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Zimbra Sales awful

Posted: Wed Feb 01, 2017 7:05 pm
by macdevin
Does Zimbra have a sales team that cares? trying to get in contact with anything has been a nightmare.
Been waiting on response via email or phone messages I left for weeks with no response.

Support line is unable to contact sales, all they can do is open a case, I did that and it has been no help, going on 3 days for response.

Looking for a phone number that I can call and speak to someone that can help us get renewed. Or contract expires in 12 days.

Re: Zimbra Sales awful

Posted: Wed Feb 01, 2017 7:11 pm
by phoenix
I can't help with your specific problem but I wouldn't worry about the twelve days left before your expiry, the licence has a thirty days grace period before the NE feature stop working.

Re: Zimbra Sales awful

Posted: Wed Feb 01, 2017 11:45 pm
by brent.rhymes
Hi macdevin -

My name is Brent Rhymes and I manage worldwide sales for Zimbra. I am very sorry that you have issues contacting our sales organization - and want to make sure we take care of you ASAP. If you could email your contact details to me - - and I will make sure the right person gets back to you first thing tomorrow - and that we get your issue resolved immediately.

Also - I would like to understand how you reached out to sales - so we can fix whatever issue we have receiving calls/emails from customers.

Thanks for reaching out - and again - I apologize for your inconvenience!

Brent J. Rhymes
EVP, Enterprise Sales & Marketing
214-862-5019 (mobile)