See following error report regarding zimbra not being able to sync with gmail contacts
I have tried the following, creating a default contact on gmail browser and have changed http:// to https://
Please provide a working solution as my client is very frustrated with the amount error reports being send!
Product name: Zimbra Desktop
Product version: 7.2.5
Build ID: 12038
Release type: GA
OS Platform: Windows 7 x86 6.1
Time of event: 2014-11-19 16:52:15
Error type: service.FAILURE
Item ID: 7
Error summary: Google address book synchronization failed
------------------------------
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Affected data - PLEASE REMOVE ANY SENSITIVE INFORMATION (size=0):
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----------------------------------------------------------------------------
Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
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com.zimbra.common.service.ServiceException: system failure: Google contact sync error
ExceptionId:sync-mbox-diana@isa4trims.co.za:1416408735235:0539fbca5ed7c954
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:253)
at com.zimbra.cs.offline.ab.gab.SyncSession.sync(SyncSession.java:103)
at com.zimbra.cs.offline.ab.gab.GabImport.importData(GabImport.java:57)
at com.zimbra.cs.offline.OfflineImport.importData(OfflineImport.java:100)
at com.zimbra.cs.offline.GMailImport.importData(GMailImport.java:59)
at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:317)
at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:277)
at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLocalDataSources(DataSourceMailbox.java:439)
at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataSourceMailbox.java:478)
at com.zimbra.cs.mailbox.DataSourceMailbox.syncOnTimer(DataSourceMailbox.java:406)
at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbox.java:279)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)
Caused by: java.lang.NullPointerException: No authentication header information
at com.google.gdata.util.AuthenticationException.initFromAuthHeader(AuthenticationException.java:96)
at com.google.gdata.util.AuthenticationException.<init>(AuthenticationException.java:67)
at com.google.gdata.client.http.HttpGDataRequest.handleErrorResponse(HttpGDataRequest.java:564)
at com.google.gdata.client.http.GoogleGDataRequest.handleErrorResponse(GoogleGDataRequest.java:543)
at com.google.gdata.client.http.HttpGDataRequest.checkResponse(HttpGDataRequest.java:536)
at com.google.gdata.client.http.HttpGDataRequest.execute(HttpGDataRequest.java:515)
at com.google.gdata.client.http.GoogleGDataRequest.execute(GoogleGDataRequest.java:515)
at com.google.gdata.client.Service.getFeed(Service.java:1019)
at com.google.gdata.client.Service.getFeed(Service.java:972)
at com.google.gdata.client.GoogleService.getFeed(GoogleService.java:648)
at com.zimbra.cs.offline.ab.gab.GabService.getFeed(GabService.java:104)
at com.zimbra.cs.offline.ab.gab.GabService.getContactFeed(GabService.java:74)
at com.zimbra.cs.offline.ab.gab.SyncSession.syncData(SyncSession.java:118)
at com.zimbra.cs.offline.ab.gab.SyncSession.sync(SyncSession.java:101)
... 11 more
----------------------------------------------------------------------------
Any solution would help
Thanks in advanced!
Google address book synchronization failed
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- Posts: 1
- Joined: Thu Nov 20, 2014 3:07 am
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- Posts: 7
- Joined: Mon Jan 05, 2015 10:49 am
Google address book synchronization failed
Hello, I'm new to Zimbra and am "bumping" this thread because I am having the same problem. I have installed Zimbra and have three Gmail accounts set up in it. All seemed to set up just fine and my initial synchronization of contacts definitely worked because I have all the contacts that I defined in each account along with any contacts that were simply e-mailed but that I didn't create a specific entry for.
One of the three accounts, which happens to be the "top mailbox" in the list of three is working just fine and has since I installed Zimbra and did the initial setup. However, the two mailboxes that follow are getting the dreaded "Google address book synchronization failed," every time a sync is attempted. This builds up hundreds of messages in very short order. I have 783 in one account and 618 in the other (where I deleted some early on).
Has any definitive fix been found for this error. It continues to be reported again and again and I have to believe that a workaround exists.
Here are two of the reports, one from each Gmail account, with my actual prefix to @gmail.com removed:
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Product name: Zimbra Desktop
Product version: 7.2.5
Build ID: 12038
Release type: GA
OS Platform: Windows 7 x86 6.1
Time of event: 2015-01-09 11:52:50
Error type: service.FAILURE
Item ID: 7
Error summary: Google address book synchronization failed
----------------------------------------------------------------------------
Affected data - PLEASE REMOVE ANY SENSITIVE INFORMATION (size=0):
----------------------------------------------------------------------------
----------------------------------------------------------------------------
Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
----------------------------------------------------------------------------
com.zimbra.common.service.ServiceException: system failure: Google contact sync error
ExceptionId:sync-mbox-XXXXXX@gmail.com:1420822370377:d1bde9e5c1b2bbba
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:253)
at com.zimbra.cs.offline.ab.gab.SyncSession.sync(SyncSession.java:103)
at com.zimbra.cs.offline.ab.gab.GabImport.importData(GabImport.java:57)
at com.zimbra.cs.offline.OfflineImport.importData(OfflineImport.java:100)
at com.zimbra.cs.offline.GMailImport.importData(GMailImport.java:59)
at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:317)
at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:277)
at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLocalDataSources(DataSourceMailbox.java:439)
at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataSourceMailbox.java:478)
at com.zimbra.cs.mailbox.DataSourceMailbox.syncOnTimer(DataSourceMailbox.java:406)
at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbox.java:279)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)
Caused by: java.lang.NullPointerException: No authentication header information
at com.google.gdata.util.AuthenticationException.initFromAuthHeader(AuthenticationException.java:96)
at com.google.gdata.util.AuthenticationException.<init>(AuthenticationException.java:67)
at com.google.gdata.client.http.HttpGDataRequest.handleErrorResponse(HttpGDataRequest.java:564)
at com.google.gdata.client.http.GoogleGDataRequest.handleErrorResponse(GoogleGDataRequest.java:543)
at com.google.gdata.client.http.HttpGDataRequest.checkResponse(HttpGDataRequest.java:536)
at com.google.gdata.client.http.HttpGDataRequest.execute(HttpGDataRequest.java:515)
at com.google.gdata.client.http.GoogleGDataRequest.execute(GoogleGDataRequest.java:515)
at com.google.gdata.client.Service.insert(Service.java:1327)
at com.google.gdata.client.GoogleService.insert(GoogleService.java:599)
at com.zimbra.cs.offline.ab.gab.GabService.insert(GabService.java:156)
at com.zimbra.cs.offline.ab.gab.SyncRequest.execute(SyncRequest.java:87)
at com.zimbra.cs.offline.ab.gab.SyncSession.pushChange(SyncSession.java:646)
at com.zimbra.cs.offline.ab.gab.SyncSession.pushContactChanges(SyncSession.java:635)
at com.zimbra.cs.offline.ab.gab.SyncSession.processLocalContactChanges(SyncSession.java:460)
at com.zimbra.cs.offline.ab.gab.SyncSession.syncData(SyncSession.java:145)
at com.zimbra.cs.offline.ab.gab.SyncSession.sync(SyncSession.java:101)
... 11 more
----------------------------------------------------------------------------
Product name: Zimbra Desktop
Product version: 7.2.5
Build ID: 12038
Release type: GA
OS Platform: Windows 7 x86 6.1
Time of event: 2015-01-09 11:52:48
Error type: service.FAILURE
Item ID: 7
Error summary: Google address book synchronization failed
----------------------------------------------------------------------------
Affected data - PLEASE REMOVE ANY SENSITIVE INFORMATION (size=0):
----------------------------------------------------------------------------
----------------------------------------------------------------------------
Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
----------------------------------------------------------------------------
com.zimbra.common.service.ServiceException: system failure: Google contact sync error
ExceptionId:sync-mbox-YYYYYY@gmail.com:1420822368842:d1bde9e5c1b2bbba
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:253)
at com.zimbra.cs.offline.ab.gab.SyncSession.sync(SyncSession.java:103)
at com.zimbra.cs.offline.ab.gab.GabImport.importData(GabImport.java:57)
at com.zimbra.cs.offline.OfflineImport.importData(OfflineImport.java:100)
at com.zimbra.cs.offline.GMailImport.importData(GMailImport.java:59)
at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:317)
at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:277)
at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLocalDataSources(DataSourceMailbox.java:439)
at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataSourceMailbox.java:478)
at com.zimbra.cs.mailbox.DataSourceMailbox.syncOnTimer(DataSourceMailbox.java:406)
at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbox.java:279)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)
Caused by: java.lang.NullPointerException: No authentication header information
at com.google.gdata.util.AuthenticationException.initFromAuthHeader(AuthenticationException.java:96)
at com.google.gdata.util.AuthenticationException.<init>(AuthenticationException.java:67)
at com.google.gdata.client.http.HttpGDataRequest.handleErrorResponse(HttpGDataRequest.java:564)
at com.google.gdata.client.http.GoogleGDataRequest.handleErrorResponse(GoogleGDataRequest.java:543)
at com.google.gdata.client.http.HttpGDataRequest.checkResponse(HttpGDataRequest.java:536)
at com.google.gdata.client.http.HttpGDataRequest.execute(HttpGDataRequest.java:515)
at com.google.gdata.client.http.GoogleGDataRequest.execute(GoogleGDataRequest.java:515)
at com.google.gdata.client.Service.insert(Service.java:1327)
at com.google.gdata.client.GoogleService.insert(GoogleService.java:599)
at com.zimbra.cs.offline.ab.gab.GabService.insert(GabService.java:156)
at com.zimbra.cs.offline.ab.gab.SyncRequest.execute(SyncRequest.java:87)
at com.zimbra.cs.offline.ab.gab.SyncSession.pushChange(SyncSession.java:646)
at com.zimbra.cs.offline.ab.gab.SyncSession.pushContactChanges(SyncSession.java:635)
at com.zimbra.cs.offline.ab.gab.SyncSession.processLocalContactChanges(SyncSession.java:460)
at com.zimbra.cs.offline.ab.gab.SyncSession.syncData(SyncSession.java:145)
at com.zimbra.cs.offline.ab.gab.SyncSession.sync(SyncSession.java:101)
... 11 more
----------------------------------------------------------------------------
Any assistance with solving this would be very much appreciated. The fact that one account works and the other two don't suggests to me that this can't be a firewall issue and since I can retrieve e-mail and have synchronized contacts once it's not an account login error, either.
Brian
One of the three accounts, which happens to be the "top mailbox" in the list of three is working just fine and has since I installed Zimbra and did the initial setup. However, the two mailboxes that follow are getting the dreaded "Google address book synchronization failed," every time a sync is attempted. This builds up hundreds of messages in very short order. I have 783 in one account and 618 in the other (where I deleted some early on).
Has any definitive fix been found for this error. It continues to be reported again and again and I have to believe that a workaround exists.
Here are two of the reports, one from each Gmail account, with my actual prefix to @gmail.com removed:
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Product name: Zimbra Desktop
Product version: 7.2.5
Build ID: 12038
Release type: GA
OS Platform: Windows 7 x86 6.1
Time of event: 2015-01-09 11:52:50
Error type: service.FAILURE
Item ID: 7
Error summary: Google address book synchronization failed
----------------------------------------------------------------------------
Affected data - PLEASE REMOVE ANY SENSITIVE INFORMATION (size=0):
----------------------------------------------------------------------------
----------------------------------------------------------------------------
Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
----------------------------------------------------------------------------
com.zimbra.common.service.ServiceException: system failure: Google contact sync error
ExceptionId:sync-mbox-XXXXXX@gmail.com:1420822370377:d1bde9e5c1b2bbba
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:253)
at com.zimbra.cs.offline.ab.gab.SyncSession.sync(SyncSession.java:103)
at com.zimbra.cs.offline.ab.gab.GabImport.importData(GabImport.java:57)
at com.zimbra.cs.offline.OfflineImport.importData(OfflineImport.java:100)
at com.zimbra.cs.offline.GMailImport.importData(GMailImport.java:59)
at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:317)
at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:277)
at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLocalDataSources(DataSourceMailbox.java:439)
at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataSourceMailbox.java:478)
at com.zimbra.cs.mailbox.DataSourceMailbox.syncOnTimer(DataSourceMailbox.java:406)
at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbox.java:279)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)
Caused by: java.lang.NullPointerException: No authentication header information
at com.google.gdata.util.AuthenticationException.initFromAuthHeader(AuthenticationException.java:96)
at com.google.gdata.util.AuthenticationException.<init>(AuthenticationException.java:67)
at com.google.gdata.client.http.HttpGDataRequest.handleErrorResponse(HttpGDataRequest.java:564)
at com.google.gdata.client.http.GoogleGDataRequest.handleErrorResponse(GoogleGDataRequest.java:543)
at com.google.gdata.client.http.HttpGDataRequest.checkResponse(HttpGDataRequest.java:536)
at com.google.gdata.client.http.HttpGDataRequest.execute(HttpGDataRequest.java:515)
at com.google.gdata.client.http.GoogleGDataRequest.execute(GoogleGDataRequest.java:515)
at com.google.gdata.client.Service.insert(Service.java:1327)
at com.google.gdata.client.GoogleService.insert(GoogleService.java:599)
at com.zimbra.cs.offline.ab.gab.GabService.insert(GabService.java:156)
at com.zimbra.cs.offline.ab.gab.SyncRequest.execute(SyncRequest.java:87)
at com.zimbra.cs.offline.ab.gab.SyncSession.pushChange(SyncSession.java:646)
at com.zimbra.cs.offline.ab.gab.SyncSession.pushContactChanges(SyncSession.java:635)
at com.zimbra.cs.offline.ab.gab.SyncSession.processLocalContactChanges(SyncSession.java:460)
at com.zimbra.cs.offline.ab.gab.SyncSession.syncData(SyncSession.java:145)
at com.zimbra.cs.offline.ab.gab.SyncSession.sync(SyncSession.java:101)
... 11 more
----------------------------------------------------------------------------
Product name: Zimbra Desktop
Product version: 7.2.5
Build ID: 12038
Release type: GA
OS Platform: Windows 7 x86 6.1
Time of event: 2015-01-09 11:52:48
Error type: service.FAILURE
Item ID: 7
Error summary: Google address book synchronization failed
----------------------------------------------------------------------------
Affected data - PLEASE REMOVE ANY SENSITIVE INFORMATION (size=0):
----------------------------------------------------------------------------
----------------------------------------------------------------------------
Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
----------------------------------------------------------------------------
com.zimbra.common.service.ServiceException: system failure: Google contact sync error
ExceptionId:sync-mbox-YYYYYY@gmail.com:1420822368842:d1bde9e5c1b2bbba
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:253)
at com.zimbra.cs.offline.ab.gab.SyncSession.sync(SyncSession.java:103)
at com.zimbra.cs.offline.ab.gab.GabImport.importData(GabImport.java:57)
at com.zimbra.cs.offline.OfflineImport.importData(OfflineImport.java:100)
at com.zimbra.cs.offline.GMailImport.importData(GMailImport.java:59)
at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:317)
at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:277)
at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLocalDataSources(DataSourceMailbox.java:439)
at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataSourceMailbox.java:478)
at com.zimbra.cs.mailbox.DataSourceMailbox.syncOnTimer(DataSourceMailbox.java:406)
at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbox.java:279)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)
Caused by: java.lang.NullPointerException: No authentication header information
at com.google.gdata.util.AuthenticationException.initFromAuthHeader(AuthenticationException.java:96)
at com.google.gdata.util.AuthenticationException.<init>(AuthenticationException.java:67)
at com.google.gdata.client.http.HttpGDataRequest.handleErrorResponse(HttpGDataRequest.java:564)
at com.google.gdata.client.http.GoogleGDataRequest.handleErrorResponse(GoogleGDataRequest.java:543)
at com.google.gdata.client.http.HttpGDataRequest.checkResponse(HttpGDataRequest.java:536)
at com.google.gdata.client.http.HttpGDataRequest.execute(HttpGDataRequest.java:515)
at com.google.gdata.client.http.GoogleGDataRequest.execute(GoogleGDataRequest.java:515)
at com.google.gdata.client.Service.insert(Service.java:1327)
at com.google.gdata.client.GoogleService.insert(GoogleService.java:599)
at com.zimbra.cs.offline.ab.gab.GabService.insert(GabService.java:156)
at com.zimbra.cs.offline.ab.gab.SyncRequest.execute(SyncRequest.java:87)
at com.zimbra.cs.offline.ab.gab.SyncSession.pushChange(SyncSession.java:646)
at com.zimbra.cs.offline.ab.gab.SyncSession.pushContactChanges(SyncSession.java:635)
at com.zimbra.cs.offline.ab.gab.SyncSession.processLocalContactChanges(SyncSession.java:460)
at com.zimbra.cs.offline.ab.gab.SyncSession.syncData(SyncSession.java:145)
at com.zimbra.cs.offline.ab.gab.SyncSession.sync(SyncSession.java:101)
... 11 more
----------------------------------------------------------------------------
Any assistance with solving this would be very much appreciated. The fact that one account works and the other two don't suggests to me that this can't be a firewall issue and since I can retrieve e-mail and have synchronized contacts once it's not an account login error, either.
Brian