Zimbra Forums

I have a fair bit of users that also get the Zimbra add-on message at first launch. No idea why or how to fix. I've reinstalled office & ZCO, didn't fix the issue. Now they just know to click No & deal with no Zimbra tab, or roll the dice and click Yes and see what happens...

dcpartners wrote:BTW what version of Windows 10 do you use by any chance? 1709? 1803? 1809?

We use a mix of 1803 & 1809, doesnt seem to make a difference, crashes on both. I didn't want to have to go to 32bit but if thats the only option, thats going to be an adventure...

I've enabled Outlook Logging (File>Options>Advanced>Enable troubleshooting logging) on a few users to see if it has any effect on the issue.

Other than that I've found no solution or any indication of where the hiccup is happening to solve/prevent it.

We're running Office 365 (64-bit) version 1905 with Zimbra Connector (64-bit) 8.8.12.1813 Frequently there are users complaining that in the middle of writing an email, opening an email, or not even touching Outlook, it crashes. There are 2 different events in Event Viewer 1000: Faulting application...