554 error Recipient address rejected: Access denied

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fferraro87
Posts: 35
Joined: Thu Apr 28, 2016 8:58 am

554 error Recipient address rejected: Access denied

Postby fferraro87 » Fri Oct 13, 2017 10:53 am

Hi,

i've some problem.
One domain on my zimbra mail server cannot receive email only from another domain, i've this log from zmmsgtrace :


Code: Select all

Message ID '[reject:NOQUEUE:mail]'
john@ment.com -->
   frank@legolasspa.com
  Recipient frank@legolasspa.com
  Oct 13 10:49:17 - mail.ment.com (85.44.32.228) status reject
    554 5.7.1 <frank@legolasspa.com>: Recipient address rejected: Access denied



So from this, i've think that the error was that frank@legolasspa.com (that's a user on my mail server) has some problem.
I've check and this email address is real and the syntax is right. i've also whitelisted ment.com but i've still this problem.
what can i check now?
Thanks


phoenix
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Re: 554 error Recipient address rejected: Access denied

Postby phoenix » Fri Oct 13, 2017 11:01 am

Is this an email from the outside world? Have you looked in the log files to see if there's any more detail? Is this the only account on that domain that has the problem? Does this domain have valid A & MX records?
Regards

Bill

Rspamd: A high performance spamassassin replacement

If you'd like to see this implement in a future version of ZCS then please vote on Bugzilla entries 97706 & 108168
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fferraro87
Posts: 35
Joined: Thu Apr 28, 2016 8:58 am

Re: 554 error Recipient address rejected: Access denied

Postby fferraro87 » Fri Oct 13, 2017 11:14 am

phoenix wrote:Is this an email from the outside world? Have you looked in the log files to see if there's any more detail? Is this the only account on that domain that has the problem? Does this domain have valid A & MX records?


yes it's an email from outside world.
on maillog i've found only this :

Code: Select all

Oct 13 12:40:34 mail postfix/smtps/smtpd[9921]: NOQUEUE: reject: RCPT from mail.ment.com[85.44.32.228]: 554 5.7.1 <frank@legolasspa.com>: Recipient address rejected: Access denied; from=<john@ment.com> to=<frank@legolasspa.com> proto=ESMTP helo=<mail.ment.com>


i've this zimbraMTARestriction :

Code: Select all

zimbraMtaRestriction: reject_non_fqdn_sender
zimbraMtaRestriction: reject_invalid_helo_hostname
zimbraMtaRestriction: reject_rbl_client zen.spamhaus.org
zimbraMtaRestriction: reject_rbl_client b.barracudacentral.org
zimbraMtaRestriction: reject_rbl_client bl.spameatingmonkey.net
zimbraMtaRestriction: reject_rbl_client psbl.surriel.com
zimbraMtaRestriction: reject_rbl_client dnsbl.dronebl.org
zimbraMtaRestriction: reject_rhsbl_client dbl.spamhaus.org
zimbraMtaRestriction: reject_rhsbl_client multi.surbl.org
zimbraMtaRestriction: reject_rhsbl_reverse_client dbl.spamhaus.org
zimbraMtaRestriction: reject_rhsbl_sender dbl.spamhaus.org
zimbraMtaRestriction: reject_rhsbl_sender multi.surbl.org
zimbraMtaRestriction: reject_rhsbl_sender rhsbl.sorbs.net


every account of domain legolasspa.com (that's domain inside my server) can't receive from many account from ment.com

i've check already ( http://multirbl.valli.org/lookup/85.44.32.228.html ) if ment.com's IP was on many blacklist but seems clean.
Also DNS records A and MX is ok

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