6.0.6 com_zimbra_email causing endless loading when viewing message

king0770 · Post by **king0770** » Mon Apr 12, 2010 4:45 pm

Bug 45852 – Unable to open some attached messages

Rich Graves · Post by **Rich Graves** » Tue Apr 13, 2010 9:30 am

Is this just a regression in the email zimlet? If so, can we load com_zimbra_email from 6.0.5?
Regardless, the resolution was in com_zimbra_email. Please verify ASAP and release to the zimlets gallery. Come on, it's a simple fix for a major regression in a discrete package...

PRL · Post by **PRL** » Tue Apr 13, 2010 12:09 pm

I've said this before and I'll say it again. I hope that Zimbra has it in their plans to implement a process for its customers so that they can implement bug fixes without having to wait for the next release. Looking on pm.zimbra.com, 6.0.7 is not scheduled to be released until May 31 so we're stuck with this issue 'til then.

uxbod · Post by **uxbod** » Tue Apr 13, 2010 12:15 pm

For NE clients if a support ticket was raised it may be possible it could be realised via the portal; alternatively it appears to have been fixed in P4 so could be extracted. Not a fantastic solution but certainly a potential workaround.

Rich Graves · Post by **Rich Graves** » Tue Apr 13, 2010 4:20 pm

The developer's proposed fix from perforce is a single line. Works for me, and bugs 44471 and 44062 stayed fixed.
--- /opt/zimbra/zimlets-deployed/com_zimbra_email/email.js.orig 2010-04-13 15:04:44.000000000 -0500

+++ /tmp/p4/email.js 2010-04-13 16:16:25.000000000 -0500

@@ -27,6 +27,7 @@

Com_Zimbra_Email.prototype.init =

function() {

if (appCtxt.get(ZmSetting.CONTACTS_ENABLED)) {

+ AjxDispatcher.require(["ContactsCore", "Contacts"]);

this._composeTooltipHint = ZmMsg.leftClickComposeHint + "
" + ZmMsg.rightClickHint;

this._newTooltipHint = ZmMsg.leftClickNewContactHint + "
" + ZmMsg.rightClickHint;

chauvetp · Post by **chauvetp** » Wed Apr 14, 2010 9:04 am

The addition of AjxDispatcher.require(["ContactsCore", "Contacts"]); as shown does appear to fix the issue. I put that in and reenabled the email zimlet and it seems fine. Thanks to Rich for the information!

tross · Post by **tross** » Wed Apr 14, 2010 11:25 am

Agreed. The fix Rich mentions appears to fix the issue for us also. Thanks for the post Rich.

jocx · Post by **jocx** » Sun Apr 18, 2010 8:44 pm

I'd like to patch for this by hand. If I modify /opt/zimbra/zimlets-deployed/com_zimbra_email/email.js with the addition of the line (using user zimbra) do I need to do anything futher to have that work? User web session logoff/login? zmcontrol start/stop? other? thanks.

chauvetp · Post by **chauvetp** » Sun Apr 18, 2010 10:55 pm

I believe you just need to log out and log back in for the fix to take.

Drox · Post by **Drox** » Tue Apr 20, 2010 1:41 pm

[quote user="Rich Graves"]The developer's proposed fix from perforce is a single line. Works for me, and bugs 44471 and 44062 stayed fixed.
--- /opt/zimbra/zimlets-deployed/com_zimbra_email/email.js.orig 2010-04-13 15:04:44.000000000 -0500

+++ /tmp/p4/email.js 2010-04-13 16:16:25.000000000 -0500

@@ -27,6 +27,7 @@

Com_Zimbra_Email.prototype.init =

function() {

if (appCtxt.get(ZmSetting.CONTACTS_ENABLED)) {

+ AjxDispatcher.require(["ContactsCore", "Contacts"]);

this._composeTooltipHint = ZmMsg.leftClickComposeHint + "
" + ZmMsg.rightClickHint;

this._newTooltipHint = ZmMsg.leftClickNewContactHint + "
" + ZmMsg.rightClickHint;

[/QUOTE]

Thank you so much, you just made my day! After upgrading from 6.0.5 to 6.0.6 FOSS users were having an issue opening up attached email messages. Adding in that one single line made the world of difference.