Zimbra Forums

Posted: **Tue Jun 05, 2018 7:58 pm**

After upgrading from OC10.0.7 to OC10.0.8 the drive tab in Zimbra stopped working. The owncloud log is reporting the below error:

Code: Select all

{"reqId":"tM435mg7Qo0eGpAqrUC0","level":0,"time":"2018-06-05T10:02:21+00:00","remoteAddr":"46.18.107.154","user":"--","app":"zimbradrive","method":"POST","url":"\/index.php\/apps\/zimbradrive\/api\/1.0\/GetAllFolders","message":"97210fe6-9d48-4... call getAllFolders."}
{"reqId":"tM435mg7Qo0eGpAqrUC0","level":2,"time":"2018-06-05T10:02:21+00:00","remoteAddr":"46.18.107.154","user":"--","app":"OC\\User\\SyncService","method":"POST","url":"\/index.php\/apps\/zimbradrive\/api\/1.0\/GetAllFolders","message":"User <97210fe6-9d48-4...> already provided by another backend(OC\\User\\Database !== OCA\\ZimbraDrive\\Auth\\ZimbraUsersBackend), skipping."}
{"reqId":"tM435mg7Qo0eGpAqrUC0","level":3,"time":"2018-06-05T10:02:21+00:00","remoteAddr":"46.18.107.154","user":"--","app":"index","method":"POST","url":"\/index.php\/apps\/zimbradrive\/api\/1.0\/GetAllFolders","message":"Exception: {\"Exception\":\"InvalidArgumentException\",\"Message\":\"Returned account has different backend to the requested backend for sync\",\"Code\":0,\"Trace\":\"#0 \\\/usr\\\/share\\\/nginx\\\/html\\\/owncloud\\\/lib\\\/private\\\/User\\\/Manager.php(247): OC\\\\User\\\\SyncService->createOrSyncAccount('97210fe6-9d48-4...', Object(OCA\\\\ZimbraDrive\\\\Auth\\\\ZimbraUsersBackend))\\n#1 \\\/usr\\\/share\\\/nginx\\\/html\\\/owncloud\\\/lib\\\/private\\\/User\\\/Session.php(492): OC\\\\User\\\\Manager->checkPassword(*** sensitive parameters replaced ***)\\n#2 \\\/usr\\\/share\\\/nginx\\\/html\\\/owncloud\\\/lib\\\/public\\\/Events\\\/EventEmitterTrait.php(50): OC\\\\User\\\\Session->OC\\\\User\\\\{closure}(Array)\\n#3 \\\/usr\\\/share\\\/nginx\\\/html\\\/owncloud\\\/lib\\\/private\\\/User\\\/Session.php(516): OC\\\\User\\\\Session->emittingCall(Object(Closure), Array, 'user', 'login')\\n#4 \\\/usr\\\/share\\\/nginx\\\/html\\\/owncloud\\\/lib\\\/private\\\/User\\\/Session.php(316): OC\\\\User\\\\Session->loginWithPassword(*** sensitive parameters replaced ***)\\n#5 \\\/usr\\\/share\\\/nginx\\\/html\\\/owncloud\\\/apps\\\/zimbradrive\\\/lib\\\/service\\\/loginservice.php(50): OC\\\\User\\\\Session->login(*** sensitive parameters replaced ***)\\n#6 \\\/usr\\\/share\\\/nginx\\\/html\\\/owncloud\\\/apps\\\/zimbradrive\\\/lib\\\/controller\\\/zimbradriveapicontroller.php(163): OCA\\\\ZimbraDrive\\\\Service\\\\LoginService->login(*** sensitive parameters replaced ***)\\n#7 [internal function]: OCA\\\\ZimbraDrive\\\\Controller\\\\ZimbraDriveApiController->getAllFolders('97210fe6-9d48-4...', '1b57d0f78ec5481...')\\n#8 \\\/usr\\\/share\\\/nginx\\\/html\\\/owncloud\\\/lib\\\/private\\\/AppFramework\\\/Http\\\/Dispatcher.php(159): call_user_func_array(Array, Array)\\n#9 \\\/usr\\\/share\\\/nginx\\\/html\\\/owncloud\\\/lib\\\/private\\\/AppFramework\\\/Http\\\/Dispatcher.php(89): OC\\\\AppFramework\\\\Http\\\\Dispatcher->executeController(Object(OCA\\\\ZimbraDrive\\\\Controller\\\\ZimbraDriveApiController), 'getAllFolders')\\n#10 \\\/usr\\\/share\\\/nginx\\\/html\\\/owncloud\\\/lib\\\/private\\\/AppFramework\\\/App.php(103): OC\\\\AppFramework\\\\Http\\\\Dispatcher->dispatch(Object(OCA\\\\ZimbraDrive\\\\Controller\\\\ZimbraDriveApiController), 'getAllFolders')\\n#11 \\\/usr\\\/share\\\/nginx\\\/html\\\/owncloud\\\/lib\\\/private\\\/AppFramework\\\/Routing\\\/RouteActionHandler.php(46): OC\\\\AppFramework\\\\App::main('ZimbraDriveApiC...', 'getAllFolders', Object(OC\\\\AppFramework\\\\DependencyInjection\\\\DIContainer), Array)\\n#12 [internal function]: OC\\\\AppFramework\\\\Routing\\\\RouteActionHandler->__invoke(Array)\\n#13 \\\/usr\\\/share\\\/nginx\\\/html\\\/owncloud\\\/lib\\\/private\\\/Route\\\/Router.php(342): call_user_func(Object(OC\\\\AppFramework\\\\Routing\\\\RouteActionHandler), Array)\\n#14 \\\/usr\\\/share\\\/nginx\\\/html\\\/owncloud\\\/lib\\\/base.php(912): OC\\\\Route\\\\Router->match('\\\/apps\\\/zimbradri...')\\n#15 \\\/usr\\\/share\\\/nginx\\\/html\\\/owncloud\\\/index.php(55): OC::handleRequest()\\n#16 {main}\",\"File\":\"\\\/usr\\\/share\\\/nginx\\\/html\\\/owncloud\\\/lib\\\/private\\\/User\\\/SyncService.php\",\"Line\":348}"}
{"reqId":"5udqn5YUJaZ1Z50gELrF","level":0,"time":"2018-06-05T10:02:22+00:00","remoteAddr":"46.18.107.154","user":"--","app":"zimbradrive","method":"POST","url":"\/index.php\/apps\/zimbradrive\/api\/1.0\/SearchRequest","message":"97210fe6-9d48-4... call searchRequest."}
{"reqId":"5udqn5YUJaZ1Z50gELrF","level":2,"time":"2018-06-05T10:02:22+00:00","remoteAddr":"46.18.107.154","user":"--","app":"OC\\User\\SyncService","method":"POST","url":"\/index.php\/apps\/zimbradrive\/api\/1.0\/SearchRequest","message":"User <97210fe6-9d48-4...> already provided by another backend(OC\\User\\Database !== OCA\\ZimbraDrive\\Auth\\ZimbraUsersBackend), skipping."}
{"reqId":"5udqn5YUJaZ1Z50gELrF","level":3,"time":"2018-06-05T10:02:22+00:00","remoteAddr":"46.18.107.154","user":"--","app":"index","method":"POST","url":"\/index.php\/apps\/zimbradrive\/api\/1.0\/SearchRequest","message":"Exception: {\"Exception\":\"InvalidArgumentException\",\"Message\":\"Returned account has different backend to the requested backend for sync\",\"Code\":0,\"Trace\":\"#0 \\\/usr\\\/share\\\/nginx\\\/html\\\/owncloud\\\/lib\\\/private\\\/User\\\/Manager.php(247): OC\\\\User\\\\SyncService->createOrSyncAccount('97210fe6-9d48-4...', Object(OCA\\\\ZimbraDrive\\\\Auth\\\\ZimbraUsersBackend))\\n#1 \\\/usr\\\/share\\\/nginx\\\/html\\\/owncloud\\\/lib\\\/private\\\/User\\\/Session.php(492): OC\\\\User\\\\Manager->checkPassword(*** sensitive parameters replaced ***)\\n#2 \\\/usr\\\/share\\\/nginx\\\/html\\\/owncloud\\\/lib\\\/public\\\/Events\\\/EventEmitterTrait.php(50): OC\\\\User\\\\Session->OC\\\\User\\\\{closure}(Array)\\n#3 \\\/usr\\\/share\\\/nginx\\\/html\\\/owncloud\\\/lib\\\/private\\\/User\\\/Session.php(516): OC\\\\User\\\\Session->emittingCall(Object(Closure), Array, 'user', 'login')\\n#4 \\\/usr\\\/share\\\/nginx\\\/html\\\/owncloud\\\/lib\\\/private\\\/User\\\/Session.php(316): OC\\\\User\\\\Session->loginWithPassword(*** sensitive parameters replaced ***)\\n#5 \\\/usr\\\/share\\\/nginx\\\/html\\\/owncloud\\\/apps\\\/zimbradrive\\\/lib\\\/service\\\/loginservice.php(50): OC\\\\User\\\\Session->login(*** sensitive parameters replaced ***)\\n#6 \\\/usr\\\/share\\\/nginx\\\/html\\\/owncloud\\\/apps\\\/zimbradrive\\\/lib\\\/controller\\\/zimbradriveapicontroller.php(93): OCA\\\\ZimbraDrive\\\\Service\\\\LoginService->login(*** sensitive parameters replaced ***)\\n#7 [internal function]: OCA\\\\ZimbraDrive\\\\Controller\\\\ZimbraDriveApiController->searchRequest('97210fe6-9d48-4...', '1b57d0f78ec5481...', 'in:\\\"\\\/\\\"', '[\\\"file\\\"]', 'true')\\n#8 \\\/usr\\\/share\\\/nginx\\\/html\\\/owncloud\\\/lib\\\/private\\\/AppFramework\\\/Http\\\/Dispatcher.php(159): call_user_func_array(Array, Array)\\n#9 \\\/usr\\\/share\\\/nginx\\\/html\\\/owncloud\\\/lib\\\/private\\\/AppFramework\\\/Http\\\/Dispatcher.php(89): OC\\\\AppFramework\\\\Http\\\\Dispatcher->executeController(Object(OCA\\\\ZimbraDrive\\\\Controller\\\\ZimbraDriveApiController), 'searchRequest')\\n#10 \\\/usr\\\/share\\\/nginx\\\/html\\\/owncloud\\\/lib\\\/private\\\/AppFramework\\\/App.php(103): OC\\\\AppFramework\\\\Http\\\\Dispatcher->dispatch(Object(OCA\\\\ZimbraDrive\\\\Controller\\\\ZimbraDriveApiController), 'searchRequest')\\n#11 \\\/usr\\\/share\\\/nginx\\\/html\\\/owncloud\\\/lib\\\/private\\\/AppFramework\\\/Routing\\\/RouteActionHandler.php(46): OC\\\\AppFramework\\\\App::main('ZimbraDriveApiC...', 'searchRequest', Object(OC\\\\AppFramework\\\\DependencyInjection\\\\DIContainer), Array)\\n#12 [internal function]: OC\\\\AppFramework\\\\Routing\\\\RouteActionHandler->__invoke(Array)\\n#13 \\\/usr\\\/share\\\/nginx\\\/html\\\/owncloud\\\/lib\\\/private\\\/Route\\\/Router.php(342): call_user_func(Object(OC\\\\AppFramework\\\\Routing\\\\RouteActionHandler), Array)\\n#14 \\\/usr\\\/share\\\/nginx\\\/html\\\/owncloud\\\/lib\\\/base.php(912): OC\\\\Route\\\\Router->match('\\\/apps\\\/zimbradri...')\\n#15 \\\/usr\\\/share\\\/nginx\\\/html\\\/owncloud\\\/index.php(55): OC::handleRequest()\\n#16 {main}\",\"File\":\"\\\/usr\\\/share\\\/nginx\\\/html\\\/owncloud\\\/lib\\\/private\\\/User\\\/SyncService.php\",\"Line\":348}"}

Any help is much appreciated!

Posted: **Tue Jun 26, 2018 4:04 pm**

Hello, as a temporary workaround, in ownCloud db, set the correct backend for zimbra users, like:

Code: Select all

UPDATE `ownc_accounts` SET `backend` = 'OCA\\ZimbraDrive\\Auth\\ZimbraUsersBackend' WHERE `ownc_accounts`.`email` LIKE "%@domain.com"

It worked for us.

Kind regards,
Glauco

Posted: **Tue Jul 17, 2018 2:39 am**

HI Glauco,

Your solution is great and resolved this kind of issue, but when a new user tries to access his Drive tab, he cannot and we have to update his Backend record to solve it.
So how can we set this up once for all for all new users without having to alter the own cloud table.
Is it something that will need to be changed on the Zimbra side settings?
Thank you

Posted: **Sun Jul 22, 2018 2:33 pm**

glauco wrote:Hello, as a temporary workaround, in ownCloud db, set the correct backend for zimbra users, like:
Code: Select all
UPDATE `ownc_accounts` SET `backend` = 'OCA\\ZimbraDrive\\Auth\\ZimbraUsersBackend' WHERE `ownc_accounts`.`email` LIKE "%@domain.com"
It worked for us.

Kind regards,
Glauco

It works for me, too.

I think when automatically user is created by zimbra drive plugin to owncloud, the backend MUST be set to the correct one "OCA\ZimbraDrive\Auth\ZimbraUsersBackend" and not to the default one "OC\User\Database".

Infact in owncloud.log error is:

"User <xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx> already provided by another backend(OC\\User\\Database !== OCA\\ZimbraDrive\\Auth\\ZimbraUsersBackend), skipping."

I think the issue is from zimbra drive plugin on OwnCloud side.

Posted: **Thu Aug 02, 2018 1:15 pm**

Rony wrote:HI Glauco,

Your solution is great and resolved this kind of issue, but when a new user tries to access his Drive tab, he cannot and we have to update his Backend record to solve it.
So how can we set this up once for all for all new users without having to alter the own cloud table.
Is it something that will need to be changed on the Zimbra side settings?
Thank you

Hi Rony, sorry for very late reply.
Unfortunately, even if you can retrieve account_id and mail from zimbra mysql like this:

Code: Select all

 use zimbra; select account_id,comment from mailbox;

you can't populate easily ownc_users and ownc_account by yourself.

I've managed to execute the query on the owncloud server every 10 mins for 2 weeks, after the launch of the "drive" tab to my colleagues, just to be sure that everyone interested could use the account.

Glauco

Posted: **Sat Dec 22, 2018 12:12 am**

HI Glauco,

It's been a while I did not login here.
The issue has been resolved after applying the Zimbra Drive Zimlet update, all is working fine now, thank you very much

Posted: **Fri Feb 28, 2020 6:46 pm**

I think when automatically user is created by zimbra drive plugin to owncloud, the backend MUST be set to the correct one "OCA\ZimbraDrive\Auth\ZimbraUsersBackend" and not to the default one "OC\User\Database".

Kodi Lucky Patcher nox

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