I'm not happy with this situation, mostly because on how zimbra support operates. Usually, when I open a support ticket, the thing ends up with support saying something like "I opened an internal bug", no workaround provided either...is like "deal with it". No matter if they are able to reproduce the error or not. But after they say "i opened a bug" is like they forget about the issue and now we have no way of actually seeing if any advance is being done, and I'm talking about paying customers here.
Lately it feels like is just a waste of time opening a ticket and now I'm not even able to file, contribute or check solutions to bugs :/
I guess this woudln't be a problem if we had access to better trainied/experienced support people (there are a few exceptions like Teodor or Rick who imho do a really good work) and we also have a better wiki or god forbid, a knowledge base! But this lack of bug tracking just adds to other things and again, imho is not good for anybody

Anyways, thanks for the answers and sorry for the rant.
PS: btw, in the last webinair I assisted, during the Q&A I asked if they were considering replacing spamassassin with rspamd. The answer zimbra gave me was that I should open a bug in bugzilla, crazy huh? Of course I provide them the already existing ones...but come on. That thing is all over this forum in phoenix signature, as a perma post and again, why ask to fill a bug in a system that nobody from zimbra even checks?
