Cannot download MS office attachments in email

General discussion about Zimbra Desktop.
danny19195
Posts: 1
Joined: Mon Mar 05, 2018 7:34 am

Cannot download MS office attachments in email

Postby danny19195 » Mon Mar 05, 2018 7:53 am

I cannot download any MS office document (incl .docx, .xlsx, .pptx) in email attachments. When I click the attachment, it shows download path window. But when I click the "save" buttom, the download path window gone and I didn't find the attachment file in the designated folder.
It looks different to pdf attachment which can be saved in the designated and the file was open immediately after I click and attachment file and the "save" button.


interim-cpenen
Posts: 2
Joined: Fri Dec 08, 2017 9:29 pm

Re: Cannot download MS office attachments in email

Postby interim-cpenen » Thu Mar 15, 2018 2:52 pm

I had a problem that was slightly similar. I had this one user who could not download attachments when she logged into her webmail. It turns out her Attachment Settings were wrong.

In order to fix it I had to log into the Zimbra Collaboration Server administration webpage > navigate to the users mailbox > edit the mailbox setting > go to the advanced tab > and in there I had to set "Attachments can be viewed in HTML and their original format". For some reason it was incorrectly set to "Disable attachment viewing from web mail UI". Once I changed it she could download attachments again.

I don't know if this will help, but just my 2 cents.

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