ZCS 8.8.10 Documents problem

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j-c.ben
Posts: 1
Joined: Fri Oct 12, 2018 9:18 am

ZCS 8.8.10 Documents problem

Post by j-c.ben »

Hi
When i upgrade from 8.8.9 to 8.8.10 Zimbra-Docs stops working

I get only this on my mailbox.log :
2018-10-12 11:31:11,975 INFO [qtp1286783232-375:https:https://mailserver.fr/service/extension/wopi-proxy/account/81c49621-549c-4d88-a04c-a94faed1700e/item_id/261/preview] [] extensions - Selected server http://docsserver.fr:9980 for account user@mailserver.fr item (user@mailserver.fr/81c49621-549c-4d88-a04c-a94faed1700e-261): file.doc
2018-10-12 11:31:11,995 INFO [qtp1286783232-375:https:https://mailserver.fr/service/extension/wopi-proxy/account/81c49621-549c-4d88-a04c-a94faed1700e/item_id/261/preview] [] extensions - Requested docs iframe for item 81c49621-549c-4d88-a04c-a94faed1700e-261 of user@mailserver.fr by user@mailserver.fr

Instead of what i got with 8.8.9 :
2018-10-11 16:04:20,688 INFO [qtp1286783232-276:https:https://mailserver.fr/service/extension/wopi-proxy/account/83720afb-6852-4606-97db-b0f3897a7128/item_id/258] [] extensions - Selected server http://docsserver.fr:9980 for account user@mailserver.fr item (user@mailserver.fr/83720afb-6852-4606-97db-b0f3897a7128-258): test.odp
2018-10-11 16:04:20,688 INFO [qtp1286783232-276:https:https://mailserver.fr/service/extension/wopi-proxy/account/83720afb-6852-4606-97db-b0f3897a7128/item_id/258] [] extensions - Requested docs iframe for item 258 of user@mailserver.fr by user@mailserver.fr
2018-10-11 16:04:20,836 INFO [qtp1286783232-303:https:https://mailserver-backend:8443/service/extension/wopi/83720afb-6852-4606-97db-b0f3897a7128/258/0/?access_token=e86bba61-2d29-452e-bf7e-f8d392cc4824&access_token_ttl=1539309570374&permission=readonly] [] extensions - Libreoffice requested information about item 258 of user@mailserver.fr in behalf of user@mailserver.fr
201

Has anyone experimented teh same issue ?
WindlePoons
Posts: 1
Joined: Fri Nov 16, 2018 10:27 am

Re: ZCS 8.8.10 Documents problem

Post by WindlePoons »

I have the same Problem. In Firefox we see an blank Page. The Logentry in mailbox.log is similar to the above. In Internet Explorer is the page not blank. There is an Information that the content cannot displayed, because it is in an iframe. Open the link in new Window shows an 404 error.
The regenaration of the proxy configuration at the mailbox nodes did not helped.
Matt
Posts: 3
Joined: Wed Aug 28, 2019 10:34 am

Re: ZCS 8.8.10 Documents problem

Post by Matt »

I encountered this problem and found this thread whilst searching for a solution. I finally resolved it by setting zimbraPublicServiceHostname, zimbraPublicServiceProtocol, and zimbraPublicServicePort on the domain.
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