Unknown command sent to server. ZxChatRequest

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ale.adco94
Posts: 3
Joined: Mon Nov 04, 2019 4:45 pm

Unknown command sent to server. ZxChatRequest

Postby ale.adco94 » Mon Jan 06, 2020 9:19 pm

I have updated to version 8.8.12 >> 8.8.15. The process apparently was successful, however when I log in to the web client I get the following error.

Code: Select all

Comando desconocido enviado al servidor. ZxChatRequest
method:   [unknown]
msg:   unknown document: ZxChatRequest
code:   service.UNKNOWN_DOCUMENT
detail:   soap:Sender
trace:   qtp366590980-81:1578342519951:6b913a7a36d1942d
request:   
<soap:Envelope xmlns:soap="http://www.w3.org/2003/05/soap-envelope"><soap:Header><context xmlns="urn:zimbra"><userAgent name="ZimbraWebClient - GC79 (Win)" version="8.8.15_GA_3890"/><session id="15"/><account by="name">user@midominio.com</account><format type="js"/><csrfToken>0_9b547fb6529d130720d8f70dcb8067bd8ac4e784</csrfToken></context></soap:Header><soap:Body><ZxChatRequest xmlns="urn:zimbraAccount"><type>16</type><clientVersion>13</clientVersion><action>register_session</action></ZxChatRequest></soap:Body></soap:Envelope>

I already made apt remove and apt install of zimbra-chat according to some suggestions I saw in forums from years ago and still the error follows.


fayaz
Advanced member
Advanced member
Posts: 59
Joined: Thu Dec 27, 2018 7:53 am

Re: Unknown command sent to server. ZxChatRequest

Postby fayaz » Tue Jan 07, 2020 11:13 am

hi

its a jdk problem . you have to disale chat from COS then it will work fine. but your chat will be disabled. let wait for zimbra update for this .
ale.adco94
Posts: 3
Joined: Mon Nov 04, 2019 4:45 pm

Re: Unknown command sent to server. ZxChatRequest

Postby ale.adco94 » Tue Jan 07, 2020 8:50 pm

Thank you for your response fayaz, happy and successful 2020
rport
Posts: 9
Joined: Fri Aug 11, 2017 8:10 am

Re: Unknown command sent to server. ZxChatRequest

Postby rport » Thu Jan 09, 2020 3:05 pm

Just posted this in another thread about zimbra chat. Perhaps this will help too:

mv /opt/zimbra/lib/ext/openchat/zal.jar /tmp
cp -rp /opt/zimbra/lib/ext/zimbradrive/zal.jar /opt/zimbra/lib/ext/openchat/zal.jar
su - zimbra
zmmailboxdctl restart


rp0rt
tonyawbrey
Posts: 9
Joined: Thu Sep 04, 2014 7:16 am

Re: Unknown command sent to server. ZxChatRequest

Postby tonyawbrey » Tue Jan 14, 2020 4:46 pm

rport wrote:Just posted this in another thread about zimbra chat. Perhaps this will help too:

mv /opt/zimbra/lib/ext/openchat/zal.jar /tmp
cp -rp /opt/zimbra/lib/ext/zimbradrive/zal.jar /opt/zimbra/lib/ext/openchat/zal.jar
su - zimbra
zmmailboxdctl restart


rp0rt



Thanks for posting this I followed these instructions and it resolved my issue.

Tony
PavanLinux
Posts: 5
Joined: Sun Jul 07, 2019 11:59 am

Re: Unknown command sent to server. ZxChatRequest

Postby PavanLinux » Fri Jan 17, 2020 8:38 am

Confirmed that 8.8.15 chat issue resolved with below step which is provided by above thread. Thank you

# mv /opt/zimbra/lib/ext/openchat/zal.jar /tmp
# cp -rp /opt/zimbra/lib/ext/zimbradrive/zal.jar /opt/zimbra/lib/ext/openchat/zal.jar
# su - zimbra
$ zmmailboxdctl restart

If chat zimlet is disabled then enable Chat Zimlet from Admin Console > Configure > Zimlets > com_zimbra_open_chat <toggle>
Login to user mailbox using Zimbra web client and you will see chat window on right hand side.

Thank you!
fayaz
Advanced member
Advanced member
Posts: 59
Joined: Thu Dec 27, 2018 7:53 am

Re: Unknown command sent to server. ZxChatRequest

Postby fayaz » Mon Jan 20, 2020 2:37 pm

hi

Perfectly work for me !!!

Thanks to all

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