Hello,
I've a issue where the webmail is working great no problems at all but the Zimbra Desktop Client briefcase does not sync some files.
Zimbra Desktop Client. 7.2.5
Zimbra OSE 8.5.0
In the webmail client I have 4 files:
file1.doc (rev.6)
file2.doc (rev. 20)
file3.doc (rev. 4)
file4.doc (rev. 9)
All files created by me and edited by two other users.
In the desktop client I have the following:
file1.doc (rev. 3)
If I remove this file, file1.doc (rev. 6) will be removed from the webmail client.
file2.doc, file3.doc and file4.doc is not showing up at all.
The files location is:
Briefcase -> Folder
I haven't tried that much to correct the error to be honest, I don't want to mess anything up since they work with this files daily, none of the file are checked out at the moment though.
I tried to update Java by replaceing the JRE directory without any success.
It just feels like the Desktop Client doesn't like other users checkouts but thats just a wild guess.
Any ideas whats causing this issue?
Thank you!
Desktop briefcase is not liking revisions
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- Posts: 15
- Joined: Tue Jan 20, 2015 10:23 am
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- Posts: 15
- Joined: Tue Jan 20, 2015 10:23 am
Desktop briefcase is not liking revisions
Found these errors:
Product name: Zimbra Desktop
Product version: 7.2.5
Build ID: 12038
Release type: GA
OS Platform: Windows 8 x86 6.2
Time of event: 2015-01-20 17:15:30
Error type: mail.CANNOT_LOCK
Item ID: 1239
Error summary: document sync failed
Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
----------------------------------------------------------------------------
com.zimbra.cs.mailbox.MailServiceException: cannot lock item: 1239
ExceptionId:sync-mbox-xxx@domain.com:1421770530794:550b767a81c52f47
Code:mail.CANNOT_LOCK Arg:(itemId, IID, "1239") Arg:(acctId, ACCTID, "d347634f-3d51-47b3-85fb-9caf45597627")
at com.zimbra.cs.mailbox.MailServiceException.CANNOT_LOCK(MailServiceException.java:518)
at com.zimbra.cs.mailbox.ZcsMailbox.lock(ZcsMailbox.java:881)
at com.zimbra.cs.mailbox.InitialSync.syncDocument(InitialSync.java:1645)
at com.zimbra.cs.mailbox.InitialSync.syncAllDocumentsInFolder(InitialSync.java:1430)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:298)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:319)
at com.zimbra.cs.mailbox.InitialSync.prioritySync(InitialSync.java:380)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:313)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:319)
at com.zimbra.cs.mailbox.InitialSync.sync(InitialSync.java:202)
at com.zimbra.cs.mailbox.InitialSync.sync(InitialSync.java:171)
at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync.java:187)
at com.zimbra.cs.mailbox.ZcsMailbox.sync(ZcsMailbox.java:124)
at com.zimbra.cs.mailbox.ZcsMailbox.syncOnTimer(ZcsMailbox.java:105)
at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbox.java:279)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)
Product name: Zimbra Desktop
Product version: 7.2.5
Build ID: 12038
Release type: GA
OS Platform: Windows 8 x86 6.2
Time of event: 2015-01-20 17:18:32
Error type: mail.CANNOT_LOCK
Item ID: 1239
Error summary: document sync failed
Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
----------------------------------------------------------------------------
com.zimbra.cs.mailbox.MailServiceException: cannot lock item: 1239
ExceptionId:sync-mbox-xxx@domain.com:1421770712256:550b767a81c52f47
Code:mail.CANNOT_LOCK Arg:(itemId, IID, "1239") Arg:(acctId, ACCTID, "d347634f-3d51-47b3-85fb-9caf45597627")
at com.zimbra.cs.mailbox.MailServiceException.CANNOT_LOCK(MailServiceException.java:518)
at com.zimbra.cs.mailbox.Document.lock(Document.java:300)
at com.zimbra.cs.mailbox.ZcsMailbox.lock(ZcsMailbox.java:888)
at com.zimbra.cs.mailbox.InitialSync.syncDocument(InitialSync.java:1645)
at com.zimbra.cs.mailbox.DeltaSync.syncDocuments(DeltaSync.java:1016)
at com.zimbra.cs.mailbox.DeltaSync.syncItems(DeltaSync.java:273)
at com.zimbra.cs.mailbox.DeltaSync.deltaSync(DeltaSync.java:210)
at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.java:124)
at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.java:89)
at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync.java:192)
at com.zimbra.cs.mailbox.ZcsMailbox.sync(ZcsMailbox.java:124)
at com.zimbra.cs.mailbox.ZcsMailbox.syncOnTimer(ZcsMailbox.java:105)
at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbox.java:279)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)
Product name: Zimbra Desktop
Product version: 7.2.5
Build ID: 12038
Release type: GA
OS Platform: Windows 8 x86 6.2
Time of event: 2015-01-20 17:15:30
Error type: mail.CANNOT_LOCK
Item ID: 1239
Error summary: document sync failed
Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
----------------------------------------------------------------------------
com.zimbra.cs.mailbox.MailServiceException: cannot lock item: 1239
ExceptionId:sync-mbox-xxx@domain.com:1421770530794:550b767a81c52f47
Code:mail.CANNOT_LOCK Arg:(itemId, IID, "1239") Arg:(acctId, ACCTID, "d347634f-3d51-47b3-85fb-9caf45597627")
at com.zimbra.cs.mailbox.MailServiceException.CANNOT_LOCK(MailServiceException.java:518)
at com.zimbra.cs.mailbox.ZcsMailbox.lock(ZcsMailbox.java:881)
at com.zimbra.cs.mailbox.InitialSync.syncDocument(InitialSync.java:1645)
at com.zimbra.cs.mailbox.InitialSync.syncAllDocumentsInFolder(InitialSync.java:1430)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:298)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:319)
at com.zimbra.cs.mailbox.InitialSync.prioritySync(InitialSync.java:380)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:313)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:319)
at com.zimbra.cs.mailbox.InitialSync.sync(InitialSync.java:202)
at com.zimbra.cs.mailbox.InitialSync.sync(InitialSync.java:171)
at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync.java:187)
at com.zimbra.cs.mailbox.ZcsMailbox.sync(ZcsMailbox.java:124)
at com.zimbra.cs.mailbox.ZcsMailbox.syncOnTimer(ZcsMailbox.java:105)
at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbox.java:279)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)
Product name: Zimbra Desktop
Product version: 7.2.5
Build ID: 12038
Release type: GA
OS Platform: Windows 8 x86 6.2
Time of event: 2015-01-20 17:18:32
Error type: mail.CANNOT_LOCK
Item ID: 1239
Error summary: document sync failed
Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
----------------------------------------------------------------------------
com.zimbra.cs.mailbox.MailServiceException: cannot lock item: 1239
ExceptionId:sync-mbox-xxx@domain.com:1421770712256:550b767a81c52f47
Code:mail.CANNOT_LOCK Arg:(itemId, IID, "1239") Arg:(acctId, ACCTID, "d347634f-3d51-47b3-85fb-9caf45597627")
at com.zimbra.cs.mailbox.MailServiceException.CANNOT_LOCK(MailServiceException.java:518)
at com.zimbra.cs.mailbox.Document.lock(Document.java:300)
at com.zimbra.cs.mailbox.ZcsMailbox.lock(ZcsMailbox.java:888)
at com.zimbra.cs.mailbox.InitialSync.syncDocument(InitialSync.java:1645)
at com.zimbra.cs.mailbox.DeltaSync.syncDocuments(DeltaSync.java:1016)
at com.zimbra.cs.mailbox.DeltaSync.syncItems(DeltaSync.java:273)
at com.zimbra.cs.mailbox.DeltaSync.deltaSync(DeltaSync.java:210)
at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.java:124)
at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.java:89)
at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync.java:192)
at com.zimbra.cs.mailbox.ZcsMailbox.sync(ZcsMailbox.java:124)
at com.zimbra.cs.mailbox.ZcsMailbox.syncOnTimer(ZcsMailbox.java:105)
at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbox.java:279)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)
- jorgedlcruz
- Zimbra Alumni
- Posts: 2782
- Joined: Thu May 22, 2014 4:47 pm
Desktop briefcase is not liking revisions
Hi novalindgren,
Do the Files or the Folder any special character? Or just regular name?
Best regards
Do the Files or the Folder any special character? Or just regular name?
Best regards
-
- Posts: 15
- Joined: Tue Jan 20, 2015 10:23 am
Desktop briefcase is not liking revisions
Hi Jorge,
I can't see any use of special chars in the folder name, the files have some space in their filename but no special characters.
I found out that the user that have been editing the files have a "Ã…" in their lastname.
Could this be the causing the error?
Thanks
I can't see any use of special chars in the folder name, the files have some space in their filename but no special characters.
I found out that the user that have been editing the files have a "Ã…" in their lastname.
Could this be the causing the error?
Thanks
- jorgedlcruz
- Zimbra Alumni
- Posts: 2782
- Joined: Thu May 22, 2014 4:47 pm
Desktop briefcase is not liking revisions
Hi novalindgren,
Please change the character for other like A, only for test and let us know.
Best regards
Please change the character for other like A, only for test and let us know.
Best regards
-
- Posts: 15
- Joined: Tue Jan 20, 2015 10:23 am
Desktop briefcase is not liking revisions
I will try the above later today and get back to you
- jorgedlcruz
- Zimbra Alumni
- Posts: 2782
- Joined: Thu May 22, 2014 4:47 pm
Desktop briefcase is not liking revisions
Hi novalindgren,
Can you please share your feedback?
Best regards
Can you please share your feedback?
Best regards