Connect fail after update Patch 9.0.0_P21

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bdardy
Posts: 5
Joined: Tue Oct 15, 2019 8:52 am

Connect fail after update Patch 9.0.0_P21

Post by bdardy »

Hi,
Release 9.0.0.GA.3924.UBUNTU18.64 UBUNTU18_64 NETWORK edition, Patch 9.0.0_P21.

Connect fail after upgrade P21

zmzimletctl info com_zimbra_connect_classic
Zimlet com_zimbra_connect_classic
Version: 2.10.1
Description: ${msg.description}
Priority: 39
Enabled: true
Indexing Enabled: true
Activated in COS: default, test
Config: null
Scripts: com_zimbra_connect_classic.js
CSS: 48c35af5f4d77d4eb015ad6da7591d1b.css
zimbra@gadji:~$ zmzimletctl info com_zimbra_connect_modern
Zimlet com_zimbra_connect_modern
Version: 2.10.1
Description: Zimbra Connect Modern
Priority: 40
Enabled: true
Indexing Enabled: true
Activated in COS: default, test
Config: null
Scripts: index.js, team-sw.js


zxsuite connect getServices

services
database
could_start true
could_stop false
running false
current-chat-services
could_start true
could_stop false
running false
module
could_start true
could_stop false
running false
team-cluster-status
could_start true
could_stop false
running false
team-api
could_start true
could_stop false
running false
team-websocket
could_start true
could_stop false
running false
team-firebase-notifications
could_start true
could_stop false
running false
team-meeting-manager
could_start true
could_stop false
running false
team-room-resolver
could_start true
could_stop false
running false
team-websocket-handler
could_start true
could_stop false
running false
team-http-handler
could_start true
could_stop false
running false
team-audit-logger
could_start true
could_stop false
running false
team-clustering
could_start true
could_stop false
running false
team-request-router
could_start true
could_stop false
running false
team-video-server-connection-pool
could_start true
could_stop false
running false
rooms-cleanup-service
could_start true
could_stop false
running false
team-cluster-cleanup
could_start true
could_stop false
running false
meeting-joined-cleanup-service
could_start true
could_stop false
running false
conversations-messages-cleanup-service
could_start true
could_stop false
running false
team-http-matomo-service
could_start true
could_stop false
running false

zxsuite connect doStartService database

Service database could not be started, since one or more mandatory sub-services failed to start.
Unable to start chat DB handler
User avatar
L. Mark Stone
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Posts: 2796
Joined: Wed Oct 09, 2013 11:35 am
Location: Portland, Maine, US
ZCS/ZD Version: 10.0.6 Network Edition
Contact:

Re: Connect fail after update Patch 9.0.0_P21

Post by L. Mark Stone »

You are absolutely entitled to open a support case with Zimbra for this, and would suggest doing so.

When I do a new deployment and the NG menu fails to appear in the Admin Console, the "fix" provided by Zimbra Support comprises:

Code: Select all

   sudo su -   
   apt-get remove zimbra-network-modules-ng
   su - zimbra
   zmzimletctl undeploy com_zextras_client
   zmzimletctl undeploy com_zextras_zextras
   zmmailboxdctl restart
   exit
   apt-get install zimbra-network-modules-ng
   su - zimbra
   zmmailboxdctl restart
Perhaps doing similar with the Connect package and zimlet could help while you wait for a response from Support?

YMMV, and please don't try this unless you know you have good backups!

All the best,
Mark
___________________________________
L. Mark Stone
Mission Critical Email - Zimbra VAR/BSP/Training Partner https://www.missioncriticalemail.com/
AWS Certified Solutions Architect-Associate
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