, size: 1785, queued_as: 3292DE22C2, 257 ms
Sep  8 10:38:51 vps5 postfix/dkimmilter/smtpd[19397]: disconnect from localhost[127.0.0.1]
Sep  8 10:38:51 vps5 postfix/qmgr[3496]: 3292DE22C2: from=<ricardo.rodriguez@idisantiago.es>, size=2147, nrcpt=3 (queue active)
Sep  8 10:38:51 vps5 postfix/smtp[19395]: DA3AEE22BF: to=<ricardo.julio.rodriguez.fernandez@gmail.com>, orig_to=<ricardo.rodriguez@idisantiago.es>, relay=127.0.0.1[127.0.0.1]:10026, delay=0.43, delays=0.12/0.04/0.01/0.25, dsn=2.0.0, status=sent (250 2.0.0 from MTA(smtp:[127.0.0.1]:10030): 250 2.0.0 Ok: queued as 3292DE22C2)
Sep  8 10:38:51 vps5 postfix/smtp[19395]: DA3AEE22BF: to=<ricardo.rodriguez@idisantiago.es>, relay=127.0.0.1[127.0.0.1]:10026, delay=0.43, delays=0.12/0.04/0.01/0.25, dsn=2.0.0, status=sent (250 2.0.0 from MTA(smtp:[127.0.0.1]:10030): 250 2.0.0 Ok: queued as 3292DE22C2)
Sep  8 10:38:51 vps5 postfix/qmgr[3496]: DA3AEE22BF: removed
Sep  8 10:38:51 vps5 postfix/amavisd/smtpd[19400]: connect from localhost[127.0.0.1]
Sep  8 10:38:51 vps5 postfix/amavisd/smtpd[19400]: Anonymous TLS connection established from localhost[127.0.0.1]: TLSv1.2 with cipher AECDH-AES256-SHA (256/256 bits)
Sep  8 10:38:51 vps5 postfix/amavisd/smtpd[19400]: 5851EE22BF: client=localhost[127.0.0.1]
Sep  8 10:38:51 vps5 postfix/cleanup[19394]: 5851EE22BF: message-id=<CAFPUu6w=y_tbQLX9atMty+ZkMH_OhrEwF52_e93GfARY3pZgtA@mail.gmail.com>
Sep  8 10:38:51 vps5 postfix/qmgr[3496]: 5851EE22BF: from=<ricardo.rodriguez@idisantiago.es>, size=2264, nrcpt=2 (queue active)
Sep  8 10:38:51 vps5 postfix/smtp[19399]: 3292DE22C2: to=<ricardo.julio.rodriguez.fernandez@gmail.com>, relay=127.0.0.1[127.0.0.1]:10025, delay=0.17, delays=0.07/0.03/0.05/0.02, dsn=2.0.0, status=sent (250 2.0.0 Ok: queued as 5851EE22BF)
Sep  8 10:38:51 vps5 postfix/smtp[19399]: 3292DE22C2: to=<ricardo.julio.rodriguez.fernandez@gmail.com>, orig_to=<ricardo.rodriguez@idisantiago.es>, relay=127.0.0.1[127.0.0.1]:10025, delay=0.17, delays=0.07/0.03/0.05/0.02, dsn=2.0.0, status=sent (250 2.0.0 Ok: queued as 5851EE22BF)
Sep  8 10:38:51 vps5 postfix/smtp[19399]: 3292DE22C2: to=<ricardo.rodriguez@idisantiago.es>, relay=127.0.0.1[127.0.0.1]:10025, delay=0.17, delays=0.07/0.03/0.05/0.02, dsn=2.0.0, status=sent (250 2.0.0 Ok: queued as 5851EE22BF)
Sep  8 10:38:51 vps5 postfix/amavisd/smtpd[19400]: disconnect from localhost[127.0.0.1]
Sep  8 10:38:51 vps5 postfix/qmgr[3496]: 3292DE22C2: removed
Sep  8 10:38:51 vps5 postfix/lmtp[19401]: 5851EE22BF: to=<ricardo.rodriguez@idisantiago.es>, relay=vps5.cesga.es[193.144.34.93]:7025, delay=0.24, delays=0.01/0.03/0.13/0.07, dsn=2.1.5, status=sent (250 2.1.5 Delivery OK)
Sep  8 10:38:52 vps5 postfix/smtp[19399]: 5851EE22BF: to=<ricardo.julio.rodriguez.fernandez@gmail.com>, relay=gmail-smtp-in.l.google.com[64.233.184.27]:25, delay=0.7, delays=0.01/0.01/0.4/0.28, dsn=2.0.0, status=sent (250 2.0.0 OK 1441701534 gm2si4598579wib.74 - gsmtp)
Sep  8 10:38:52 vps5 postfix/qmgr[3496]: 5851EE22BF: removed

 
To the best of my understanding all seems normal, but the point is that I never receive this message. The main problem is that I'm not receiving a copy of the messages I'm sending to several list in spite off I've configured that lists to send to me a copy of my own posts.

Please, could you point me in the right direction? What am I missing or misunderstanding in Zimbra configuration and/or log files? Is it not a Zimbra issue but a Gmail one? I this is the point, could you give me some clue?

Thank you so much for your time!

Ricardo

[imanudin11]

Hi,



Please try to trace your email by the following command :



/opt/zimbra/libexec/zmmsgtrace -s sender -r recipient



Please change sender and recipient with the real email

[jorgedlcruz]

Does this happen to all accounts inside your server? Do you have another domains inside as well?



Best regards

[iamauser]

Your mailbox.log says that it's discarding the message because local delivery is disabled:



2015-09-08 10:38:51,599 INFO [LmtpServer-4] [name=ricardo.rodriguez@idisantiago.es;mid=14;ip=10.113.0.1;] lmtp - accepted and discarded message from=ricardo.rodriguez@idisantiago.es,to=ricardo.rodriguez@idisantiago.es: local delivery is disabled



So, check the settings on your account. I think you maybe set to disable the local delivery in your preferences. You can check easily with:

zmprov ga <account> zimbraPrefMailLocalDeliveryDisabled



If you run that on your account and it comes back as true, then all your local delivery is going to be discarded. change that setting to false and I think the messages will come.

[RicardoRodriguez]

This is what come about when submitting this command...



*****

[root@vps5 ~]# /opt/zimbra/libexec/zmmsgtrace -s ricardo.rodriguez@idisantiago.es -r ricardo.rodriguez@idisantiago.es

Tracing messages

from ricardo.rodriguez@idisantiago.es

to ricardo.rodriguez@idisantiago.es



zmmsgtrace: total unmatched entries in '/var/log/zimbra.log': 6

zmmsgtrace: use -debug to see unmatched lines

[root@vps5 ~]# /opt/zimbra/libexec/zmmsgtrace -s ricardo.rodriguez@idisantiago.es -r ricardo.rodriguez@idisantiago.es -debug

Tracing messages

from ricardo.rodriguez@idisantiago.es

to ricardo.rodriguez@idisantiago.es



zmmsgtrace: total files to read: 1

zmmsgtrace: reading '/var/log/zimbra.log'

zmmsgtrace: NO match: Sep 9 04:14:46 vps5 amavis[11734]: (11734-01) Passed CLEAN {RelayedInbound,RelayedOpenRelay}, [82.94.164.166]:53445 [157.56.112.74] <mailman-users-bounces+ricardo.rodriguez=idisantiago.es@python.org> -> <ricardo.julio.rodriguez.fernandez@gmail.com>,<ricardo.rodriguez@idisantiago.es>, Queue-ID: 1B93FE22BF, Message-ID: <DB5PR04MB1478B0043FC32260A68DDD69C5530@DB5PR04MB1478.eurprd04.prod.outlook.com>, mail_id: ZJ9Vds0QKVCT, Hits: -, size: 11924, queued_as: 807E8E22C2, 307 ms

zmmsgtrace: NO match: Sep 9 05:26:48 vps5 amavis[18760]: (18760-02) Passed CLEAN {RelayedInbound,RelayedOpenRelay}, [168.100.1.7]:52878 [2601:3cba200:86b6:da20:5e04:49d6] <owner-postfix-users@postfix.org> -> <ricardo.julio.rodriguez.fernandez@gmail.com>,<ricardo.rodriguez@idisantiago.es>, Queue-ID: BCFECE22BF, Message-ID: <D0CC594E9F87994E96AB86E148A07625B1AFAD@anarchy.robertwolfe.org>, mail_id: cvthhYSVZma5, Hits: -, size: 4921, queued_as: 429AFE22C2, 231 ms

zmmsgtrace: NO match: Sep 9 05:33:10 vps5 amavis[31858]: (31858-02) Passed CLEAN {RelayedInbound,RelayedOpenRelay}, [168.100.1.7]:10012 [91.220.196.211] <owner-postfix-users@postfix.org> -> <ricardo.julio.rodriguez.fernandez@gmail.com>,<ricardo.rodriguez@idisantiago.es>, Queue-ID: B8B61E22BF, Message-ID: <55EFA877.4040606@runbox.com>, mail_id: 8_S_tvkbLyq4, Hits: -, size: 3906, queued_as: 1A989E22C2, 207 ms

zmmsgtrace: NO match: Sep 9 06:32:52 vps5 amavis[18760]: (18760-03) Passed CLEAN {RelayedInbound,RelayedOpenRelay}, [168.100.1.7]:22822 [96.57.144.66] <owner-postfix-users@postfix.org> -> <ricardo.julio.rodriguez.fernandez@gmail.com>,<ricardo.rodriguez@idisantiago.es>, Queue-ID: 1F5FCE22BF, Message-ID: <2591A715-EC69-463C-BBB9-3867A6D4CCC6@morefoo.com>, mail_id: azmBbVGjaN8L, Hits: -, size: 5772, queued_as: 3FAE2E22C2, dkim_sd=mail:morefoo.com, 1719 ms

zmmsgtrace: NO match: Sep 9 09:08:35 vps5 amavis[31858]: (31858-03) Passed CLEAN {RelayedInbound,RelayedOpenRelay}, [162.209.122.184]:49515 [50.57.196.144] <noreply@community.zimbra.com> -> <ricardo.julio.rodriguez.fernandez@gmail.com>,<ricardo.rodriguez@idisantiago.es>, Queue-ID: 5F157E22BF, Message-ID: <140f66ab-f855-4a88-977a-d383ddc3ae7d@community.zimbra.com>, mail_id: ME9vMsyBqC_y, Hits: -, size: 21235, queued_as: 01944E22C2, 237 ms

zmmsgtrace: NO match: Sep 9 09:09:11 vps5 amavis[6904]: (06904-01) Passed CLEAN {RelayedInbound,RelayedOpenRelay}, [62.213.196.184]:59748 [62.213.196.184] <mailreturn@smtp4.ymlpsrv.net> -> <ricardo.julio.rodriguez.fernandez@gmail.com>,<ricardo.rodriguez@idisantiago.es>, Queue-ID: 239B6E22BF, Message-ID: <3ce011798ef0d12e1a55ad57e5edfd2d@smtp4.ymlpsrv.net>, mail_id: CKtre66h0Q8b, Hits: -, size: 51350, queued_as: 9E878E22C2, 354 ms

zmmsgtrace: total unmatched entries in '/var/log/zimbra.log': 6

zmmsgtrace: use -debug to see unmatched lines

zmmsgtrace: total messages in '/var/log/zimbra.log': 12

[root@vps5 ~]#



*****



All seems related to the kind of messages I'm failing to receive in ricardo.rodriguez@idisantiago.es, but I'm not able to extract from here any useful conclusion about how to solve this problem. Please, does this made any sense for you? Thanks!



Cheers,



Ricardo

[RicardoRodriguez]

Hi Jorge! Thanks for your answer.



This is a brand new server managing only that domain, idisantiago.es, and I'm currently the only user using this particular configuration. Besides, only other three users are using this installation as we are debugging all issues we face before propose its use for the whole community. To use a gmail.com account it is so far the best solution I've found to manage multiple accounts in a complex environment where at least three information systems are implied, each of them with their own policies.



Any idea will be extremely welcome!



Cheers,



Ricardo

[RicardoRodriguez]

Thanks iamauser!



I've played with this setting before posting the question and conclude that this variable affect to all messages received in my account when forwarding is enable. That is, as I have a forward to my account @gmail.com, when zimbraPrefMailLocalDeliveryDisabled is set to TRUE, no message is delivered to my local inbox folder, but all of them are sent to my account @gmail.com but those sent from my @gmail.com as ricardo.rodriguez@idisantiago.es. My main concern: to receive copy of the messages I sent to email lists.



Please, let me know if I can provide more information to better describe this issue! Thanks for your time!



Cheers,



Ricardo