[SOLVED] Chat always collapsed?

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7224jobe
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ZCS/ZD Version: 8.8.15_FOSS Patch38

[SOLVED] Chat always collapsed?

Post by 7224jobe »

Hello, we have just installed Zimbra 8.7.9 and enabled Chat for all users. When zimbra webmail opens up, the chat client is collapsed, and we did not find a way to open it up

Image

I tried to add a couple of contacts, but the chat remains collapsed. Are we missing something?
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jorgedlcruz
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Re: Chat always collapsed?

Post by jorgedlcruz »

Hi,
It should be open with a simple click
Jorge de la Cruz https://jorgedelacruz.es
Systems Engineer at Veeam Software https://www.veeam.com/
7224jobe
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Re: Chat always collapsed?

Post by 7224jobe »

Hello Jorge,
we tried single and double clicks on the blue bar but no luck, it remains collapsed. We tried with Firefox and Chrome. :(
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bud
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Re: Chat always collapsed?

Post by bud »

Hello 7224jobe,
It seems the chat is not started correctly.
On the first try, do You used the "View Mail" button in the admin interface to reach the account?
Please can take a look at the mailbox.log to see if there are exceptions?

Have a nice day,
bud
The ZeXtras team
Last edited by bud on Fri Jun 23, 2017 10:00 am, edited 1 time in total.
7224jobe
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Joined: Sat Sep 13, 2014 1:55 am
ZCS/ZD Version: 8.8.15_FOSS Patch38

Re: Chat always collapsed?

Post by 7224jobe »

Hello Bud, your hint solved our problem!...Since we have not already switched to the new 8.7.9 server in production, we viewed web mail using "view mail" from admin console. We tried to login directly from a single user webmail and the chat popup opened up. Thanks!
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bud
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Re: Chat always collapsed?

Post by bud »

7224jobe wrote:we viewed web mail using "view mail" from admin console
The OpenChat Zimlet will detect if is a "legitimate" login to protect the user privacy. ;)

Have a nice day,
bud
The ZeXtras team
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