Debug message: invalid request: can't delete default identity

[jschnip]

Debug messages from Zimbra Desktop V 1.0 (build 1593)

Server: Zimbra Release 5.0.18_GA_3011.RHEL5_64_20090707171702 CentOS5_64 FOSS edition; running on a CentOS 5.3 xen virtual machine
All of our Zimbra desktops connect and download mail, however we get this debug message regularly, which is cleared by clicking on send/receive.
Any information would be helpful - this problem started when we upgraded our zimbra server. Previously it was 5.0, but an older release, and it wasn't on a xen virtual server. We did a fresh install, and migrated the accounts to the new instance. Thanks
Full Error Message:
Failure communicating with remote server. Please try again later. (debug info)
Debug message: invalid request: can't delete default identity
Exception:
com.zimbra.common.service.ServiceException: invalid request: can't delete default identity

ExceptionId:sync-timer-dir:1251295383183:ccbe52f7ab667afa

Code:service.INVALID_REQUEST

at com.zimbra.common.service.ServiceException.INVALID_REQUEST(ServiceException.java:260)

at com.zimbra.cs.account.offline.OfflineProvisioning.deleteIdentity(OfflineProvisioning.java:1687)

at com.zimbra.cs.account.offline.DirectorySync.syncAccount(DirectorySync.java:242)

at com.zimbra.cs.account.offline.DirectorySync.sync(DirectorySync.java:175)

at com.zimbra.cs.account.offline.DirectorySync.syncAllAccounts(DirectorySync.java:122)

at com.zimbra.cs.account.offline.DirectorySync.access$000(DirectorySync.java:55)

at com.zimbra.cs.account.offline.DirectorySync$1.run(DirectorySync.java:70)

at java.util.TimerThread.mainLoop(Unknown Source)

at java.util.TimerThread.run(Unknown Source)
If issue persists please post description and debug information here.

[jschnip]

Each user also see's this error about once a week, in addition to the above posted debug:
Upon sending of an email, the message is returned to the draft folder and this message appears in the inbox:
[QUOTE]Your message "Re: one last piece needed for demo" sent on August 28, 2009 at 11:01 AM to "<>" can't be delivered. None of the recipients will receive the message. It has been returned to Drafts folder for your review.
----------------------------------------------------------------------------
Product name: Zimbra Desktop

Product version: 1.0

Build ID: 1593

Release type: R

OS Platform: Windows XP x86 5.1

Time of event: 2009-08-28 11:01:20

Error type: account.AUTH_FAILED

Item ID: 1073742413

Error summary: send mail failed
Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION

----------------------------------------------------------------------------
http://www.w3.org/2003/05/soap-envelope ... p-envelope"> xmlns="urn:zimbra">1.0_1593_Windows113b6428-2502-43ce-a3d8-d75d16ae6f2e<>
http://www.w3.org/2003/05/soap-envelope ... p-envelope"> xmlns="urn:zimbra"/>soap:Senderauthentication failed for 113b6428-2502-43ce-a3d8-d75d16ae6f2eaccount.AUTH_FAILEDbtpool0-282:1251475280808:eee543101a8e4aa7
com.zimbra.common.soap.SoapFaultException: authentication failed for 113b6428-2502-43ce-a3d8-d75d16ae6f2e

ExceptionId:btpool0-282:1251475280808:eee543101a8e4aa7

Code:account.AUTH_FAILED

at com.zimbra.common.soap.Soap12Protocol.soapFault(Soap12Protocol.java:88)

at com.zimbra.common.soap.SoapTransport.extractBodyElement(SoapTransport.java:266)

at com.zimbra.common.soap.SoapTransport.parseSoapResponse(SoapTransport.java:227)

at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:295)

at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:230)

at com.zimbra.common.soap.SoapTransport.invoke(SoapTransport.java:318)

at com.zimbra.common.soap.SoapTransport.invokeWithoutSession(SoapTransport.java:305)

at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(OfflineMailbox.java:776)

at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(OfflineMailbox.java:740)

at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(OfflineMailbox.java:736)

at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(OfflineMailbox.java:732)

at com.zimbra.cs.mailbox.OfflineMailbox.getAuthToken(OfflineMailbox.java:167)

at com.zimbra.cs.mailbox.PushChanges.getZMailbox(PushChanges.java:161)

at com.zimbra.cs.mailbox.PushChanges.uploadMessage(PushChanges.java:532)

at com.zimbra.cs.mailbox.PushChanges.sendPendingMessages(PushChanges.java:441)

at com.zimbra.cs.mailbox.PushChanges.sendPendingMessages(PushChanges.java:518)

at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync.java:152)

at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineMailbox.java:140)

at com.zimbra.cs.service.offline.OfflineSync.handle(OfflineSync.java:47)

at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:429)

at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:286)

at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:160)

at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:275)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)

at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:190)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)

at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)

at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:362)

at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)

at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)

at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)

at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)

at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)

at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)

at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)

at org.mortbay.jetty.handler.RewriteHandler.handle(RewriteHandler.java:176)

at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)

at org.mortbay.jetty.Server.handle(Server.java:313)

at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)

at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)

at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)

at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)

at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)

at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)

at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)
----------------------------------------------------------------------------[/QUOTE]
TO RESOLVE:
We open Desktop Setup,
on Zimbra Desktop My Accounts Screen

Password may have changed. Please go to edit screen of Account Setup to revalidate settings.



Status: can't login
Click "edit"

Click "Validate and Save"
Now Status is "Online"

[mhammett]

Did you get any resolution to these problems? I'm having the same thing now, but with Zimbra Desktop 7.27 and ZCS 8.6.

[PriteshGajjar]

Do you have Anti-virus software running on your m/c? If yes, can you try this by disabling for a moment.

[mhammett]

It didn't help.

It looks like I have to delete the account from Zimbra Desktop, then re-add it. I'm not looking forward to doing that for all of the accounts, so any tips on other means of resolution would be nice.

[mhammett]

None of that worked. I ultimately had to uninstall Zimbra Desktop entirely, delete the folder out of AppData and start over.