[SOLVED] Upgrade 8.7.1 convertd fails to start
- JDunphy
- Outstanding Member
- Posts: 896
- Joined: Fri Sep 12, 2014 11:18 pm
- Location: Victoria, BC
- ZCS/ZD Version: 9.0.0_P39 NETWORK Edition
[SOLVED] Upgrade 8.7.1 convertd fails to start
8.6 to 8.7 to 8.7.1
Problem: symlink to keyview is missing after update of 8.7.1 from 8.7.0 on centos 6
Resolution: see below
1) convert will fail to start during the upgrade from 8.7.0 providing this message in the log
mod_convert: init failed: /opt/zimbra/keyview/ExportSDK/bin/mwxsr.so: cannot open shared object file: No such file or directory
2) A 8.7.0 machine has this structure
% cd /opt/zimbra
% ls -l key
keyview@ keyview-10.13.0.0/
% ls -l keyview
lrwxrwxrwx 1 root root 29 Oct 26 13:46 keyview -> /opt/zimbra/keyview-10.13.0.0
The 8.7.1 machine has this structure (note: missing the symlink)
cd /opt/zimbra
% ls -ldt keyview*
drwxr-xr-x 6 root root 4096 Oct 25 03:03 keyview-10.13.0.0
Fix:
# ln -s /opt/zimbra/keyview-10.13.0.0 keyview
Then restart zimbra. Convertd comes up.
HTH others that find that convertd doesn't start after their upgrade from 8.7.0 to 8.7.1
Problem: symlink to keyview is missing after update of 8.7.1 from 8.7.0 on centos 6
Resolution: see below
1) convert will fail to start during the upgrade from 8.7.0 providing this message in the log
mod_convert: init failed: /opt/zimbra/keyview/ExportSDK/bin/mwxsr.so: cannot open shared object file: No such file or directory
2) A 8.7.0 machine has this structure
% cd /opt/zimbra
% ls -l key
keyview@ keyview-10.13.0.0/
% ls -l keyview
lrwxrwxrwx 1 root root 29 Oct 26 13:46 keyview -> /opt/zimbra/keyview-10.13.0.0
The 8.7.1 machine has this structure (note: missing the symlink)
cd /opt/zimbra
% ls -ldt keyview*
drwxr-xr-x 6 root root 4096 Oct 25 03:03 keyview-10.13.0.0
Fix:
# ln -s /opt/zimbra/keyview-10.13.0.0 keyview
Then restart zimbra. Convertd comes up.
HTH others that find that convertd doesn't start after their upgrade from 8.7.0 to 8.7.1
Last edited by JDunphy on Fri Oct 28, 2016 2:03 pm, edited 3 times in total.
- JDunphy
- Outstanding Member
- Posts: 896
- Joined: Fri Sep 12, 2014 11:18 pm
- Location: Victoria, BC
- ZCS/ZD Version: 9.0.0_P39 NETWORK Edition
Re: Upgrade 8.7.1 convertd fails to start (Solved)
Was hoping profile would allow me to put zmcontrol -v but it truncates that.
I am running: Release 8.7.1_GA_1670.RHEL6_64_20161025035121 RHEL6_64 NETWORK edition.
I am running: Release 8.7.1_GA_1670.RHEL6_64_20161025035121 RHEL6_64 NETWORK edition.
- jorgedlcruz
- Zimbra Alumni
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- Joined: Thu May 22, 2014 4:47 pm
Re: Upgrade 8.7.1 convertd fails to start (SOLVED)
Hello,
Thank you for your help, official wiki now: Best regards
Thank you for your help, official wiki now: Best regards
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- Posts: 23
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- Location: Brazil
- ZCS/ZD Version: Zimbra Open Source 8.8.10
Re: [SOLVED] Upgrade 8.7.1 convertd fails to start
Hi Jorge, I followed the oficial wiki and when I tried to execute the command, I received this message
zimbra@mail:~$ zmconvertdctl start
zmconvertdctl: command not found
And I Always have the message bellow after restart Zimbra
Stopping convertd...skipped.
/opt/zimbra/bin/zmconvertctl missing or not executable.
Any sugestion?
Best,
Sergio Bergamini
zimbra@mail:~$ zmconvertdctl start
zmconvertdctl: command not found
And I Always have the message bellow after restart Zimbra
Stopping convertd...skipped.
/opt/zimbra/bin/zmconvertctl missing or not executable.
Any sugestion?
Best,
Sergio Bergamini
- DualBoot
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- Contact:
Re: [SOLVED] Upgrade 8.7.1 convertd fails to start
can you post the output of zmcontrol -v
- JDunphy
- Outstanding Member
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- Joined: Fri Sep 12, 2014 11:18 pm
- Location: Victoria, BC
- ZCS/ZD Version: 9.0.0_P39 NETWORK Edition
Re: [SOLVED] Upgrade 8.7.1 convertd fails to start
I think its because the message shows the following was typed.
instead of
Notice the 'd'. The other message could be the shared library missing but difficult to tell at this point.
Code: Select all
zmconvertdctl start
Code: Select all
zmconvertctl start
-
- Posts: 23
- Joined: Thu Apr 16, 2015 11:39 am
- Location: Brazil
- ZCS/ZD Version: Zimbra Open Source 8.8.10
Re: [SOLVED] Upgrade 8.7.1 convertd fails to start
Hi JDunphy, both command I have same problem
zimbra@mail:/root$ zmconvertctl start
zmconvertctl: command not found
zimbra@mail:/root$ zmcontrol -v
Release 8.7.1.GA.1670.UBUNTU14.64 UBUNTU14_64 FOSS edition.
When I try to find command zmconvert, nothing is found
zimbra@mail:/root$ find /opt/zimbra/ -name zmconvert*
But Zimbra apparently is work fine, send and receive e-mails...
Best,
Sergio Bergamini
zimbra@mail:/root$ zmconvertctl start
zmconvertctl: command not found
zimbra@mail:/root$ zmcontrol -v
Release 8.7.1.GA.1670.UBUNTU14.64 UBUNTU14_64 FOSS edition.
When I try to find command zmconvert, nothing is found
zimbra@mail:/root$ find /opt/zimbra/ -name zmconvert*
But Zimbra apparently is work fine, send and receive e-mails...
Best,
Sergio Bergamini
Re: [SOLVED] Upgrade 8.7.1 convertd fails to start
That is the open source version of ZCS, it doesn't have convertd as that's an NE feature. You should always post the installed version of ZCS when you post on these forums.sergio.bergamini.7 wrote:zimbra@mail:/root$ zmcontrol -v
Release 8.7.1.GA.1670.UBUNTU14.64 UBUNTU14_64 FOSS edition.
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- Location: Brazil
- ZCS/ZD Version: Zimbra Open Source 8.8.10
Re: [SOLVED] Upgrade 8.7.1 convertd fails to start
Sorry for that Ambassador. Can I ignore the message below? It's occurs when I restart Zimbra services.
Stopping convertd...skipped.
/opt/zimbra/bin/zmconvertctl missing or not executable.
Sergio Bergamini
Stopping convertd...skipped.
/opt/zimbra/bin/zmconvertctl missing or not executable.
Sergio Bergamini
Re: [SOLVED] Upgrade 8.7.1 convertd fails to start
Of course you can ignore it, this has already been mentioned once or twice in the forums.sergio.bergamini.7 wrote:Sorry for that Ambassador. Can I ignore the message below? It's occurs when I restart Zimbra services.