Unable to read logger stats

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jberiksen
Posts: 10
Joined: Mon Sep 08, 2014 7:44 pm

Unable to read logger stats

Post by jberiksen »

I have upgraded to Zimbra Collaboration 8.5 but now my stats don't working anymore.
I got this error when I eg. try to see Message Count
Message: system failure: Unable to read logger stats Error code: service.FAILURE Method: [unknown] Details:soap:Receiver
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vavai
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Joined: Thu Nov 14, 2013 2:41 pm
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Unable to read logger stats

Post by vavai »

Hi,



Would you please check and paste relevant line of Zimbra log (/opt/zimbra/log/mailbox.log) while an error displayed on the screen?



Vavai
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jberiksen
Posts: 10
Joined: Mon Sep 08, 2014 7:44 pm

Unable to read logger stats

Post by jberiksen »

com.zimbra.common.service.ServiceException: system failure: exception during auth {RemoteManager: HOSTNAME->zimbra@HOSTNAME:22}

ExceptionId:qtp509886383-16906:https://HOST_IP:7071/service/admin/soap/GetCertRequest:1410899039115:2101cd9c1c93b8af

Code:service.FAILURE

at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:260)

at com.zimbra.cs.rmgmt.RemoteManager.getSession(RemoteManager.java:193)

at com.zimbra.cs.rmgmt.RemoteManager.execute(RemoteManager.java:133)

at com.zimbra.cert.GetCert.addCertsOnServer(GetCert.java:112)

at com.zimbra.cert.GetCert.handle(GetCert.java:75)

at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:564)

at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:427)

at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:265)

at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:303)

at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:213)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)

at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:209)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)

at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:738)

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1651)

at com.zimbra.cs.servlet.RequestStringFilter.doFilter(RequestStringFilter.java:54)

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)

at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:59)

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)

at org.eclipse.jetty.servlets.UserAgentFilter.doFilter(UserAgentFilter.java:83)

at org.eclipse.jetty.servlets.GzipFilter.doFilter(GzipFilter.java:351)

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)

at com.zimbra.cs.servlet.ETagHeaderFilter.doFilter(ETagHeaderFilter.java:47)

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)

at com.zimbra.cs.servlet.ContextPathBasedThreadPoolBalancerFilter.doFilter(ContextPathBasedThreadPoolBalancerFilter.java:124)

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)

at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter(ZimbraQoSFilter.java:116)

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)

at com.zimbra.cs.servlet.ZimbraInvalidLoginFilter.doFilter(ZimbraInvalidLoginFilter.java:117)

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)

at org.eclipse.jetty.servlets.DoSFilter.doFilterChain(DoSFilter.java:457)

at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:326)

at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:299)

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)

at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:549)

at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)

at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:544)

at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:221)

at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1111)

at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:478)

at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:183)

at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1045)

at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)

at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:199)

at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:109)

at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97)

at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle(RewriteHandler.java:309)

at org.eclipse.jetty.server.handler.DebugHandler.handle(DebugHandler.java:81)

at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97)

at org.eclipse.jetty.server.Server.handle(Server.java:462)

at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:279)

at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:232)

at org.eclipse.jetty.io.AbstractConnection$2.run(AbstractConnection.java:534)

at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:607)

at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:536)

at java.lang.Thread.run(Thread.java:745)

Caused by: java.io.IOException: auth failed

at com.zimbra.cs.rmgmt.RemoteManager.getSession(RemoteManager.java:186)

... 54 more
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vavai
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Posts: 174
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Location: Indonesia
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Unable to read logger stats

Post by vavai »

Hi,
Did you ever change SSH port? You can check following tips to resolve the problem :
1. Open the file / etc / sshd_config and make sure the port using port 22. If not using port 22, for example port 10212, issue the command as follows:
zmprov ms hostname.yourdomain.com zimbraRemoteManagementPort 10212
2. Restart SSH services
If the above command could not resolve the problem, try to generate and deploy new ssh keys with:
cd /opt/zimbra/bin/
./zmsshkeygen
./zmupdateauthkeys
Check the SSH keys :
ssh -vi .ssh/zimbra_identity -o strictHostKeyChecking=no zimbra@hostname.yourdomain.com -p 10212



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jberiksen
Posts: 10
Joined: Mon Sep 08, 2014 7:44 pm

Unable to read logger stats

Post by jberiksen »

Now I get this failure



com.zimbra.common.service.ServiceException: system failure: Unable to read logger stats

ExceptionId:qtp2054798982-120:https://HOST_IP:7071/service/admin/soap/GetLoggerStatsRequest:1411203289152:db400a75897ee98d

Code:service.FAILURE

at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:260)

at com.zimbra.cs.service.admin.GetLoggerStats.execfetch(GetLoggerStats.java:454)

at com.zimbra.cs.service.admin.GetLoggerStats.fetchHostnames(GetLoggerStats.java:228)

at com.zimbra.cs.service.admin.GetLoggerStats.handle(GetLoggerStats.java:158)

at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:564)

at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:427)

at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:265)

at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:303)

at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:213)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)

at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:209)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)

at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:738)

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1651)

at com.zimbra.cs.servlet.RequestStringFilter.doFilter(RequestStringFilter.java:54)

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)

at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:59)

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)

at org.eclipse.jetty.servlets.UserAgentFilter.doFilter(UserAgentFilter.java:83)

at org.eclipse.jetty.servlets.GzipFilter.doFilter(GzipFilter.java:351)

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)

at com.zimbra.cs.servlet.ETagHeaderFilter.doFilter(ETagHeaderFilter.java:47)

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)

at com.zimbra.cs.servlet.ContextPathBasedThreadPoolBalancerFilter.doFilter(ContextPathBasedThreadPoolBalancerFilter.java:124)

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)

at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter(ZimbraQoSFilter.java:116)

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)

at com.zimbra.cs.servlet.ZimbraInvalidLoginFilter.doFilter(ZimbraInvalidLoginFilter.java:117)

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)

at org.eclipse.jetty.servlets.DoSFilter.doFilterChain(DoSFilter.java:457)

at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:326)

at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:299)

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)

at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:549)

at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)

at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:544)

at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:221)

at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1111)

at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:478)

at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:183)

at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1045)

at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)

at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:199)

at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:109)

at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97)

at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle(RewriteHandler.java:309)

at org.eclipse.jetty.server.handler.DebugHandler.handle(DebugHandler.java:81)

at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97)

at org.eclipse.jetty.server.Server.handle(Server.java:462)

at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:279)

at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:232)

at org.eclipse.jetty.io.AbstractConnection$2.run(AbstractConnection.java:534)

at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:607)

at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:536)

at java.lang.Thread.run(Thread.java:745)

Caused by: java.net.ConnectException: Connection refused

at java.net.PlainSocketImpl.socketConnect(Native Method)

at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:345)

at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)

at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)

at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)

at java.net.Socket.connect(Socket.java:589)

at java.net.Socket.connect(Socket.java:538)

at java.net.Socket.<init>(Socket.java:434)

at java.net.Socket.<init>(Socket.java:244)

at com.zimbra.cs.service.admin.GetLoggerStats.execfetch(GetLoggerStats.java:395)

... 53 more
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jberiksen
Posts: 10
Joined: Mon Sep 08, 2014 7:44 pm

Unable to read logger stats

Post by jberiksen »

I have found a part of the problem.



When I restarted rsyslog it seems to be working. But in the dpkg list the rsyslog status was rc.

After I reinstalled rsyslog there is a no problems.
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jorgedlcruz
Zimbra Alumni
Zimbra Alumni
Posts: 2782
Joined: Thu May 22, 2014 4:47 pm

Unable to read logger stats

Post by jorgedlcruz »

Hi Jesper,

Are you using Ubuntu 14.04 LTS, with the default repositories, right? Glad for you that is working perfect now :) Thank you for share the answer.
Jorge de la Cruz https://jorgedelacruz.es
Systems Engineer at Veeam Software https://www.veeam.com/
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jberiksen
Posts: 10
Joined: Mon Sep 08, 2014 7:44 pm

Unable to read logger stats

Post by jberiksen »

Yes I do.
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CrypTom
Posts: 34
Joined: Fri Sep 12, 2014 10:15 pm

Unable to read logger stats

Post by CrypTom »

Thanks for the hint, restarting rsyslog fixed the problem of missing stats diagrams in the server statistics section for me, too (Ubuntu 12.04.5 LTS, Zimbra 8.5.0 GA 3042). (Although I didn't get error messages like "Unable to read logger stats" as you did...)
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