Hello, we have just installed Zimbra 8.7.9 and enabled Chat for all users. When zimbra webmail opens up, the chat client is collapsed, and we did not find a way to open it up
I tried to add a couple of contacts, but the chat remains collapsed. Are we missing something?
[SOLVED] Chat always collapsed?
- jorgedlcruz
- Zimbra Alumni
- Posts: 2782
- Joined: Thu May 22, 2014 4:47 pm
Re: Chat always collapsed?
Hi,
It should be open with a simple click
It should be open with a simple click
-
- Outstanding Member
- Posts: 284
- Joined: Sat Sep 13, 2014 1:55 am
- ZCS/ZD Version: 8.8.15_FOSS Patch38
Re: Chat always collapsed?
Hello Jorge,
we tried single and double clicks on the blue bar but no luck, it remains collapsed. We tried with Firefox and Chrome.
we tried single and double clicks on the blue bar but no luck, it remains collapsed. We tried with Firefox and Chrome.
Re: Chat always collapsed?
Hello 7224jobe,
It seems the chat is not started correctly.
On the first try, do You used the "View Mail" button in the admin interface to reach the account?
Please can take a look at the mailbox.log to see if there are exceptions?
Have a nice day,
bud
The ZeXtras team
It seems the chat is not started correctly.
On the first try, do You used the "View Mail" button in the admin interface to reach the account?
Please can take a look at the mailbox.log to see if there are exceptions?
Have a nice day,
bud
The ZeXtras team
Last edited by bud on Fri Jun 23, 2017 10:00 am, edited 1 time in total.
-
- Outstanding Member
- Posts: 284
- Joined: Sat Sep 13, 2014 1:55 am
- ZCS/ZD Version: 8.8.15_FOSS Patch38
Re: Chat always collapsed?
Hello Bud, your hint solved our problem!...Since we have not already switched to the new 8.7.9 server in production, we viewed web mail using "view mail" from admin console. We tried to login directly from a single user webmail and the chat popup opened up. Thanks!
Re: Chat always collapsed?
The OpenChat Zimlet will detect if is a "legitimate" login to protect the user privacy.7224jobe wrote:we viewed web mail using "view mail" from admin console
Have a nice day,
bud
The ZeXtras team