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[SOLVED] Chat always collapsed?
Posted: Thu May 25, 2017 9:46 am
by 7224jobe
Hello, we have just installed Zimbra 8.7.9 and enabled Chat for all users. When zimbra webmail opens up, the chat client is collapsed, and we did not find a way to open it up
I tried to add a couple of contacts, but the chat remains collapsed. Are we missing something?
Re: Chat always collapsed?
Posted: Thu May 25, 2017 1:29 pm
by jorgedlcruz
Hi,
It should be open with a simple click
Re: Chat always collapsed?
Posted: Fri May 26, 2017 8:28 am
by 7224jobe
Hello Jorge,
we tried single and double clicks on the blue bar but no luck, it remains collapsed. We tried with Firefox and Chrome.
Re: Chat always collapsed?
Posted: Mon May 29, 2017 7:46 am
by bud
Hello 7224jobe,
It seems the chat is not started correctly.
On the first try, do You used the "View Mail" button in the admin interface to reach the account?
Please can take a look at the mailbox.log to see if there are exceptions?
Have a nice day,
bud
The ZeXtras team
Re: Chat always collapsed?
Posted: Mon May 29, 2017 1:46 pm
by 7224jobe
Hello Bud, your hint solved our problem!...Since we have not already switched to the new 8.7.9 server in production, we viewed web mail using "view mail" from admin console. We tried to login directly from a single user webmail and the chat popup opened up. Thanks!
Re: Chat always collapsed?
Posted: Tue May 30, 2017 9:42 am
by bud
7224jobe wrote:we viewed web mail using "view mail" from admin console
The OpenChat Zimlet will detect if is a "legitimate" login to protect the user privacy.
Have a nice day,
bud
The ZeXtras team