No response from Zimbra Sales / Support via phone or Email
No response from Zimbra Sales / Support via phone or Email
Good Day, I am turning to the forums to see if anyone can assist. We have tried to contact Zimbra sales to look at pricing to increase our license. We also need to upgrade our license to correct an archiving issue. I am getting a little concerned that I have not heard back from anyone in over 2 business days? Can anyone offer some insight as to what could be the issue?
No response from Zimbra Sales / Support via phone or Email
We've been trying for about 10 days to get a quote on renewing our license and haven't been able to get a response back. We're making contingency plans to let it lapse to the opensource version and start migrating users to google apps/gmail.
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- Zimbra Alumni
- Posts: 18
- Joined: Fri Sep 12, 2014 10:02 pm
No response from Zimbra Sales / Support via phone or Email
How are you contacting sales/licensing? Are you sending a request to an email address?
No response from Zimbra Sales / Support via phone or Email
I left 2 messages on their voice mail and also sent an email via the support portal form.
[quote user="Matt Rhoades"]How are you contacting sales/licensing? Are you sending a request to an email address?[/QUOTE]
[quote user="Matt Rhoades"]How are you contacting sales/licensing? Are you sending a request to an email address?[/QUOTE]
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- Posts: 21
- Joined: Sat Sep 13, 2014 3:04 am
No response from Zimbra Sales / Support via phone or Email
Matt,
Something needs to be done. There are too many threads with users posting about problems contacting sales. As you undoubtedly know, if a potential customer cannot contact sales, they become someone else's customer.
Something needs to be done. There are too many threads with users posting about problems contacting sales. As you undoubtedly know, if a potential customer cannot contact sales, they become someone else's customer.
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- Zimbra Alumni
- Posts: 18
- Joined: Fri Sep 12, 2014 10:02 pm
No response from Zimbra Sales / Support via phone or Email
Agreed.
I don't work in Sales or Support. But, I have forwarded this thread on to the sales team. They are working on the issue.
I don't work in Sales or Support. But, I have forwarded this thread on to the sales team. They are working on the issue.
No response from Zimbra Sales / Support via phone or Email
I am happy to report that I was contacted yesterday by support and then by sales. My issues has been resolved. Thank you to all who put out the word for me.
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- Advanced member
- Posts: 157
- Joined: Sat Sep 13, 2014 2:59 am
No response from Zimbra Sales / Support via phone or Email
Happy to Know that your issue is resolved.
Cheers,
Raun
Always there for help
Cheers,
Raun
Always there for help