WebUI issue - While clicking Inbox folder

[CMR]

Hello,
One of our user encounters problem when he clicks on Inbox folder. The problem occurs when the user navigates to other folders and after, returns to Inbox folder:

A network service error has occurred.
method: [unknown]
msg: system failure: java.lang.NullPointerException
code: service.FAILURE
detail: soap:Receiver
trace: qtp509886383-1537019:http://x.x.x.x:80/service/soap/SearchRe ... 28fd2ad317
request:
Body: {
SearchRequest: {
_jsns: "urn:zimbraMail",
header: [
// [0]:
{
n: "List-ID"
},
// [1]:
{
n: "X-Zimbra-DL"
},
// [2]:
{
n: "IN-REPLY-TO"
}
],
limit: 400,
locale: {
_content: "en_US"
},
needExp: 1,
offset: 0,
query: "in:inbox",
recip: "0",
sortBy: "subjDesc",
types: "message",
tz: {
id: "Europe/Brussels"
}
}
},
Header: {
context: {
_jsns: "urn:zimbra",
account: {
_content: "XXX@domain.org",
by: "name"
},
authToken: "(removed)",
csrfToken: "0_1d468a4dc3fae7b1bde28f79593d5448d3d99791",
session: {
_content: 1632545,
id: 1632545
},
userAgent: {
name: "ZimbraWebClient - GC55 (Win)",
version: "8.6.0_GA_1153"
}
}
}


I tried to re-index the mailbox (zmprov rim XXX@domain.org start) and clear old cache (zmprov fc account XXX@domaine.org): not solved the issue.

Reproduced in Firefox and Chrome with different computers and Windows sessions.

Thanks for your help.

[flunda]

I have exactly the same problem right now with one user.

I found you have version 8.6 running, same problem here in our 8.7.0_GA_1659 Network edition.

Have also started a re-index process but it did not help. So i just followed the advice from viewtopic.php?f=23&t=59458 and this worked.

But very strange behavior of the WebUI anyway. Hope that this will be fixed with the next release.

[phoenix]

Hope that this will be fixed with the next release.

Nothing gets fixed unless you file a bug report in bugzilla or, as you're an NE customer, open a case with Zimbra Support.