Cannot access webmail and admin page after upgrade to 8.8.15 + email client issues

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julienp
Posts: 19
Joined: Tue Jul 02, 2019 8:48 am

Re: Cannot access webmail and admin page after upgrade to 8.8.15 + email client issues

Post by julienp »

I followed all the steps except "Copy cacerts file from existing Java setup" as there was no existing java setup: the /opt/zimbra/java/jre/lib/security/cacerts was empty. So I left the cacerts installed.

The error remains and nothing has changed.
julienp
Posts: 19
Joined: Tue Jul 02, 2019 8:48 am

Re: Cannot access webmail and admin page after upgrade to 8.8.15 + email client issues

Post by julienp »

Hello,

For your information after one month long total mail service interruption because of the issues on the previous patch release (patch 32), everything is resolved now that the latest patch is applied.
Mail server is back up and running accepting and sending mails. Webmail and Admin web interface are now reachable.

It is good to finally have a resolution but makes one wonder if one long month of service interruption is really acceptable on mail services.

The newly released patch updated java to 1.8 and as well as all other packages:

---> Package java-1.8.0-openjdk.x86_64 1:1.8.0.332.b09-1.el7_9 will be updated
---> Package java-1.8.0-openjdk.x86_64 1:1.8.0.342.b07-1.el7_9 will be an update
---> Package java-1.8.0-openjdk-devel.x86_64 1:1.8.0.332.b09-1.el7_9 will be updated
---> Package java-1.8.0-openjdk-devel.x86_64 1:1.8.0.342.b07-1.el7_9 will be an update
---> Package java-1.8.0-openjdk-headless.x86_64 1:1.8.0.332.b09-1.el7_9 will be updated
---> Package java-1.8.0-openjdk-headless.x86_64 1:1.8.0.342.b07-1.el7_9 will be an update
---> Package zimbra-common-core-jar.x86_64 0:8.8.15.1655458176-1.r7 will be updated
---> Package zimbra-common-core-jar.x86_64 0:8.8.15.1658837424-1.r7 will be an update
---> Package zimbra-core-components.x86_64 0:2.0.16-1zimbra8.8b1.el7 will be updated
---> Package zimbra-core-components.x86_64 0:2.0.18-1zimbra8.8b1.el7 will be an update
---> Package zimbra-cyrus-sasl.x86_64 0:2.1.26-1zimbra8.7b3.el7 will be updated
---> Package zimbra-cyrus-sasl.x86_64 0:2.1.28-1zimbra8.7b3.el7 will be an update
---> Package zimbra-cyrus-sasl-libs.x86_64 0:2.1.26-1zimbra8.7b3.el7 will be updated
---> Package zimbra-cyrus-sasl-libs.x86_64 0:2.1.28-1zimbra8.7b3.el7 will be an update
---> Package zimbra-ldap-components.x86_64 0:1.0.16-1zimbra8.8b1.el7 will be updated
---> Package zimbra-ldap-components.x86_64 0:1.0.18-1zimbra8.8b1.el7 will be an update
---> Package zimbra-mbox-webclient-war.x86_64 0:8.8.15.1654769776-1.r7 will be updated
---> Package zimbra-mbox-webclient-war.x86_64 0:8.8.15.1658466576-1.r7 will be an update
---> Package zimbra-mta-patch.x86_64 0:8.8.15.1655471268.p32-1.r7 will be updated
---> Package zimbra-mta-patch.x86_64 0:8.8.15.1658841204.p33-1.r7 will be an update
---> Package zimbra-openssl.x86_64 0:1.1.1n-1zimbra8.7b4.el7 will be updated
---> Package zimbra-openssl.x86_64 0:1.1.1q-1zimbra8.7b4.el7 will be an update
---> Package zimbra-openssl-libs.x86_64 0:1.1.1n-1zimbra8.7b4.el7 will be updated
---> Package zimbra-openssl-libs.x86_64 0:1.1.1q-1zimbra8.7b4.el7 will be an update
---> Package zimbra-patch.x86_64 0:8.8.15.1655471268.p32-1.r7 will be updated
---> Package zimbra-patch.x86_64 0:8.8.15.1658841204.p33-1.r7 will be an update
---> Package zimbra-proxy-patch.x86_64 0:8.8.15.1655471268.p32-1.r7 will be updated
---> Package zimbra-proxy-patch.x86_64 0:8.8.15.1658841204.p33-1.r7 will be an update
--> Finished Dependency Resolution

Updated:
java-1.8.0-openjdk.x86_64 1:1.8.0.342.b07-1.el7_9 java-1.8.0-openjdk-devel.x86_64 1:1.8.0.342.b07-1.el7_9 java-1.8.0-openjdk-headless.x86_64 1:1.8.0.342.b07-1.el7_9
zimbra-common-core-jar.x86_64 0:8.8.15.1658837424-1.r7 zimbra-core-components.x86_64 0:2.0.18-1zimbra8.8b1.el7 zimbra-cyrus-sasl.x86_64 0:2.1.28-1zimbra8.7b3.el7
zimbra-cyrus-sasl-libs.x86_64 0:2.1.28-1zimbra8.7b3.el7 zimbra-ldap-components.x86_64 0:1.0.18-1zimbra8.8b1.el7 zimbra-mbox-webclient-war.x86_64 0:8.8.15.1658466576-1.r7
zimbra-mta-patch.x86_64 0:8.8.15.1658841204.p33-1.r7 zimbra-openssl.x86_64 0:1.1.1q-1zimbra8.7b4.el7 zimbra-openssl-libs.x86_64 0:1.1.1q-1zimbra8.7b4.el7
zimbra-patch.x86_64 0:8.8.15.1658841204.p33-1.r7 zimbra-proxy-patch.x86_64 0:8.8.15.1658841204.p33-1.r7
ghen
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Posts: 258
Joined: Thu May 12, 2016 1:56 pm
Location: Belgium
ZCS/ZD Version: 9.0.0

Re: Cannot access webmail and admin page after upgrade to 8.8.15 + email client issues

Post by ghen »

Those java-1.8.0-openjdk packages are from your OS and not part of the Zimbra update.
Zimbra 8.8.15 patch32+ runs on zimbra-openjdk-17.0.2.
BradC
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Posts: 265
Joined: Tue May 03, 2016 1:39 am

Re: Cannot access webmail and admin page after upgrade to 8.8.15 + email client issues

Post by BradC »

julienp wrote:It is good to finally have a resolution but makes one wonder if one long month of service interruption is really acceptable on mail services.
I wouldn't have thought so. Having said that, if the service was that critical I'd have thought at a minimum a good backup strategy to allow rolling back the software, or a staging system where patches can be tested before pushing them into production would be a wise idea.
Blisk
Posts: 44
Joined: Tue May 21, 2019 7:47 am

Re: Cannot access webmail and admin page after upgrade to 8.8.15 + email client issues

Post by Blisk »

BradC wrote:
julienp wrote:It is good to finally have a resolution but makes one wonder if one long month of service interruption is really acceptable on mail services.
I wouldn't have thought so. Having said that, if the service was that critical I'd have thought at a minimum a good backup strategy to allow rolling back the software, or a staging system where patches can be tested before pushing them into production would be a wise idea.
I agree aith that
julienp
Posts: 19
Joined: Tue Jul 02, 2019 8:48 am

Re: Cannot access webmail and admin page after upgrade to 8.8.15 + email client issues

Post by julienp »

The system in question is not critical so that was alright for me. And that is actually the reason why I chose OpenSource.

That said I am not sure a mail service even if OpenSource should be subject to such major dysfunction and a month long wait for a patch.
Aleksej
Posts: 15
Joined: Sun Dec 17, 2017 5:39 pm

Re: Cannot access webmail and admin page after upgrade to 8.8.15 + email client issues

Post by Aleksej »

ghen wrote:Those java-1.8.0-openjdk packages are from your OS and not part of the Zimbra update.
Zimbra 8.8.15 patch32+ runs on zimbra-openjdk-17.0.2.
So you recommend to delete openjdk11-jre-*, openjdk-8-jre-*? and leave only zimbra-openjdk?
N2IS
Posts: 1
Joined: Mon Sep 26, 2022 2:47 pm

Re: Cannot access webmail and admin page after upgrade to 8.8.15 + email client issues

Post by N2IS »

[quote="julienp"]Hello,

For your information after one month long total mail service interruption because of the issues on the previous patch release (patch 32), everything is resolved now that the latest patch is applied.
Mail server is back up and running accepting and sending mails. Webmail and Admin web interface are now reachable.

It is good to finally have a resolution but makes one wonder if one long month of service interruption is really acceptable on mail services.





Hi, im sorry to update this one but i got the exact same error in 8.8.15 patch 33...
Aleksej
Posts: 15
Joined: Sun Dec 17, 2017 5:39 pm

Re: Cannot access webmail and admin page after upgrade to 8.8.15 + email client issues

Post by Aleksej »

N2IS wrote: Hi, im sorry to update this one but i got the exact same error in 8.8.15 patch 33...
I have the same latest update. 8.8.15ga 3869 ubuntu 18.64 Patch 8.8.15_P33.

actually i have webapp unreachable with error 500 after this lines in mailbox.log:

Code: Select all

2022-09-27 11:39:03,738 INFO  [Admin version upgrade] [] extensions - Upgrading Admin from version 0 to version 4
2022-09-27 11:39:03,889 ERROR [Admin version upgrade] [] mailbox - Exception: java.lang.RuntimeException: Something went wrong during the update of the Admin version
        at com.zextras.modules.admin.settings.DelegationSettingsEditor.applyUpgradeAdmin (DelegationSettingsEditor.java:565)
        at com.zextras.modules.admin.settings.DelegationSettingsEditor.applyUpgradeAdmin (DelegationSettingsEditor.java:568)
        at com.zextras.modules.admin.settings.DelegationSettingsEditor.applyUpgradeAdmin (DelegationSettingsEditor.java:568)
        at com.zextras.modules.admin.settings.DelegationSettingsEditor.applyUpgradeAdmin (DelegationSettingsEditor.java:568)
        at com.zextras.modules.admin.settings.DelegationSettingsEditor.upgradeAdmin (DelegationSettingsEditor.java:538)
        at com.zextras.modules.admin.services.AdminUpgradeService$Upgrade.run (AdminUpgradeService.java:139)
        at com.zextras.lib.activities.ActivityThread.run (ActivityThread.java:144)
access.log:

Code: Select all

5.34.207.152 - - [27/Sep/2022:14:24:09 +0000] "POST /service/admin/soap/ HTTP/1.1" 500 485 "-" "-" 17
5.34.207.194 - - [27/Sep/2022:14:24:20 +0000] "POST /service/admin/soap/ HTTP/1.1" 500 485 "-" "-" 6
89.209.61.4 - - [27/Sep/2022:14:24:46 +0000] "POST /service/soap/NoOpRequest HTTP/1.0" 200 187 "https://mail.vphost.com.ua/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/105.0.0.0 Safari/537.36" 5
46.211.103.226 - - [27/Sep/2022:14:25:12 +0000] "POST /service/soap/NoOpRequest?_dc=1664288711866 HTTP/1.0" 200 188 "https://mail.vphost.com.ua/t/" "Mozilla/5.0 (Linux; Android 12; M2101K7BNY) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/105.0.0.0 Mobile Safari/537.36" 4
5.34.207.152 - - [27/Sep/2022:14:25:22 +0000] "POST /service/admin/soap/ HTTP/1.1" 500 489 "-" "-" 6
192.168.88.131 - - [27/Sep/2022:14:25:26 +0000] "POST /service/soap/NoOpRequest HTTP/1.0" 200 185 "https://mail.vphost.com.ua/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:104.0) Gecko/20100101 Firefox/104.0" 3
5.34.207.152 - - [27/Sep/2022:14:26:36 +0000] "POST /service/admin/soap/ HTTP/1.1" 500 490 "-" "-" 11
zmcontrol restart not helps. only full server restart.

p.s reinstalling zimbra-network-modules-ng with apt-get install --reinstall zimbra-network-modules-ng not helped.
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