zmmailboxdctl failing to run after most recent apt-get

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mafiabusiness
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Joined: Sat Sep 13, 2014 3:28 am

Re: zmmailboxdctl failing to run after most recent apt-get

Post by mafiabusiness »

bludns wrote:Hi, I have the same problem...but have webapp that doesn't start...have you found a solution ? can you share it ?Thank you
Hi,

I have not found a solution and am pulling my hair…

Miguel
mtk
Posts: 37
Joined: Sat Jun 21, 2014 1:00 am

Re: zmmailboxdctl failing to run after most recent apt-get

Post by mtk »

mafiabusiness wrote:
bludns wrote:Hi, I have the same problem...but have webapp that doesn't start...have you found a solution ? can you share it ?Thank you
Hi,

I have not found a solution and am pulling my hair…

Miguel
Have you tried

Code: Select all

apt-get install zimbra-openjdk=13.0.1-1zimbra8.8b1.18.04 zimbra-core-components=3.0.11-1zimbra8.8b1.18.04 zimbra-jetty-distribution=9.4.18.v20190429-2.u18 zimbra-ldap-components=2.0.5-1zimbra8.8b1.18.04
already?
kevindods
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Re: zmmailboxdctl failing to run after most recent apt-get

Post by kevindods »

We are almost there, we now have an error on zmcontrol start showing all up until:

Starting mta...Failed.
Starting saslauthd...done.
postalias: fatal: open database /etc/aliases.lmdb: Permission denied
postsuper: fatal: scan_dir_push: open directory defer: Permission denied
postfix failed to start

The file exists in place at /etc/aliases.lmbd and has perms of root:zimbra with root r/w and zimbra r which match other live systems. Wondered if it is related to the ldap problem in sudoers.d missing file but they look complete in comparison to other installs.

Any clues? tried a fixperms -extended just incase something wrong there, but that didnt help.

SOLVED: Just needed a reboot it seems, might be related to postdrop not shutting down under zmcontrol.

So, now we need to look at any vulnerable security updates to be sure they are covered. We show updates waiting as:

zimbra-core-components/unknown 3.0.12-1zimbra8.8b1.18.04 all [upgradable from: 3.0.11-1zimbra8.8b1.18.04]
zimbra-jetty-distribution/unknown,unknown 9.4.46.v20220331-2.u18 amd64 [upgradable from: 9.4.18.v20190429-2.u18]
zimbra-ldap-components/unknown 2.0.6-1zimbra8.8b1.18.04 all [upgradable from: 2.0.5-1zimbra8.8b1.18.04]
zimbra-openjdk/unknown,unknown 17.0.2-1zimbra8.8b1.18.04 amd64 [upgradable from: 13.0.1-1zimbra8.8b1.18.04

Something in there is what caused the problem, and we need to identify how bad that risk is, esp with the jetty upgrade and core components - at least to mitigate any holes.
Last edited by kevindods on Thu Jun 16, 2022 9:56 am, edited 1 time in total.
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helper003
Posts: 23
Joined: Fri Feb 12, 2021 3:59 pm

Re: zmmailboxdctl failing to run after most recent apt-get

Post by helper003 »

For the zmconfigd issue follow below steps:

We have the following workaround to fix this issue,

1) On the non-mailbox server, wget these two files for the respective versions in /tmp/:

9.0.0.p25
https://raw.githubusercontent.com/Zimbr ... /zmconfigd
https://raw.githubusercontent.com/Zimbr ... ommands.py

8.8.15.p32
https://raw.githubusercontent.com/Zimbr ... /zmconfigd
https://raw.githubusercontent.com/Zimbr ... ommands.py

2) Take a backup and replace the files in this location on affected servers:

/opt/zimbra/common/lib/jylibs/commands.py

/opt/zimbra/libexec/zmconfigd

3) Restart zmconfigd

zmconfigdctl restart
mafiabusiness
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Re: zmmailboxdctl failing to run after most recent apt-get

Post by mafiabusiness »

mtk wrote:
mafiabusiness wrote:
bludns wrote:Hi, I have the same problem...but have webapp that doesn't start...have you found a solution ? can you share it ?Thank you
Hi,

I have not found a solution and am pulling my hair…

Miguel
Have you tried

Code: Select all

apt-get install zimbra-openjdk=13.0.1-1zimbra8.8b1.18.04 zimbra-core-components=3.0.11-1zimbra8.8b1.18.04 zimbra-jetty-distribution=9.4.18.v20190429-2.u18 zimbra-ldap-components=2.0.5-1zimbra8.8b1.18.04
already?

Hi there, are you using Zimbra 8 or 9?
I am on version

zimbra@securemail:~$ zmcontrol -v
Release 8.8.15.GA.3869.UBUNTU16.64 UBUNTU16_64 FOSS edition, Patch 8.8.15_P32.
zimbra@securemail:~$


I had a look at what I had, and downgraded to one version below.
See here. As you can tell, the versions I have are much lower than the ones you are suggesting.


root@securemail:~# sudo apt-get install zimbra-core-components=2.0.15-1zimbra8.8b1.16.04
Reading package lists... Done
Building dependency tree
Reading state information... Done
The following packages were automatically installed and are no longer required:
zimbra-ldap-base zimbra-libltdl-lib zimbra-lmdb zimbra-openldap-server
Use 'sudo apt autoremove' to remove them.
The following packages will be REMOVED:
zimbra-ldap zimbra-ldap-components zimbra-mta-patch zimbra-patch zimbra-proxy-patch
The following packages will be DOWNGRADED:
zimbra-core-components
0 upgraded, 0 newly installed, 1 downgraded, 5 to remove and 0 not upgraded.
Need to get 2,044 B of archives.
After this operation, 165 MB disk space will be freed.
Do you want to continue? [Y/n] y
Get:1 https://repo.zimbra.com/apt/8815 xenial/zimbra amd64 zimbra-core-components all 2.0.15-1zimbra8.8b1.16.04 [2,044 B]
Fetched 2,044 B in 0s (4,956 B/s)
(Reading database ... 154816 files and directories currently installed.)
Removing zimbra-ldap (8.8.15.GA.3869.UBUNTU16.64) ...
Removing zimbra-ldap-components (1.0.16-1zimbra8.8b1.16.04) ...
Removing zimbra-mta-patch (8.8.15.1655303181.p32-1.u16) ...
Removing zimbra-patch (8.8.15.1655187016.p32-1.u16) ...
Removing zimbra-proxy-patch (8.8.15.1655305713.p32-1.u16) ...
dpkg: warning: downgrading zimbra-core-components from 2.0.16-1zimbra8.8b1.16.04 to 2.0.15-1zimbra8.8b1.16.04
(Reading database ... 143859 files and directories currently installed.)
Preparing to unpack .../zimbra-core-components_2.0.15-1zimbra8.8b1.16.04_all.deb ...
Unpacking zimbra-core-components (2.0.15-1zimbra8.8b1.16.04) over (2.0.16-1zimbra8.8b1.16.04) ...
Setting up zimbra-core-components (2.0.15-1zimbra8.8b1.16.04) ...
root@securemail:~#




root@securemail:~# sudo apt-get install zimbra-jetty-distribution=9.4.18.v20190429-2.u16
Reading package lists... Done
Building dependency tree
Reading state information... Done
The following packages were automatically installed and are no longer required:
zimbra-ldap-base zimbra-libltdl-lib zimbra-lmdb zimbra-openldap-server
Use 'sudo apt autoremove' to remove them.
The following packages will be DOWNGRADED:
zimbra-jetty-distribution
0 upgraded, 0 newly installed, 1 downgraded, 0 to remove and 1 not upgraded.
Need to get 16.3 MB of archives.
After this operation, 2,031 kB of additional disk space will be used.
Do you want to continue? [Y/n] y
Get:1 https://repo.zimbra.com/apt/8815 xenial/zimbra amd64 zimbra-jetty-distribution amd64 9.4.18.v20190429-2.u16 [16.3 MB]
Fetched 16.3 MB in 1s (11.6 MB/s)
dpkg: warning: downgrading zimbra-jetty-distribution from 9.4.46.v20220331-2.u16 to 9.4.18.v20190429-2.u16
(Reading database ... 143859 files and directories currently installed.)
Preparing to unpack .../zimbra-jetty-distribution_9.4.18.v20190429-2.u16_amd64.deb ...
Unpacking zimbra-jetty-distribution (9.4.18.v20190429-2.u16) over (9.4.46.v20220331-2.u16) ...
Setting up zimbra-jetty-distribution (9.4.18.v20190429-2.u16) ...
root@securemail:~#




root@securemail:~# sudo apt-get install zimbra-openjdk=13.0.1-1zimbra8.8b1.16.04
Reading package lists... Done
Building dependency tree
Reading state information... Done
The following packages were automatically installed and are no longer required:
zimbra-ldap-base zimbra-libltdl-lib zimbra-lmdb zimbra-openldap-server
Use 'sudo apt autoremove' to remove them.
The following packages will be DOWNGRADED:
zimbra-openjdk
0 upgraded, 0 newly installed, 1 downgraded, 0 to remove and 2 not upgraded.
Need to get 169 MB of archives.
After this operation, 8,769 kB of additional disk space will be used.
Do you want to continue? [Y/n] y
Get:1 https://repo.zimbra.com/apt/8815 xenial/zimbra amd64 zimbra-openjdk amd64 13.0.1-1zimbra8.8b1.16.04 [169 MB]
Fetched 169 MB in 5s (31.3 MB/s)
dpkg: warning: downgrading zimbra-openjdk from 17.0.2-1zimbra8.8b1.16.04 to 13.0.1-1zimbra8.8b1.16.04
(Reading database ... 144056 files and directories currently installed.)
Preparing to unpack .../zimbra-openjdk_13.0.1-1zimbra8.8b1.16.04_amd64.deb ...
Unpacking zimbra-openjdk (13.0.1-1zimbra8.8b1.16.04) over (17.0.2-1zimbra8.8b1.16.04) ...
Setting up zimbra-openjdk (13.0.1-1zimbra8.8b1.16.04) ...
root@securemail:~#



root@securemail:~# sudo apt-get install zimbra-ldap-components=1.0.15-1zimbra8.8b1.16.04
Reading package lists... Done
Building dependency tree
Reading state information... Done
The following NEW packages will be installed:
zimbra-ldap-components
0 upgraded, 1 newly installed, 0 to remove and 3 not upgraded.
Need to get 1,882 B of archives.
After this operation, 8,192 B of additional disk space will be used.
Get:1 https://repo.zimbra.com/apt/8815 xenial/zimbra amd64 zimbra-ldap-components all 1.0.15-1zimbra8.8b1.16.04 [1,882 B]
Fetched 1,882 B in 0s (4,589 B/s)
Selecting previously unselected package zimbra-ldap-components.
(Reading database ... 144064 files and directories currently installed.)
Preparing to unpack .../zimbra-ldap-components_1.0.15-1zimbra8.8b1.16.04_all.deb ...
Unpacking zimbra-ldap-components (1.0.15-1zimbra8.8b1.16.04) ...
Setting up zimbra-ldap-components (1.0.15-1zimbra8.8b1.16.04) ...
root@securemail:~#


You see, I ask, because I ran your suggested command above and got this:

root@securemail:~# apt-get install zimbra-openjdk=13.0.1-1zimbra8.8b1.18.04 zimbra-core-components=3.0.11-1zimbra8.8b1.18.04 zimbra-jetty-distribution=9.4.18.v20190429-2.u18 zimbra-ldap-components=2.0.5-1zimbra8.8b1.18.04
Reading package lists... Done
Building dependency tree
Reading state information... Done
E: Version '13.0.1-1zimbra8.8b1.18.04' for 'zimbra-openjdk' was not found
E: Version '3.0.11-1zimbra8.8b1.18.04' for 'zimbra-core-components' was not found
E: Version '9.4.18.v20190429-2.u18' for 'zimbra-jetty-distribution' was not found
E: Version '2.0.5-1zimbra8.8b1.18.04' for 'zimbra-ldap-components' was not found
root@securemail:~#

Miguel
slawim
Posts: 1
Joined: Thu Jun 16, 2022 11:07 am

Re: zmmailboxdctl failing to run after most recent apt-get

Post by slawim »

Hi,
had the same issue with mailbox not starting after upgrading packages 15.06.2022 (yum update).

System version:
CentOS Linux release 7.9.2009 (Core)

I had to downgrade some packagest to make it work again:

Code: Select all

yum downgrade zimbra-openjdk-0:13.0.1-1zimbra8.8b1.el7.x86_64 zimbra-core-components-0:2.0.14-1zimbra8.8b1.el7.x86_64 zimbra-jetty-distribution-0:9.4.18.v20190429-2.r7.x86_64 zimbra-ldap-components-0:1.0.14-1zimbra8.8b1.el7.x86_64 zimbra-mta-patch-0:8.8.15.1647332084.p31-1.r7.x86_64 zimbra-patch-0:8.8.15.1648259498.p31-1.r7.x86_64 zimbra-proxy-patch-0:8.8.15.1648259498.p31-1.r7.x86_64 --skip-broken
Zimbra version right now (zmcontrol -v):
Release 8.8.15_GA_3869.RHEL7_64_20190917004220 RHEL7_64 FOSS edition, Patch 8.8.15_P31.

Now all is working.

Please remember to make backups / snapshots BEFORE upgrading ..... I know - I'll remember next time ;-)
mafiabusiness
Advanced member
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Posts: 53
Joined: Sat Sep 13, 2014 3:28 am

Re: zmmailboxdctl failing to run after most recent apt-get

Post by mafiabusiness »

mgmailadmin wrote:
livelace wrote:Just registered to inform you guys about the same problem.
My system is Centos 7. And for avoiding this problem I had to downgrade some packages:

Removed:
zimbra-core-components.x86_64 0:3.0.12-1zimbra8.8b1.el7
zimbra-jetty-distribution.x86_64 0:9.4.46.v20220331-2.r7
zimbra-ldap-components.x86_64 0:2.0.6-1zimbra8.8b1.el7
zimbra-openjdk.x86_64 0:17.0.2-1zimbra8.8b1.el7

Installed:
zimbra-core-components.x86_64 0:3.0.11-1zimbra8.8b1.el7
zimbra-jetty-distribution.x86_64 0:9.4.18.v20190429-2.r7
zimbra-ldap-components.x86_64 0:2.0.5-1zimbra8.8b1.el7
zimbra-openjdk.x86_64 0:13.0.1-1zimbra8.8b1.el7

Right now all services works as expected.
Thanks @livelace. This was essential info.

In the Ubuntu world, at least in the 18.04.6 LTS platform I'm running, this translated to doing an apt-get install package=version downgrade operation.



The specifics would be:
To find out what is currently installed:

Code: Select all

sudo apt-cache showpkg zimbra-core-components
sudo apt-cache showpkg zimbra-jetty-distribution
sudo apt-cache showpkg zimbra-ldap-components
sudo apt-cache showpkg zimbra-openjdk
Each line will spit out lots of stuff about dependencies as well as the version history at the bottom with the most current version at the top of the list.

You may not need to downgrade the zimbra-ldap-compenents package. It wasn't installed in my platform which seems odd but...
Following the versioning @Livelace documentented, The steps to downgrade would then be:

Code: Select all

sudo apt-get install zimbra-core-components=3.0.11-1zimbra8.8b1.18.04
sudo apt-get install zimbra-jetty-distribution=9.4.18.v20190429-2.u18
sudo apt-get install zimbra-openjdk=13.0.1-1zimbra8.8b1.18.04
and optionally
sudo apt-get install zimbra-ldap-components=2.0.5-1zimbra8.8b1.18.04
You should be able to try to stop/start (or restart) next.

Code: Select all

zmcontrol stop
zmcontrol start 
As I mentioned I had an issue with the zmcontrol start command in that when LDAP ran, it prompted for a sudo zimbra password.
After perusing this issue in other contexts, I dug into the /etc/sudoer.d configuration files and found that slapd was not being authorized to run with No password. The wiki article (here)https://wiki.zimbra.com/index.php?title=Sudoers on this subject was informative and helped resolve the issue. The bottom line was that the 02_zimbra-ldap configuration file was missing from /etc/sudoers.d/
The contents of that file is a single line used to authorize slapd:

Code: Select all

%zimbra ALL=NOPASSWD:/opt/zimbra/libexec/zmslapd
Once I cleaned that up, I was able to restart with all modules loading.

Hopefully others have success with this.
Very disappointing experience though.


Hi there,

I have

zimbra@securemail:~$ zmcontrol -v
Release 8.8.15.GA.3869.UBUNTU16.64 UBUNTU16_64 FOSS edition, Patch 8.8.15_P32.
zimbra@securemail:~$

I went here

sudo apt-cache showpkg zimbra-core-components

and it gave me, amongst much


root@securemail:~# sudo apt-cache showpkg zimbra-core-components
Package: zimbra-core-components
Versions:
2.0.16-1zimbra8.8b1.16.04 (/var/lib/apt/lists/repo.zimbra.com_apt_8815_dists_xenial_zimbra_binary-amd64_Packages)
Description Language:
File: /var/lib/apt/lists/repo.zimbra.com_apt_87_dists_xenial_zimbra_binary-amd64_Packages
MD5: a46a7989889a903542edbb2f345e5628
2.0.15-1zimbra8.8b1.16.04 (/var/lib/apt/lists/repo.zimbra.com_apt_8815_dists_xenial_zimbra_binary-amd64_Packages) (/var/lib/dpkg/status)
Description Language:
File: /var/lib/apt/lists/repo.zimbra.com_apt_87_dists_xenial_zimbra_binary-amd64_Packages
MD5: a46a7989889a903542edbb2f345e5628


I did the same for all four and then ran these commands:

sudo apt-get install zimbra-core-components=2.0.15-1zimbra8.8b1.16.04
sudo apt-get install zimbra-jetty-distribution=9.4.18.v20190429-2.u16
sudo apt-get install zimbra-openjdk=13.0.1-1zimbra8.8b1.16.04
sudo apt-get install zimbra-ldap-components=1.0.15-1zimbra8.8b1.16.04

They all say they DOWNGRADED OK and when I restarted the server it seemed OK.
Mail came in, but SMTP IMAP and Exchange are down.

After restart, I check again what version I am using, and I get the same thing, effectively

root@securemail:~# sudo apt-cache showpkg zimbra-core-components
Package: zimbra-core-components
Versions:
2.0.16-1zimbra8.8b1.16.04 (/var/lib/apt/lists/repo.zimbra.com_apt_8815_dists_xenial_zimbra_binary-amd64_Packages)
Description Language:
File: /var/lib/apt/lists/repo.zimbra.com_apt_87_dists_xenial_zimbra_binary-amd64_Packages
MD5: a46a7989889a903542edbb2f345e5628
2.0.15-1zimbra8.8b1.16.04 (/var/lib/apt/lists/repo.zimbra.com_apt_8815_dists_xenial_zimbra_binary-amd64_Packages) (/var/lib/dpkg/status)
Description Language:
File: /var/lib/apt/lists/repo.zimbra.com_apt_87_dists_xenial_zimbra_binary-amd64_Packages
MD5: a46a7989889a903542edbb2f345e5628


Do you have any idea of what I am doing wrong?
Could you reach out on a phone call?
+447766078068. I would really appreciate it.

Miguel
mafiabusiness
Advanced member
Advanced member
Posts: 53
Joined: Sat Sep 13, 2014 3:28 am

Re: zmmailboxdctl failing to run after most recent apt-get

Post by mafiabusiness »

mgmailadmin wrote:
livelace wrote:Just registered to inform you guys about the same problem.
My system is Centos 7. And for avoiding this problem I had to downgrade some packages:

Removed:
zimbra-core-components.x86_64 0:3.0.12-1zimbra8.8b1.el7
zimbra-jetty-distribution.x86_64 0:9.4.46.v20220331-2.r7
zimbra-ldap-components.x86_64 0:2.0.6-1zimbra8.8b1.el7
zimbra-openjdk.x86_64 0:17.0.2-1zimbra8.8b1.el7

Installed:
zimbra-core-components.x86_64 0:3.0.11-1zimbra8.8b1.el7
zimbra-jetty-distribution.x86_64 0:9.4.18.v20190429-2.r7
zimbra-ldap-components.x86_64 0:2.0.5-1zimbra8.8b1.el7
zimbra-openjdk.x86_64 0:13.0.1-1zimbra8.8b1.el7

Right now all services works as expected.
Thanks @livelace. This was essential info.

In the Ubuntu world, at least in the 18.04.6 LTS platform I'm running, this translated to doing an apt-get install package=version downgrade operation.



The specifics would be:
To find out what is currently installed:

Code: Select all

sudo apt-cache showpkg zimbra-core-components
sudo apt-cache showpkg zimbra-jetty-distribution
sudo apt-cache showpkg zimbra-ldap-components
sudo apt-cache showpkg zimbra-openjdk
Each line will spit out lots of stuff about dependencies as well as the version history at the bottom with the most current version at the top of the list.

You may not need to downgrade the zimbra-ldap-compenents package. It wasn't installed in my platform which seems odd but...
Following the versioning @Livelace documentented, The steps to downgrade would then be:

Code: Select all

sudo apt-get install zimbra-core-components=3.0.11-1zimbra8.8b1.18.04
sudo apt-get install zimbra-jetty-distribution=9.4.18.v20190429-2.u18
sudo apt-get install zimbra-openjdk=13.0.1-1zimbra8.8b1.18.04
and optionally
sudo apt-get install zimbra-ldap-components=2.0.5-1zimbra8.8b1.18.04
You should be able to try to stop/start (or restart) next.

Code: Select all

zmcontrol stop
zmcontrol start 
As I mentioned I had an issue with the zmcontrol start command in that when LDAP ran, it prompted for a sudo zimbra password.
After perusing this issue in other contexts, I dug into the /etc/sudoer.d configuration files and found that slapd was not being authorized to run with No password. The wiki article (here)https://wiki.zimbra.com/index.php?title=Sudoers on this subject was informative and helped resolve the issue. The bottom line was that the 02_zimbra-ldap configuration file was missing from /etc/sudoers.d/
The contents of that file is a single line used to authorize slapd:

Code: Select all

%zimbra ALL=NOPASSWD:/opt/zimbra/libexec/zmslapd
Once I cleaned that up, I was able to restart with all modules loading.

Hopefully others have success with this.
Very disappointing experience though.




MGMailman, do you have the package numbers for

zimbra@securemail:~$ zmcontrol -v
Release 8.8.15.GA.3869.UBUNTU16.64 UBUNTU16_64 FOSS edition, Patch 8.8.15_P32.
zimbra@securemail:~$

I have downgraded it to the version before the latest, and restarted the whole server, but mailbox still refuses to wake up.
webapp as well.
mailq is building up, error talking to port 7025, so they stay there..

Help??
Miguel
mtk
Posts: 37
Joined: Sat Jun 21, 2014 1:00 am

Re: zmmailboxdctl failing to run after most recent apt-get

Post by mtk »

mafiabusiness wrote:
mgmailadmin wrote:
livelace wrote: Release 8.8.15.GA.3869.UBUNTU16.64 UBUNTU16_64 FOSS edition, Patch 8.8.15_P32.
For as much as I understand, this issue/thread is related to the ZEXTRAS-Build of ZCS 9.
You are running FOSS 8.
So I suggest you create a new thread?
mgmailadmin
Posts: 10
Joined: Wed Jun 15, 2022 3:18 am

Re: zmmailboxdctl failing to run after most recent apt-get

Post by mgmailadmin »

mtk wrote:
mafiabusiness wrote:
mgmailadmin wrote:
For as much as I understand, this issue/thread is related to the ZEXTRAS-Build of ZCS 9.
You are running FOSS 8.
So I suggest you create a new thread?
@mafiamail,

As @mtk says, this thread (and hack) relates to ZEXTRAS OSE 9. I can't speak for FOSS 8,

From what you describe it sounds like it may be a different issue given that you said that mailboxd starts.

Agree with @mtk, your issues probably warrant a separate thread.

Digging through log files may provide some additional insights or fodder for search terms. You may be at the point of seriously thinking about a plan b (server rebuild, restore, etc.).

Apologies but I am no expert so all my suggestions are the obvious ones.

WRT your version, during the 30+ hours I was digging into this in parallel I pulled the latest 8.8.15 ZCS FOSS from Zimbra and did a clean install on a new (Ubuntu 20.04 LTS) instance and it came up without difficulty.
The above hack for ZEXTRAS OSE 9 came in before I was finished with the 8.8.15 configuration (dns, certs, domains, etc.) so I abandoned it. But it suggests the versioning issue does not apply to the 8.8.15 ZCS FOSS.

If available to you, you might try provisioning a new instance and doing a clean install just to let you know it works in your environment. Remember to take backups/snapshots before tinkering with your existing install.

Glad you were able to reach the friendly folks at Zextras. I haven't seen a thing from them (or anyone at Zimbra either) on this issue. The silence is somewhat disappointing.
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