Problem sending mails

[fmodola]

I try desesperatly to send mail to an external domain (actual production domain).

Before some modifications (which one of the long list ?), it worked properly, but i don't understand why NOW it rejects the recipient address (franck.modola@botanic.com) while it accepts the other (fmodola@botanic.com).

The two recipients exist on the production server, and I've configured the MTA to relay to the server IP 192.168.101.31 on port 25.

I've tried from two Zimbra accounts with no change ...


2006-04-11 17:29:08,734 INFO [http-443-Processor99] [] ZimbraContext - requested session no longer exists: 1

2006-04-11 17:29:08,737 INFO [http-443-Processor99] [mid=3;ip=192.168.102.82;name=modo@localhost.localdomain;] SendMsg - LC(mbox=16a34923-3

7fa-4eb4-ad4b-9e81ce01ebeb, sessions=[])

2006-04-11 17:29:08,770 INFO [http-443-Processor99] [mid=3;ip=192.168.102.82;name=modo@localhost.localdomain;] FileBlobStore - Stored size=371 wrote=

371 path=/opt/zimbra/store/incoming/1144801597969-1.msg vol=1 digest=46v,7qCI4ovjN9Gw9fbCFtL0QlI=

2006-04-11 17:29:08,772 INFO [http-443-Processor99] [mid=3;ip=192.168.102.82;name=modo@localhost.localdomain;] FileBlobStore - Renamed id=501 mbox=3

oldpath=/opt/zimbra/store/incoming/1144801597969-1.msg newpath=/opt/zimbra/store/0/3/msg/0/501-602.msg

2006-04-11 17:29:08,817 INFO [http-443-Processor99] [mid=3;ip=192.168.102.82;name=modo@localhost.localdomain;] mailbox - Added message id=501 digest=

46v,7qCI4ovjN9Gw9fbCFtL0QlI= mailbox=3 rcpt=:API:

2006-04-11 17:29:08,932 WARN [http-443-Processor99] [mid=3;ip=192.168.102.82;name=modo@localhost.localdomain;] SendMsg - exception ocurred during Sen

dMsg

javax.mail.SendFailedException: Invalid Addresses;

nested exception is:

class com.sun.mail.smtp.SMTPAddressFailedException: 550 : Recipient address rejected: botanic.com
at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:1141)

at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:536)

at javax.mail.Transport.send0(Transport.java:151)

at javax.mail.Transport.send(Transport.java:80)

at com.zimbra.cs.service.mail.SendMsg.sendMimeMessage(SendMsg.java:243)

at com.zimbra.cs.service.mail.SendMsg.sendMimeMessage(SendMsg.java:165)

at com.zimbra.cs.service.mail.SendMsg.sendMimeMessage(SendMsg.java:154)

at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg.java:107)

at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:252)

at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:163)

at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:84)

at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:228)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:709">HttpServlet.service(HttpServlet.java:709)

at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:152)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:802">HttpServlet.service(HttpServlet.java:802)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)

at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)

at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)

at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)

at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)

at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:526)

at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)

at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:825)

at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:738)

at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:526)

at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)

at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)

at java.lang.Thread.run(Thread.java:595)

2006-04-11 17:29:08,936 INFO [http-443-Processor99] [mid=3;ip=192.168.102.82;name=modo@localhost.localdomain;] SoapEngine - handler exception

com.zimbra.cs.mailbox.MailServiceException: Invalid address: Franck MODOLA

at com.zimbra.cs.mailbox.MailServiceException.internal_SEND_FAILURE(MailServiceException.java:327)

at com.zimbra.cs.mailbox.MailServiceException.SEND_ABORTED_ADDRESS_FAILURE(MailServiceException.java:331)

at com.zimbra.cs.service.mail.SendMsg.sendMimeMessage(SendMsg.java:321)

at com.zimbra.cs.service.mail.SendMsg.sendMimeMessage(SendMsg.java:165)

at com.zimbra.cs.service.mail.SendMsg.sendMimeMessage(SendMsg.java:154)

at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg.java:107)

at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:252)

at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:163)

at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:84)

at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:228)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:709">HttpServlet.service(HttpServlet.java:709)

at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:152)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:802">HttpServlet.service(HttpServlet.java:802)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)

at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)

at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)

at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)

at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)

at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:526)

at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)

at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:825)

at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:738)

at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:526)

at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)

at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)

at java.lang.Thread.run(Thread.java:595)

Caused by: javax.mail.SendFailedException: Invalid Addresses;

nested exception is:

class com.sun.mail.smtp.SMTPAddressFailedException: 550 : Recipient address rejected: botanic.com
at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:1141)

at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:536)

at javax.mail.Transport.send0(Transport.java:151)

at javax.mail.Transport.send(Transport.java:80)

at com.zimbra.cs.service.mail.SendMsg.sendMimeMessage(SendMsg.java:243)

... 25 more
If you can see something else in these logs ... help is needed !
Thanks in advance.

[14319KevinH]

We need to see the postfix logs... /var/log/zimbra.log

[fmodola]

You can see the last try (with the same recipient), tested this morning :
Apr 12 11:20:03 localhost zimbramon[29962]: 29962:info: 2006-04-12 11:20:03, QUEUE: 0 0

Apr 12 11:20:03 localhost zimbramon[29965]: 29965:info: 2006-04-12 11:20:02, DISK: : dev: /dev/sda3, mp: /, tot: 8670, avail: 5878

Apr 12 11:20:03 localhost zimbramon[29965]: 29965:info: 2006-04-12 11:20:02, DISK: : dev: /dev/sda1, mp: /boot, tot: 251, avail: 224

Apr 12 11:20:09 localhost zimbramon[29966]: 29966:info: 2006-04-12 11:20:03, STATUS: localhost.localdomain: antispam: Running

Apr 12 11:20:09 localhost zimbramon[29966]: 29966:info: 2006-04-12 11:20:03, STATUS: localhost.localdomain: antivirus: Running

Apr 12 11:20:09 localhost zimbramon[29966]: 29966:info: 2006-04-12 11:20:03, STATUS: localhost.localdomain: ldap: Running

Apr 12 11:20:09 localhost zimbramon[29966]: 29966:info: 2006-04-12 11:20:03, STATUS: localhost.localdomain: logger: Running

Apr 12 11:20:09 localhost zimbramon[29966]: 29966:info: 2006-04-12 11:20:03, STATUS: localhost.localdomain: mailbox: Running

Apr 12 11:20:09 localhost zimbramon[29966]: 29966:info: 2006-04-12 11:20:03, STATUS: localhost.localdomain: mta: Running

Apr 12 11:20:09 localhost zimbramon[29966]: 29966:info: 2006-04-12 11:20:03, STATUS: localhost.localdomain: snmp: Running

Apr 12 11:21:14 localhost zimbramon[30192]: 30192:info: 2006-04-12 11:21:02, STATUS: localhost.localdomain: antispam: Running

Apr 12 11:21:14 localhost zimbramon[30192]: 30192:info: 2006-04-12 11:21:02, STATUS: localhost.localdomain: antivirus: Running

Apr 12 11:21:14 localhost zimbramon[30192]: 30192:info: 2006-04-12 11:21:02, STATUS: localhost.localdomain: ldap: Running

Apr 12 11:21:14 localhost zimbramon[30192]: 30192:info: 2006-04-12 11:21:02, STATUS: localhost.localdomain: logger: Running

Apr 12 11:21:14 localhost zimbramon[30192]: 30192:info: 2006-04-12 11:21:02, STATUS: localhost.localdomain: mailbox: Running

Apr 12 11:21:14 localhost zimbramon[30192]: 30192:info: 2006-04-12 11:21:02, STATUS: localhost.localdomain: mta: Running

Apr 12 11:21:15 localhost zimbramon[30192]: 30192:info: 2006-04-12 11:21:02, STATUS: localhost.localdomain: snmp: Running

Apr 12 11:22:07 localhost zimbramon[30599]: 30599:info: 2006-04-12 11:22:02, STATUS: localhost.localdomain: antispam: Running

Apr 12 11:22:07 localhost zimbramon[30599]: 30599:info: 2006-04-12 11:22:02, STATUS: localhost.localdomain: antivirus: Running

Apr 12 11:22:07 localhost zimbramon[30599]: 30599:info: 2006-04-12 11:22:02, STATUS: localhost.localdomain: ldap: Running

Apr 12 11:22:07 localhost zimbramon[30599]: 30599:info: 2006-04-12 11:22:02, STATUS: localhost.localdomain: logger: Running

Apr 12 11:22:07 localhost zimbramon[30599]: 30599:info: 2006-04-12 11:22:02, STATUS: localhost.localdomain: mailbox: Running

Apr 12 11:22:07 localhost zimbramon[30599]: 30599:info: 2006-04-12 11:22:02, STATUS: localhost.localdomain: mta: Running

Apr 12 11:22:07 localhost zimbramon[30599]: 30599:info: 2006-04-12 11:22:02, STATUS: localhost.localdomain: snmp: Running

Apr 12 11:22:14 localhost postfix/smtpd[30763]: initializing the server-side TLS engine

Apr 12 11:22:14 localhost postfix/smtpd[30763]: connect from localhost.localdomain[127.0.0.1]

Apr 12 11:22:14 localhost postfix/smtpd[30763]: NOQUEUE: reject: RCPT from localhost.localdomain[127.0.0.1]: 550 : Recipient address rejected: botanic.com; from= to= proto=ESMTP helo=

Apr 12 11:22:14 localhost postfix/smtpd[30763]: disconnect from localhost.localdomain[127.0.0.1]

Apr 12 11:23:07 localhost zimbramon[31031]: 31031:info: 2006-04-12 11:23:02, STATUS: localhost.localdomain: antispam: Running

Apr 12 11:23:07 localhost zimbramon[31031]: 31031:info: 2006-04-12 11:23:02, STATUS: localhost.localdomain: antivirus: Running

Apr 12 11:23:07 localhost zimbramon[31031]: 31031:info: 2006-04-12 11:23:02, STATUS: localhost.localdomain: ldap: Running

Apr 12 11:23:07 localhost zimbramon[31031]: 31031:info: 2006-04-12 11:23:02, STATUS: localhost.localdomain: logger: Running

Apr 12 11:23:07 localhost zimbramon[31031]: 31031:info: 2006-04-12 11:23:02, STATUS: localhost.localdomain: mailbox: Running

Apr 12 11:23:07 localhost zimbramon[31031]: 31031:info: 2006-04-12 11:23:02, STATUS: localhost.localdomain: mta: Running

Apr 12 11:23:07 localhost zimbramon[31031]: 31031:info: 2006-04-12 11:23:02, STATUS: localhost.localdomain: snmp: Running

Apr 12 11:24:07 localhost zimbramon[31455]: 31455:info: 2006-04-12 11:24:01, STATUS: localhost.localdomain: antispam: Running

Apr 12 11:24:07 localhost zimbramon[31455]: 31455:info: 2006-04-12 11:24:01, STATUS: localhost.localdomain: antivirus: Running

Apr 12 11:24:07 localhost zimbramon[31455]: 31455:info: 2006-04-12 11:24:01, STATUS: localhost.localdomain: ldap: Running

Apr 12 11:24:07 localhost zimbramon[31455]: 31455:info: 2006-04-12 11:24:01, STATUS: localhost.localdomain: logger: Running

Apr 12 11:24:07 localhost zimbramon[31455]: 31455:info: 2006-04-12 11:24:01, STATUS: localhost.localdomain: mailbox: Running

Apr 12 11:24:07 localhost zimbramon[31455]: 31455:info: 2006-04-12 11:24:01, STATUS: localhost.localdomain: mta: Running

Apr 12 11:24:07 localhost zimbramon[31455]: 31455:info: 2006-04-12 11:24:01, STATUS: localhost.localdomain: snmp: Running

[bobby]

do these commands return expected results?
su - zimbra

zmprov gd botanic.com

zmprov ga Eric.BOUCHET@botanic.com