I'm running Zimbra 5.0.0_RC1_1538.DEBIAN4.0 and have a problem with one account (mine!) where the unread count on Inbox is persistently 1 greater than the actual count. "Mark all as read" leaves the unread count at 1.
This is not an Ajax problem -- Squirrelmail running over the same imap service reports the same count.
Any suggestions gratefully received.
Ross
Inbox unread count wrong
Inbox unread count wrong
You shouldn't be running the RC1 version, upgrade to a current GA release (currently 5.0.7).
Inbox unread count wrong
OK, so now that there's a Debian 5.0 AMD64 release, I've upgraded to that -- the package is zcs-6.0.1_GA_1816.DEBIAN5_64.20090911184141.tgz
My Inbox unread message count is still greater by 1 than the true count.
Emptying Trash [ see K-State Zimbra tips and tricks ] didn't fix it.
Connecting through imap with Thunderbird and compacting Inbox didn't fix it.
Any other suggestions?
My Inbox unread message count is still greater by 1 than the true count.
Emptying Trash [ see K-State Zimbra tips and tricks ] didn't fix it.
Connecting through imap with Thunderbird and compacting Inbox didn't fix it.
Any other suggestions?
Inbox unread count wrong
Re-index the mailbox from the Admin GUI.
Inbox unread count wrong
Thanks for the suggestion. Tried reindexing - didn't fix it.
Inbox unread count wrong
Can you try expunging the account ?
Inbox unread count wrong
[quote user="uxbod"]Can you try expunging the account ?[/QUOTE]
No, it's mine!
I have considered creating a temporary account, copying the 0.9GB of mail to it with imapsync, expunging and recreating the affected account, and imapsyncing the mail bac. I'm looking for a less indirect solution if anybody has one.
Ideal would be something like:
zmmailbox . . . setUnreadcount=0
but I can't find any such command.
No, it's mine!
I have considered creating a temporary account, copying the 0.9GB of mail to it with imapsync, expunging and recreating the affected account, and imapsyncing the mail bac. I'm looking for a less indirect solution if anybody has one.
Ideal would be something like:
zmmailbox . . . setUnreadcount=0
but I can't find any such command.
Inbox unread count wrong
[quote user="drb"]No, it's mine![/QUOTE]Expunge means to remove messages marked as deleted (from an IMAP account) it's also known as 'compact' the folder(s).
Inbox unread count wrong
[quote user="10330phoenix"]Expunge means to remove messages marked as deleted (from an IMAP account) it's also known as 'compact' the folder(s).[/QUOTE]
Oh, sorry -- yes I've tried that (compact with Thunderbird as others have described). Didn't fix it.
Oh, sorry -- yes I've tried that (compact with Thunderbird as others have described). Didn't fix it.
Inbox unread count wrong
Do you have any sub-folders of the Inbox or are they all in the single folder ?