unexpected slapd shutdown

maumar · Post by **maumar** » Tue May 10, 2011 6:11 am

This is

Release 7.1.0_GA_3140.RHEL5_20110329150824 CentOS5 FOSS edition.

It was zimbra 5 upgraded to 6 and then to 7, running smoothly by 2 years, without ever a single issue.
This morning at 9:45 o'clock it decided to do karakiri, sadly;

May 10 09:45:49 zimbra slapd[4396]: daemon: shutdown requested and initiated.

May 10 09:45:57 zimbra slapd[4396]: slapd shutdown: waiting for 0 operations/tasks to finish

May 10 09:45:59 zimbra slapd[4396]: slapd stopped.

May 10 09:46:07 zimbra postfix/smtpd[1437]: connect from localhost.localdomain[127.0.0.1]

May 10 09:46:07 zimbra postfix/proxymap[30845]: error: dict_ldap_connect: Unable to set STARTTLS: -1: Can't contact LDAP server

nothing more, nothing less.

The Geotrust ssl cert was installed one week ago, without any issue.

IMHO i need a more verbose logging level to do a diagnose.

Which is the right level of log to diagnose this kind of problem?

Is 256 like wiki suggest

http://wiki.zimbra.com/index.php?title= ... pd_Logging>

the proper value?

What do you suggest to set?

resol · Post by **resol** » Wed May 25, 2011 3:13 pm

Hi maumar,
I have exactly the same problem, happened now already 3 times during the last month. Have you found out what might be the problem here already?
After I stop and start the services everything is fine again until this happens again.
I have the latest zimbra version running on ubuntu LTS.
Thanks a lot!

Stephan

maumar · Post by **maumar** » Thu May 26, 2011 2:48 am

No, i have not solved.

I have to increase ldap logging verbosity, but until now I was too busy.

With default verbosity there is no chance to diagnose anything useful

resol · Post by **resol** » Fri May 27, 2011 2:40 am

Anyway thanks for your reply!
For me it maybe seems like sldapd got the message from somebody to shutdown, so if it didn't crash will there still be something to see if you increase the loglevel?
Please keep me updated if you find out something.
Thanks a lot,

Stephan

1048cvidal · Post by **1048cvidal** » Sun Jul 17, 2011 6:50 am

[quote user="maumar"]

May 10 09:45:49 zimbra slapd[4396]: daemon: shutdown requested and initiated.

May 10 09:45:57 zimbra slapd[4396]: slapd shutdown: waiting for 0 operations/tasks to finish

May 10 09:45:59 zimbra slapd[4396]: slapd stopped.

May 10 09:46:07 zimbra postfix/smtpd[1437]: connect from localhost.localdomain[127.0.0.1]

May 10 09:46:07 zimbra postfix/proxymap[30845]: error: dict_ldap_connect: Unable to set STARTTLS: -1: Can't contact LDAP server

[/QUOTE]
The same here, version 7.1.1, happened yesterday at 19:26 after more than a month of flawless uptime.

phoenix · Post by **phoenix** » Sun Jul 17, 2011 7:15 am

[quote user="1048cvidal"]The same here, version 7.1.1, happened yesterday at 19:26 after more than a month of flawless uptime.[/QUOTE]Have you checked if you're certificates have expired? You could also check some of the solutions in these threads: site:zimbra.com +"dict_ldap_connect: Unable to set STARTTLS" - Yahoo! Search Results

nedm · Post by **nedm** » Thu Sep 15, 2011 12:18 pm

We're on 7.1.2_GA_3268/Ubuntu 10.04.3 and I see the same thing in zimbra.log before everything goes haywire. A simple zmcontrol start starts up the affected services and everything runs smoothly, but the random nature and timing of the problem and the inability to see any root cause after combing the logs in /var/log and opt/zimbra/log makes me worried.
Anyone else with any input would be greatly appreciated.

vinzenz · Post by **vinzenz** » Thu Dec 08, 2011 9:12 am

I have exactly the same problem: sldapd just stops and the whole mail system follows soon after.

I had increased log verbosity of ldap to 512, but still all it says is

Dec 8 05:38:05 www slapd[22100]: daemon: shutdown requested and initiated.

Dec 8 05:38:06 www slapd[22100]: slapd shutdown: waiting for 0 operations/tasks to finish

Dec 8 05:38:07 www slapd[22100]: slapd stopped.

I have no idea who initiated the shutdown and it seem to be unpredictable.

Is this issue being investigated? I'd be happy to help if I can.

sinmrki · Post by **sinmrki** » Mon Dec 26, 2011 3:14 pm

The same problem here, have anyone some solution or idea please? thank you.

fseaton · Post by **fseaton** » Wed Mar 21, 2012 9:30 am

Same here, too. Zimbra master ldap server has been running flawlessly since last upgrade (in January to 7.1.3_GA_3346) and at 8 am this morning it just shut itself down:
Mar 21 08:04:09 zcs1 slapd[19983]: daemon: shutdown requested and initiated.

Mar 21 08:04:09 zcs1 slapd[19983]: slapd shutdown: waiting for 0 operations/tasks to finish

Mar 21 08:04:11 zcs1 slapd[19983]: slapd stopped.

Any ideas out there?