Can't change a user's password...

izrunas · Post by **izrunas** » Thu May 02, 2013 11:18 am

When trying to save a new password (which does meet complexity requirements), I get this error message and the change does not save:

Failed to save the changes to the account.

Message: system failure: unable to modify attrs: LDAP error: - unable to modify attributes: zimbraPasswordHistory: value #0 provided more than once Error code: service.FAILURE Method: [unknown] Details:soap:Receiver
I am running:
VMware Zimbra Version:

8.0.3_GA_5664.FOSS

bdial · Post by **bdial** » Thu May 02, 2013 12:36 pm

it sounds like it's a password that the account has used before

DaveAtGCMC · Post by **DaveAtGCMC** » Thu May 09, 2013 11:02 am

How I Fixed This:

Edit the users account password preference:

Replace empty field "# of punctuation characters" with a "0"

Change the number of PW history from 3 to 5

Save
Attempt to change PW: success.
It seems that perhaps something in the LDAP record needs to be

rewritten to clean it up ?? Anyway it fixed this problem for me.

Zimbra 8.0 single domain installation on Ubuntu 10.01

-D

izrunas · Post by **izrunas** » Mon Jun 03, 2013 4:43 am

[quote user="bdial"]it sounds like it's a password that the account has used before[/QUOTE]
This is what I assumed as well--but we were certain to use new and unique passwords when trying to change the user's password.

izrunas · Post by **izrunas** » Mon Jun 03, 2013 4:47 am

[quote user="DaveAtGCMC"]How I Fixed This:

Edit the users account password preference:

Replace empty field "# of punctuation characters" with a "0"

Change the number of PW history from 3 to 5

Save
Attempt to change PW: success.

[/QUOTE]
My field was not blank--already had a zero in it. Alas, it still does not work as of this writing.
[quote user="DaveAtGCMC"]It seems that perhaps something in the LDAP record needs to be

rewritten to clean it up ?? Anyway it fixed this problem for me.

Zimbra 8.0 single domain installation on Ubuntu 10.01

-D[/QUOTE]
This is actually an issue. It would seem that my strange issues (this password one and others) are all related to LDAP--and they all started after migrating from Zimbra 7 to 8 and from RHEL5_64 to RHEL6_64. One of our programmers submitted a bug report, but there has been no response that I know of.