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Inbox unread count wrong
Posted: Sat Jul 12, 2008 6:51 pm
by drb
I'm running Zimbra 5.0.0_RC1_1538.DEBIAN4.0 and have a problem with one account (mine!) where the unread count on Inbox is persistently 1 greater than the actual count. "Mark all as read" leaves the unread count at 1.
This is not an Ajax problem -- Squirrelmail running over the same imap service reports the same count.
Any suggestions gratefully received.
Ross
Inbox unread count wrong
Posted: Sun Jul 13, 2008 12:22 am
by phoenix
You shouldn't be running the RC1 version, upgrade to a current GA release (currently 5.0.7).
Inbox unread count wrong
Posted: Fri Oct 09, 2009 9:01 pm
by drb
OK, so now that there's a Debian 5.0 AMD64 release, I've upgraded to that -- the package is zcs-6.0.1_GA_1816.DEBIAN5_64.20090911184141.tgz
My Inbox unread message count is still greater by 1 than the true count.
Emptying Trash [ see K-State Zimbra tips and tricks ] didn't fix it.
Connecting through imap with Thunderbird and compacting Inbox didn't fix it.
Any other suggestions?
Inbox unread count wrong
Posted: Sat Oct 10, 2009 2:22 am
by uxbod
Re-index the mailbox from the Admin GUI.
Inbox unread count wrong
Posted: Sat Oct 10, 2009 4:02 am
by drb
Thanks for the suggestion. Tried reindexing - didn't fix it.
Inbox unread count wrong
Posted: Sat Oct 10, 2009 4:18 am
by uxbod
Can you try expunging the account ?
Inbox unread count wrong
Posted: Sat Oct 10, 2009 1:16 pm
by drb
[quote user="uxbod"]Can you try expunging the account ?[/QUOTE]
No, it's mine!
I have considered creating a temporary account, copying the 0.9GB of mail to it with imapsync, expunging and recreating the affected account, and imapsyncing the mail bac. I'm looking for a less indirect solution if anybody has one.
Ideal would be something like:
zmmailbox . . . setUnreadcount=0
but I can't find any such command.
Inbox unread count wrong
Posted: Sat Oct 10, 2009 1:24 pm
by phoenix
[quote user="drb"]No, it's mine![/QUOTE]Expunge means to remove messages marked as deleted (from an IMAP account) it's also known as 'compact' the folder(s).
Inbox unread count wrong
Posted: Sat Oct 10, 2009 2:07 pm
by drb
[quote user="10330phoenix"]Expunge means to remove messages marked as deleted (from an IMAP account) it's also known as 'compact' the folder(s).[/QUOTE]
Oh, sorry -- yes I've tried that (compact with Thunderbird as others have described). Didn't fix it.
Inbox unread count wrong
Posted: Sun Oct 11, 2009 4:40 am
by uxbod
Do you have any sub-folders of the Inbox or are they all in the single folder ?