sasl authentication failure : cannot connect to saslauthd server : connection refused

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shriram.sampat
Posts: 38
Joined: Tue Nov 25, 2014 1:36 am

sasl authentication failure : cannot connect to saslauthd server : connection refused

Postby shriram.sampat » Thu Apr 02, 2015 3:53 am

Hello Everyone,


My zimbra is running in vsphere esxi 5.5 along with other servers and I had a server crash a few days ago due to a problem in vsphere.


After restart, smtp authentication from clients like thunderbird does not work anymore ! This is the entry in zimbra.log


Apr 2 10:48:39 mailserver postfix/submission/smtpd[23001]: warning: SASL authentication failure: cannot connect to saslauthd server: Connection refused
Apr 2 10:48:39 mailserver postfix/submission/smtpd[23001]: warning: SASL authentication failure: Password verification failed
Apr 2 10:48:39 mailserver postfix/submission/smtpd[23001]: warning: unknown[192.168.2.111]: SASL PLAIN authentication failed: generic failure
Apr 2 10:48:39 mailserver postfix/submission/smtpd[23001]: warning: SASL authentication failure: cannot connect to saslauthd server: Connection refused
Apr 2 10:48:39 mailserver postfix/submission/smtpd[23001]: warning: unknown[192.168.2.111]: SASL LOGIN authentication failed: generic failure


zmcontrol status shows all services running. I cannot find any saslauthd running.


Can anyone help me troubleshoot this problem please ?


Thanks in advance.



Ram



shriram.sampat
Posts: 38
Joined: Tue Nov 25, 2014 1:36 am

sasl authentication failure : cannot connect to saslauthd server : connection refused

Postby shriram.sampat » Thu Apr 02, 2015 3:55 am

Sorry forgot to give version info : Zimbra 8.5.1
shriram.sampat
Posts: 38
Joined: Tue Nov 25, 2014 1:36 am

sasl authentication failure : cannot connect to saslauthd server : connection refused

Postby shriram.sampat » Thu Apr 02, 2015 4:01 am

Hello Everyone,



Some more additional info



Thunderbird settings :



port : 587

connection security : starttls

authentication method : normal password

username : user@company.com



zimbra.log :





Apr 2 10:57:11 mailserver postfix/submission/smtpd[28607]: Anonymous TLS connection established from unknown[192.168.2.111]: TLSv1.2 with cipher ECDHE-RSA-AES128-GCM-SHA256 (128/128 bits)

Apr 2 10:57:11 mailserver postfix/submission/smtpd[28607]: warning: SASL authentication failure: cannot connect to saslauthd server: Connection refused

Apr 2 10:57:11 mailserver postfix/submission/smtpd[28607]: warning: SASL authentication failure: Password verification failed

Apr 2 10:57:11 mailserver postfix/submission/smtpd[28607]: warning: unknown[192.168.2.111]: SASL PLAIN authentication failed: generic failure

Apr 2 10:57:11 mailserver postfix/submission/smtpd[28607]: warning: SASL authentication failure: cannot connect to saslauthd server: Connection refused

Apr 2 10:57:11 mailserver postfix/submission/smtpd[28607]: warning: unknown[192.168.2.111]: SASL LOGIN authentication failed: generic failure



CMD >>> zmprov getServer mailserver.company.de | grep Auth

zimbraAuthTokenNotificationInterval: 60000

zimbraLowestSupportedAuthVersion: 2

zimbraMtaAuthEnabled: TRUE

zimbraMtaAuthHost: mailserver.company.de

zimbraMtaAuthTarget: TRUE

zimbraMtaAuthURL: https://mailserver.company.de:443/service/soap/

zimbraMtaBrokenSaslAuthClients: yes

zimbraMtaSaslAuthEnable: yes

zimbraMtaSmtpSaslAuthEnable: yes

zimbraMtaSmtpdSaslAuthenticatedHeader: no

zimbraMtaTlsAuthOnly: TRUE

zimbraShareNotificationMtaAuthRequired: FALSE



Any pointers greatly appreciated.



Thanks.



Ram
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jorgedlcruz
Zimbra Alumni
Zimbra Alumni
Posts: 2777
Joined: Thu May 22, 2014 4:47 pm

sasl authentication failure : cannot connect to saslauthd server : connection refused

Postby jorgedlcruz » Thu Apr 02, 2015 5:03 am

Can you please share with us a screenshot of how you have configured your SMTP part in Thunderbird?



Best regards
Jorge de la Cruz https://jorgedelacruz.es
Systems Engineer at Veeam Software https://www.veeam.com/
shriram.sampat
Posts: 38
Joined: Tue Nov 25, 2014 1:36 am

sasl authentication failure : cannot connect to saslauthd server : connection refused

Postby shriram.sampat » Thu Apr 02, 2015 5:18 am



Thanks



Ram

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jorgedlcruz
Zimbra Alumni
Zimbra Alumni
Posts: 2777
Joined: Thu May 22, 2014 4:47 pm

sasl authentication failure : cannot connect to saslauthd server : connection refused

Postby jorgedlcruz » Thu Apr 02, 2015 5:26 am

Can you try like root user


/opt/zimbra/libexec/zmfixperms -extended

And then like Zimbra user


zmcontrol restart

And let us know?

Jorge de la Cruz https://jorgedelacruz.es
Systems Engineer at Veeam Software https://www.veeam.com/
shriram.sampat
Posts: 38
Joined: Tue Nov 25, 2014 1:36 am

sasl authentication failure : cannot connect to saslauthd server : connection refused

Postby shriram.sampat » Thu Apr 02, 2015 7:23 am

Thanks a lot Jorge de la Cruz,



This worked :)



Ram
User avatar
jorgedlcruz
Zimbra Alumni
Zimbra Alumni
Posts: 2777
Joined: Thu May 22, 2014 4:47 pm

sasl authentication failure : cannot connect to saslauthd server : connection refused

Postby jorgedlcruz » Thu Apr 02, 2015 7:27 am

Glad to hear Shriram,



Best regards
Jorge de la Cruz https://jorgedelacruz.es
Systems Engineer at Veeam Software https://www.veeam.com/

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