Service Status Failures on Admin GUI

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box5412
Posts: 3
Joined: Sat Sep 13, 2014 3:51 am

Service Status Failures on Admin GUI

Postby box5412 » Tue May 13, 2014 11:35 am

Howdy!
I know this has been covered a million and one times already but nothing in any of the threads helps my situation. All of the services are actually running fine, but it seems the logger is not passing that information over to zmsoap and the API so the GUI is giving out failures for all services. It also means anything under the "Monitor" section just returns "Message: system failure: Unable to read logger stats Error code: service.FAILURE Method: [unknown] Details:soap:Receiver."
As should be in my profile the version I am running is Release 8.0.7_GA_6021.RHEL6_64_20140408123911 RHEL6_64 FOSS edition, I have tried upgrading to the same version again in hopes that it corrects any misconfiguration but that has been of no avail. I am running CentOS 6.5, the latest version at this point in time. In some of my snippets I have obfuscated my IP address and hostnames, it will be clear if it is returning correct values.
What I know:


  • DNS is working correctly.
    [root@mail ~]# hostname

    mail.mydomain.tld

    [root@mail ~]# cat /etc/hosts|grep mail

    111.222.333.444 mail.mydomain.tld mail

    [root@mail ~]# dig mydomain.tld mx
    ; <<>> DiG 9.8.2rc1-RedHat-9.8.2-0.23.rc1.el6_5.1 <<>> mydomain.tld mx

    ;; global options: +cmd

    ;; Got answer:

    ;; ->>HEADER<
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0
    ;; QUESTION SECTION:

    ;mydomain.tld. IN MX
    ;; ANSWER SECTION:

    mydomain.tld. 21599 IN MX 0 mail.mydomain.tld.
    ;; Query time: 158 msec

    ;; SERVER: 222.111.444.333#53(222.111.444.333)

    ;; WHEN: Tue May 13 17:08:02 2014

    ;; MSG SIZE rcvd: 47



  • zimbraLogHostname is set correctly.
    [root@mail ~]# sudo -u zimbra /opt/zimbra/bin/zmprov -l gcf zimbraLogHostname

    zimbraLogHostname: mail.mydomain.tld

  • Permissions are fine, the permissions script was run.
  • SSH keys and authentication is fine, tested.
  • Firewall is disabled while testing this, selinux is off.
  • The /opt/zimbra/zmstat/ has the correct owners.
    [root@mail ~]# ls -l /opt/zimbra/zmstat/

    total 20708

    -rw-r-----. 1 zimbra zimbra 14289734 May 13 17:11 allprocs.csv

    -rw-r-----. 1 zimbra zimbra 370582 May 13 17:11 cpu.csv

    -rw-r-----. 1 zimbra zimbra 5716 May 13 17:10 df.csv

    -rw-r-----. 1 zimbra zimbra 57166 May 13 17:11 fd.csv

    -rw-r-----. 1 zimbra zimbra 87287 May 13 17:11 io.csv

    -rw-r-----. 1 zimbra zimbra 162783 May 13 17:11 io-x.csv

    -rw-r-----. 1 zimbra zimbra 180307 May 13 17:11 ldap.csv

    -rw-r-----. 1 zimbra zimbra 327813 May 13 17:11 mailboxd.csv

    -rw-r-----. 1 zimbra zimbra 47882 May 13 17:11 mtaqueue.csv

    -rw-r-----. 1 zimbra zimbra 1574884 May 13 17:11 mysql.csv

    drwxr-x---. 2 zimbra zimbra 4096 May 13 16:47 pid

    -rw-r-----. 1 zimbra zimbra 740061 May 13 17:11 proc.csv

    -rw-r-----. 1 zimbra zimbra 13088 May 13 17:10 soap.csv

    -rw-r-----. 1 zimbra zimbra 52400 May 13 17:11 threads.csv

    -rw-r-----. 1 zimbra zimbra 689275 May 13 17:11 vm.csv

    -rw-r-----. 1 zimbra zimbra 2515755 May 13 17:11 zmstat.out

  • Cron should be working.
    I had checked cronie was installed and made sure crontab was returning everything properly
  • rsyslogd tweaks were made as per the wiki.
  • The logger database has been re-initialised with the /opt/zimbra/libexec/zmloggerinit script.


None of those have been of any avail.
[root@mail ~]# sudo -u zimbra /opt/zimbra/bin/zmsoap -z GetServiceStatusRequest





0

0

0

0

0

0

0

0

0

0



[root@mail ~]# service zimbra status

Host mail.mydomain.tld

antispam Running

antivirus Running

ldap Running

logger Running

mailbox Running

mta Running

opendkim Running

snmp Running

spell Running

stats Running

zmconfigd Running



Does anyone have any ideas on what I should try next? :-)
- Regards


box5412
Posts: 3
Joined: Sat Sep 13, 2014 3:51 am

Service Status Failures on Admin GUI

Postby box5412 » Fri May 30, 2014 11:45 am

I understand people contribute here on a voluntary basis and help out of their own good will. Does anyone have any ideas here? :-)
6131auanton
Posts: 23
Joined: Fri Sep 12, 2014 10:30 pm

Service Status Failures on Admin GUI

Postby 6131auanton » Sat May 31, 2014 8:29 am

just to contribute my cent:
on zimbra os 8.07 ( ubuntu 12.04 ) i experienced that "/etc/init.d/sysklogd restart" helped a lot against "data is stale" and services shown with the red cross. usually it took a couple of minutes to put things right.
anton
box5412
Posts: 3
Joined: Sat Sep 13, 2014 3:51 am

Service Status Failures on Admin GUI

Postby box5412 » Sat May 31, 2014 9:01 am

[quote user="6131auanton"]just to contribute my cent:
on zimbra os 8.07 ( ubuntu 12.04 ) i experienced that "/etc/init.d/sysklogd restart" helped a lot against "data is stale" and services shown with the red cross. usually it took a couple of minutes to put things right.
anton[/QUOTE]
Thank you, I am using rsyslog and have checked it to make sure it's running and working.

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