Hi,
I have Zimbra version: Release 8.6.0_GA_1153.RHEL6_64_20141215151258 RHEL6_64 NETWORK edition,
after removing my Iphone 6s and my IPAD from the mobile device list from GUI interface, I cannot reconnect them anymore via ActiveSync.
I get this log:
2016-05-31 14:07:30,029 INFO [qtpXXXXXXXXX-XXXXXX:https://XXX.XXX.XXX.XXX:8443/Microsoft- ... FolderSync] [name=xx@xxx.xx;mid=29;ip=xxx.xxx.xxx.xxx;DeviceID=XXXXXXXXXXXXXXXXXXXXXXXXXX;Cmd=FolderSync;Version=12.1;] sync - Sync suspended for this device
2016-05-31 14:07:30,029 INFO [qtpXXXXXXXXX-XXXXXX:https://XXX.XXX.XXX.XXX:8443/Microsoft- ... FolderSync] [name=xx@xxx.xx;mid=29;ip=xxx.xxx.xxx.xxx;DeviceID=XXXXXXXXXXXXXXXXXXXXXXXXXX;Cmd=FolderSync;Version=12.1;] sync - HTTP/1.1 403 Device forbidden
How can I reactivate the Sync? The Sync Button from GUI does not work.
Thanx in advance
Mauro
Active Sync Problem
Re: Active Sync Problem
Try this:-
su - zimbra
mysql zimbra
SELECT * FROM mobile_devices WHERE mailbox_id=<id> AND device_id="XXXXXXXXXXXXXXXXXXXXXXXXXX";
Please replace the <id> with actual id.
To get Mailbox Id:
zmprov getMailboxInfo user@domain.com
To fix this case only, please try running this,
update mobile_devices set status=1 where mailbox_id=<id> and device_id="XXXXXXXXXXXXXXXXXXXXXXXXXX";
Let me know if this helps.
su - zimbra
mysql zimbra
SELECT * FROM mobile_devices WHERE mailbox_id=<id> AND device_id="XXXXXXXXXXXXXXXXXXXXXXXXXX";
Please replace the <id> with actual id.
To get Mailbox Id:
zmprov getMailboxInfo user@domain.com
To fix this case only, please try running this,
update mobile_devices set status=1 where mailbox_id=<id> and device_id="XXXXXXXXXXXXXXXXXXXXXXXXXX";
Let me know if this helps.
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- Posts: 2
- Joined: Mon May 30, 2016 7:54 am
Re: Active Sync Problem
Hi Sandesh,
thanks for answering, I'll try these commands on Friday 10.
Have I to take some precautions before executing commands from you? it is a production machine.
Thank You
Mauro.
thanks for answering, I'll try these commands on Friday 10.
Have I to take some precautions before executing commands from you? it is a production machine.
Thank You
Mauro.
-
- Posts: 2
- Joined: Fri Jul 28, 2017 6:50 pm
Re: Active Sync Problem
HI ,
I would like to know if @sandesh.satam suggestion is OK.
I think i have the same problem right now.
Can you tell me , if it exists a way to solve that problem using the administrative console ?
lhatchi971,
Zimbra NE 8.6
I would like to know if @sandesh.satam suggestion is OK.
I think i have the same problem right now.
Can you tell me , if it exists a way to solve that problem using the administrative console ?
lhatchi971,
Zimbra NE 8.6
-
- Posts: 2
- Joined: Fri Jul 28, 2017 6:50 pm
Re: Active Sync Problem
Hi , the problem was solved for me too , thanks for your instructions @sandesh.satam.
When you add a mobile device with the zimbra server , if one day you have to change your mobile device or use another one . you can delete it from the mobile paramaters in the web client.
On the other hand , If a day you have to add it again , you will have that error message " impossible to connect to server " because the mobile is blocked in the mysql database of zimbra.
So , you can delete it totaly with the command : delete from mobile_devices where='device_id';
you can have the list of device_id of the mailbox you want
with select device_id from mobile_devices where=' mailbox_id';
use the command given by @sandesh.satam to have th mailbox_id :
ZIMBRA NE 8.6
When you add a mobile device with the zimbra server , if one day you have to change your mobile device or use another one . you can delete it from the mobile paramaters in the web client.
On the other hand , If a day you have to add it again , you will have that error message " impossible to connect to server " because the mobile is blocked in the mysql database of zimbra.
So , you can delete it totaly with the command : delete from mobile_devices where='device_id';
you can have the list of device_id of the mailbox you want
with select device_id from mobile_devices where=' mailbox_id';
use the command given by @sandesh.satam to have th mailbox_id :
lhatchi971zmprov getMailboxInfo user@domain.com
ZIMBRA NE 8.6