Hi
Zimbra Desktop won't open on my Windows PC. It was running fine then I clicked on a link in an email (not spam) and it crashed the program and now won't open.
When I click the icon a DOS window appears briefly. I caught it with a screenshot and the message is:
C:\Program Files (x86)\Zimbra\Zimbra Desktop\win32\zdrun.vbs(91, 5) (null): the system cannot find the file specified
I looked at this location and the zdrun/vbs is there.
What can I do? I hesitate to reinstall because I have a lot of emails saved. Is there a way of backing up my stored Zimbra emails before I reinstall?
Any help very gratefully received.
Thanks
Nik
Zimbra Desktop won't open
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- Outstanding Member
- Posts: 310
- Joined: Tue Mar 31, 2015 4:59 am
Re: Zimbra Desktop won't open
There are ways of taking backup but since you are not able to open ZD it's difficult.
You can try upgrading ZD by downloading latest one https://www.zimbra.com/downloads/zimbra-desktop/. Upgrade will not delete any data, so you might expect to have ZD running with newer version.
You can try upgrading ZD by downloading latest one https://www.zimbra.com/downloads/zimbra-desktop/. Upgrade will not delete any data, so you might expect to have ZD running with newer version.
Re: Zimbra Desktop won't open
I have the same problem, my zimbra desktop not open, I tried reinstalling the application but no resolve the problem.
I was backup configured but I don't know where is the default folder of backup.
Please help me, I have all my corporates emails and I need to recover its
I was backup configured but I don't know where is the default folder of backup.
Please help me, I have all my corporates emails and I need to recover its
- jorgedlcruz
- Zimbra Alumni
- Posts: 2782
- Joined: Thu May 22, 2014 4:47 pm
Re: Zimbra Desktop won't open
Hi Edgar,
Do you have the latest Java version? Do you receive some error?
Best regards
Do you have the latest Java version? Do you receive some error?
Best regards
Re: Zimbra Desktop won't open
I can resolve the problem deleting the "zimbra-desktop" folder, path "C:\Users\myUserFolder\AppData\Local\zimbra-desktop" and no lost any data.
Re: Zimbra Desktop won't open
Thanks for posting this Edgar! Saved me a bunch of time. I delete the folder and it came back up very quick, didn't lose a thing.
Cheers,
Ken
Cheers,
Ken
Re: Zimbra Desktop won't open
Thank you for this suggestion. It worked for me too and you are a real life-saver!!!edgarscc wrote:I can resolve the problem deleting the "zimbra-desktop" folder, path "C:\Users\myUserFolder\AppData\Local\zimbra-desktop" and no lost any data.