I cannot open Zimbra Desktop (script error)

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tonio
Posts: 1
Joined: Wed Mar 15, 2017 8:52 am

I cannot open Zimbra Desktop (script error)

Post by tonio »

Hi there,

I cannot open Zimbra Desktop 7.2.8 GA (build 12102) on my macbook pro (macOS X El Capitan v10.11.6).
It says (sorry it's in french) :

Attention : le script ne répond pas
Un script sur cette page est peut-être occupé ou ne répond plus. Vous pouvez arrêter le script maintenant ou attendre pour voir si le script se terminera.
Script : file:///Applications/Zimbra%20Desktop/macos/prism/Prism.app/Contents/Resources/modules/WebAppProperties.jsm:176


I've already tried to uninstall and reinstall the dmg but I have the same error message.

Thanks for your help.
Tonio
saket.patel
Zimbra Employee
Zimbra Employee
Posts: 137
Joined: Mon Apr 11, 2022 8:39 pm

Re: I cannot open Zimbra Desktop (script error)

Post by saket.patel »

Can you try with ZD 7.3 Beta?
kevin
Posts: 6
Joined: Thu Mar 30, 2017 9:30 am

Re: I cannot open Zimbra Desktop (script error)

Post by kevin »

Hi,

That is a JS error.

Uninstall the JRE and then restart the machine. After that install latest JRE back to your computer and perform a restart again. Then install the Zimbra Desktop. It should work fine.

Kevin
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