Hi,
I'm trying to configure Zimbra Desktop for Outlook.com and it is giving me the below error message. It's a Windows 10 machine.
Error:
Timeout when connecting to "imap-mail.outlook.com:995". Please check host/port and network connectivity.
Configuration I'm using:
IMAP server name imap-mail.outlook.com
IMAP port 993
IMAP encryption method TLS
SMTP server name smtp-mail.outlook.com
SMTP port 587
Details of error message:
com.zimbra.common.soap.SoapFaultException: imap-mail.outlook.com:995 ExceptionId:com.zimbra.common.service.RemoteServiceException: imap-mail.outlook.com:995 ExceptionId:btpool0-9:1532255879033:39a59c1ba7ac8d39 Code:remote.TIMEOUT at com.zimbra.common.service.RemoteServiceException.TIMEOUT(RemoteServiceException.java:64) at com.zimbra.common.service.RemoteServiceException.doConnectionFailures(RemoteServiceException.java:153) at com.zimbra.cs.account.offline.OfflineProvisioning.testDataSource(OfflineProvisioning.java:846) at com.zimbra.cs.account.offline.OfflineProvisioning.createDataSourceAccount(OfflineProvisioning.java:918) at com.zimbra.cs.account.offline.OfflineProvisioning.createAccount(OfflineProvisioning.java:719) at com.zimbra.cs.service.admin.CreateAccount.handle(CreateAccount.java:64) at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:412) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:287) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:158) at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:303) at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:217) at javax.servlet.http.HttpServlet.service(HttpServlet.java:725) at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:206) at javax.servlet.http.HttpServlet.service(HttpServlet.java:814) at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511) at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:390) at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:218) at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182) at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765) at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:422) at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230) at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114) at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152) at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:230) at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152) at org.mortbay.jetty.Server.handle(Server.java:326) at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:585) at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:988) at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:756) at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:218) at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:415) at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:429) at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451) Caused by: java.net.SocketTimeoutException: Read timed out at java.net.SocketInputStream.socketRead0(Native Method) at java.net.SocketInputStream.socketRead(Unknown Source) at java.net.SocketInputStream.read(Unknown Source) at java.net.SocketInputStream.read(Unknown Source) at java.io.BufferedInputStream.fill(Unknown Source) at java.io.BufferedInputStream.read(Unknown Source) at com.zimbra.cs.mailclient.MailInputStream.peek(MailInputStream.java:132) at com.zimbra.cs.mailclient.MailInputStream.isEOF(MailInputStream.java:172) at com.zimbra.cs.mailclient.imap.ImapInputStream.readText(ImapInputStream.java:277) at com.zimbra.cs.mailclient.imap.ImapInputStream.readText(ImapInputStream.java:271) at com.zimbra.cs.mailclient.imap.ImapResponse.readResponse(ImapResponse.java:46) at com.zimbra.cs.mailclient.imap.ImapResponse.read(ImapResponse.java:38) at com.zimbra.cs.mailclient.imap.ImapConnection.readResponse(ImapConnection.java:654) at com.zimbra.cs.mailclient.imap.ImapConnection.processGreeting(ImapConnection.java:85) at com.zimbra.cs.mailclient.MailConnection.connect(MailConnection.java:77) at com.zimbra.cs.datasource.imap.ConnectionManager.newConnection(ConnectionManager.java:146) at com.zimbra.cs.datasource.imap.ConnectionManager.openConnection(ConnectionManager.java:85) at com.zimbra.cs.datasource.imap.ImapSync.connect(ImapSync.java:113) at com.zimbra.cs.datasource.imap.ImapSync.test(ImapSync.java:75) at com.zimbra.cs.offline.OfflineImport.test(OfflineImport.java:96) at com.zimbra.cs.datasource.DataSourceManager.test(DataSourceManager.java:209) at com.zimbra.cs.account.offline.OfflineProvisioning.testDataSource(OfflineProvisioning.java:833) ... 30 more Code:remote.TIMEOUT at com.zimbra.common.soap.Soap12Protocol.soapFault(Soap12Protocol.java:88) at com.zimbra.common.soap.SoapTransport.extractBodyElement(SoapTransport.java:354) at com.zimbra.common.soap.SoapTransport.parseSoapResponse(SoapTransport.java:313) at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:260) at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:164) at com.zimbra.common.soap.SoapTransport.invoke(SoapTransport.java:407) at com.zimbra.common.soap.SoapTransport.invokeWithoutSession(SoapTransport.java:393) at com.zimbra.cs.account.soap.SoapProvisioning.invokeRequest(SoapProvisioning.java:342) at com.zimbra.cs.account.soap.SoapProvisioning.invoke(SoapProvisioning.java:350) at com.zimbra.cs.account.soap.SoapProvisioning.createAccount(SoapProvisioning.java:493) at com.zimbra.cs.offline.jsp.JspProvStub.createOfflineDataSource(JspProvStub.java:126) at com.zimbra.cs.offline.jsp.XmailBean.doRequest(XmailBean.java:268) at com.zimbra.cs.offline.jsp.FormBean.doRequest(FormBean.java:153) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at com.sun.el.parser.AstFunction.getValue(AstFunction.java:127) at com.sun.el.ValueExpressionImpl.getValue(ValueExpressionImpl.java:206) at org.apache.jasper.runtime.PageContextImpl.evaluateExpression(PageContextImpl.java:1001) at org.apache.jsp.desktop.accsetup_jsp._jspx_meth_c_when_1(Unknown Source) at org.apache.jsp.desktop.accsetup_jsp._jspx_meth_c_choose_0(Unknown Source) at org.apache.jsp.desktop.accsetup_jsp._jspService(Unknown Source) at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:109) at javax.servlet.http.HttpServlet.service(HttpServlet.java:814) at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:389) at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:486) at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:380) at javax.servlet.http.HttpServlet.service(HttpServlet.java:814) at com.zimbra.webClient.servlet.JspServlet.service(JspServlet.java:64) at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1166) at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:79) at com.zimbra.webClient.filters.SetHeaderFilter.doFilter(SetHeaderFilter.java:239) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157) at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:388) at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:218) at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182) at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765) at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:422) at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230) at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114) at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152) at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:230) at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152) at org.mortbay.jetty.Server.handle(Server.java:326) at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:585) at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:988) at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:756) at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:218) at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:415) at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:429) at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451)
Thanks,
Praky
Timeout when connecting to "imap-mail.outlook.com:995
Re: Timeout when connecting to "imap-mail.outlook.com:995
A timeout error means it can't connect to the server/port combination and from the info you've posted you have made a configuration error .Praky wrote:Hi,
I'm trying to configure Zimbra Desktop for Outlook.com and it is giving me the below error message. It's a Windows 10 machine.
Error:
Timeout when connecting to "imap-mail.outlook.com:995". Please check host/port and network connectivity.
Configuration I'm using:
IMAP server name imap-mail.outlook.com
IMAP port 993
IMAP encryption method TLS
SMTP server name smtp-mail.outlook.com
SMTP port 587
Details of error message:
com.zimbra.common.soap.SoapFaultException: imap-mail.outlook.com:995 ExceptionId:com.zimbra.common.service.RemoteServiceException: imap-mail.outlook.com:995
Re: Timeout when connecting to "imap-mail.outlook.com:995
Hi Phoenix,
Any idea what configuration change needs to be done?
Thanks,
Praky
Any idea what configuration change needs to be done?
Thanks,
Praky
Re: Timeout when connecting to "imap-mail.outlook.com:995
Hi Phoenix,
Changing the IMAP encryption method to SSL solved the issue.
Thanks for your help!
Praky
Changing the IMAP encryption method to SSL solved the issue.
Thanks for your help!
Praky