EMPTY_RESPONSE while using chrome browser

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addaganti
Posts: 12
Joined: Wed Sep 24, 2014 6:29 am

EMPTY_RESPONSE while using chrome browser

Postby addaganti » Fri Sep 04, 2015 5:42 am

Hi All,



Users of chrome browser are getting error message as follows when using zimbra web  client. There session times out. The user needs to login and logout again. Whereas users using firefox and IE and able to login and use zimbra webmail client without any issue


Cannot connect to server. method: BatchRequest msg: Cannot connect to server. code: EMPTY_RESPONSE


Any solution to this would be of great help.



User avatar
jorgedlcruz
Zimbra Alumni
Zimbra Alumni
Posts: 2782
Joined: Thu May 22, 2014 4:47 pm

EMPTY_RESPONSE while using chrome browser

Postby jorgedlcruz » Sat Sep 05, 2015 12:01 pm

Hi,

What version of ZCS are you running for?



Best regards
Jorge de la Cruz https://jorgedelacruz.es
Systems Engineer at Veeam Software https://www.veeam.com/
addaganti
Posts: 12
Joined: Wed Sep 24, 2014 6:29 am

EMPTY_RESPONSE while using chrome browser

Postby addaganti » Sun Sep 06, 2015 11:19 pm

Hi,



we are running zcs open source 8.0.7.



Regards,
User avatar
jorgedlcruz
Zimbra Alumni
Zimbra Alumni
Posts: 2782
Joined: Thu May 22, 2014 4:47 pm

EMPTY_RESPONSE while using chrome browser

Postby jorgedlcruz » Mon Sep 07, 2015 5:46 pm

Hi addaganti,

What errors are you facing in the mailbox.log? Let us know.



Best regards
Jorge de la Cruz https://jorgedelacruz.es
Systems Engineer at Veeam Software https://www.veeam.com/
addaganti
Posts: 12
Joined: Wed Sep 24, 2014 6:29 am

EMPTY_RESPONSE while using chrome browser

Postby addaganti » Mon Sep 07, 2015 11:52 pm

Hi Jorge,



Please find the mailbox.log of the user who is facing this problem while using chrome. Iam also using chrome but i am not getting this error message. Once refreshed user is able to access without logging in.



ua=ZimbraWebClient - GC45 (Win)/8.0.7_GA_6021;] soap - SearchRequest elapsed=3

2015-09-07 11:19:16,669 INFO [qtp2040164966-49214:https://192.168.1.4:443/service/soap/NoOpRequest] [name=sreekanth@ccmb.res.in;mid=1840;ip=192.168.1.101;ua

=ZimbraWebClient - GC45 (Win)/8.0.7_GA_6021;] soap - NoOpRequest elapsed=0

2015-09-07 11:24:17,693 INFO [qtp2040164966-49664:https://192.168.1.4:443/service/soap/NoOpRequest] [name=sreekanth@ccmb.res.in;mid=1840;ip=192.168.1.101;ua

=ZimbraWebClient - GC45 (Win)/8.0.7_GA_6021;] soap - NoOpRequest elapsed=0

2015-09-07 11:29:18,689 INFO [qtp2040164966-49823:https://192.168.1.4:443/service/soap/NoOpRequest] [name=sreekanth@ccmb.res.in;mid=1840;ip=192.168.1.101;ua

=ZimbraWebClient - GC45 (Win)/8.0.7_GA_6021;] soap - NoOpRequest elapsed=0

2015-09-07 11:34:19,709 INFO [qtp2040164966-49952:https://192.168.1.4:443/service/soap/NoOpRequest] [name=sreekanth@ccmb.res.in;mid=1840;ip=192.168.1.101;ua

=ZimbraWebClient - GC45 (Win)/8.0.7_GA_6021;] soap - NoOpRequest elapsed=0

2015-09-07 11:39:20,694 INFO [qtp2040164966-50335:https://192.168.1.4:443/service/soap/NoOpRequest] [name=sreekanth@ccmb.res.in;mid=1840;ip=192.168.1.101;ua

=ZimbraWebClient - GC45 (Win)/8.0.7_GA_6021;] soap - NoOpRequest elapsed=1

2015-09-07 11:44:21,851 INFO [qtp2040164966-50614:https://192.168.1.4:443/service/soap/NoOpRequest] [name=sreekanth@ccmb.res.in;mid=1840;ip=192.168.1.101;ua

=ZimbraWebClient - GC45 (Win)/8.0.7_GA_6021;] soap - NoOpRequest elapsed=0

2015-09-07 11:49:22,673 INFO [qtp2040164966-50881:https://192.168.1.4:443/service/soap/NoOpRequest] [name=sreekanth@ccmb.res.in;mid=1840;ip=192.168.1.101;ua

=ZimbraWebClient - GC45 (Win)/8.0.7_GA_6021;] soap - NoOpRequest elapsed=0

2015-09-07 11:54:23,670 INFO [qtp2040164966-51129:https://192.168.1.4:443/service/soap/NoOpRequest] [name=sreekanth@ccmb.res.in;mid=1840;ip=192.168.1.101;ua

=ZimbraWebClient - GC45 (Win)/8.0.7_GA_6021;] soap - NoOpRequest elapsed=0

2015-09-07 11:59:24,691 INFO [qtp2040164966-51376:https://192.168.1.4:443/service/soap/NoOpRequest] [name=sreekanth@ccmb.res.in;mid=1840;ip=192.168.1.101;ua

=ZimbraWebClient - GC45 (Win)/8.0.7_GA_6021;] soap - NoOpRequest elapsed=0

2015-09-07 12:04:25,684 INFO [qtp2040164966-51562:https://192.168.1.4:443/service/soap/NoOpRequest] [name=sreekanth@ccmb.res.in;mid=1840;ip=192.168.1.101;ua

=ZimbraWebClient - GC45 (Win)/8.0.7_GA_6021;] soap - NoOpRequest elapsed=0

2015-09-07 12:09:27,956 INFO [qtp2040164966-51783:https://192.168.1.4:443/service/soap/NoOpRequest] [name=sreekanth@ccmb.res.in;mid=1840;ip=192.168.1.101;ua

=ZimbraWebClient - GC45 (Win)/8.0.7_GA_6021;] soap - NoOpRequest elapsed=1

2015-09-07 12:09:47,186 INFO [qtp2040164966-51795:https://192.168.1.4:443/service/soap/SearchRequest] [name=sreekanth@ccmb.res.in;mid=1840;ip=192.168.1.101;

ua=ZimbraWebClient - GC45 (Win)/8.0.7_GA_6021;] soap - SearchRequest elapsed=136

2015-09-07 12:09:48,248 INFO [qtp2040164966-51790:https://192.168.1.4:443/service/soap/SearchRequest] [name=sreekanth@ccmb.res.in;mid=1840;ip=192.168.1.101;

ua=ZimbraWebClient - GC45 (Win)/8.0.7_GA_6021;] soap - SearchRequest elapsed=48

2015-09-07 12:14:48,664 INFO [qtp2040164966-52065:https://192.168.1.4:443/service/soap/NoOpRequest] [name=sreekanth@ccmb.res.in;mid=1840;ip=192.168.1.101;ua

=ZimbraWebClient - GC45 (Win)/8.0.7_GA_6021;] soap - NoOpRequest elapsed=0

2015-09-07 12:19:49,677 INFO [qtp2040164966-140:https://192.168.1.4:443/service/soap/NoOpRequest] [name=sreekanth@ccmb.res.in;ip=192.168.1.101;] index - Ope

nLuceneIndex impl=NIOFSDirectory,dir=/opt/zimbra/index/0/1840/index/0



Regards,
addaganti
Posts: 12
Joined: Wed Sep 24, 2014 6:29 am

EMPTY_RESPONSE while using chrome browser

Postby addaganti » Mon Sep 07, 2015 11:53 pm

Today's Log



2015-09-08 08:16:44,161 INFO [MailboxPurge] [name=sreekanth@ccmb.res.in;mid=1840;] purge - Purging messages.

2015-09-08 09:35:25,665 INFO [qtp2040164966-20751:http://127.0.0.1:80/service/soap/AuthRequest] [name=sreekanth@ccmb.res.in;oip=192.168.1.101;ua=zclient/8.0

.7_GA_6021;] soap - AuthRequest elapsed=2

2015-09-08 09:35:25,673 INFO [qtp2040164966-20756:http://127.0.0.1:80/service/soap/GetInfoRequest] [name=sreekanth@ccmb.res.in;mid=1840;oip=192.168.1.101;ua

=zclient/8.0.7_GA_6021;] soap - GetInfoRequest elapsed=4

2015-09-08 09:35:25,685 INFO [qtp2040164966-20751:http://127.0.0.1:80/service/soap/GetAvailableLocalesRequest] [name=sreekanth@ccmb.res.in;mid=1840;ip=127.0

.0.1;ua=ZCS/8.0.7_GA_6037;] soap - GetAvailableLocalesRequest elapsed=4

2015-09-08 09:35:25,708 INFO [qtp2040164966-20756:http://127.0.0.1:80/service/soap/AuthRequest] [name=sreekanth@ccmb.res.in;oip=192.168.1.101;ua=zclient/8.0

.7_GA_6021;] soap - AuthRequest elapsed=1

2015-09-08 09:35:25,713 INFO [qtp2040164966-20751:http://127.0.0.1:80/service/soap/GetFolderRequest] [name=sreekanth@ccmb.res.in;mid=1840;oip=192.168.1.101;

ua=zclient/8.0.7_GA_6021;] soap - GetFolderRequest elapsed=0

2015-09-08 09:35:25,717 INFO [qtp2040164966-20756:http://127.0.0.1:80/service/soap/BatchRequest] [name=sreekanth@ccmb.res.in;mid=1840;oip=192.168.1.101;ua=Z

CS/8.0.7_GA_6037;] soap - BatchRequest

2015-09-08 09:35:25,723 INFO [qtp2040164966-20756:http://127.0.0.1:80/service/soap/BatchRequest] [name=sreekanth@ccmb.res.in;mid=1840;oip=192.168.1.101;ua=Z

CS/8.0.7_GA_6037;] soap - (batch) GetInfoRequest elapsed=6

2015-09-08 09:35:25,780 INFO [qtp2040164966-20756:http://127.0.0.1:80/service/soap/BatchRequest] [name=sreekanth@ccmb.res.in;mid=1840;oip=192.168.1.101;ua=Z

CS/8.0.7_GA_6037;] soap - (batch) SearchRequest elapsed=57

2015-09-08 09:35:26,033 INFO [qtp2040164966-20756:https://192.168.1.4:443/service/soap/BatchRequest] [name=sreekanth@ccmb.res.in;mid=1840;ip=192.168.1.101;u

a=ZimbraWebClient - GC45 (Win)/8.0.7_GA_6021;] soap - BatchRequest

2015-09-08 09:35:26,036 INFO [qtp2040164966-20760:https://192.168.1.4:443/service/soap/BatchRequest] [name=sreekanth@ccmb.res.in;mid=1840;ip=192.168.1.101;u

a=ZimbraWebClient - GC45 (Win)/8.0.7_GA_6021;] soap - BatchRequest

2015-09-08 09:35:26,036 INFO [qtp2040164966-20756:https://192.168.1.4:443/service/soap/BatchRequest] [name=sreekanth@ccmb.res.in;mid=1840;ip=192.168.1.101;u

a=ZimbraWebClient - GC45 (Win)/8.0.7_GA_6021;] soap - (batch) DiscoverRightsRequest elapsed=3

2015-09-08 09:35:26,038 INFO [qtp2040164966-20760:https://192.168.1.4:443/service/soap/BatchRequest] [name=sreekanth@ccmb.res.in;mid=1840;ip=192.168.1.101;u

a=ZimbraWebClient - GC45 (Win)/8.0.7_GA_6021;] soap - (batch) GetMailboxMetadataRequest elapsed=2

2015-09-08 09:35:31,951 INFO [qtp2040164966-20759:https://192.168.1.4:443/service/soap/GetMiniCalRequest] [name=sreekanth@ccmb.res.in;mid=1840;ip=192.168.1.

101;ua=ZimbraWebClient - GC45 (Win)/8.0.7_GA_6021;] soap - GetMiniCalRequest elapsed=0

2015-09-08 09:35:36,929 INFO [qtp2040164966-20759:https://192.168.1.4:443/service/soap/SearchRequest] [name=sreekanth@ccmb.res.in;mid=1840;ip=192.168.1.101;

ua=ZimbraWebClient - GC45 (Win)/8.0.7_GA_6021;] soap - SearchRequest elapsed=1

2015-09-08 09:35:36,954 INFO [qtp2040164966-20751:https://192.168.1.4:443/service/soap/SearchRequest] [name=sreekanth@ccmb.res.in;mid=1840;ip=192.168.1.101;

ua=ZimbraWebClient - GC45 (Win)/8.0.7_GA_6021;] soap - SearchRequest elapsed=2

2015-09-08 09:40:37,980 INFO [qtp2040164966-20857:https://192.168.1.4:443/service/soap/NoOpRequest] [name=sreekanth@ccmb.res.in;mid=1840;ip=192.168.1.101;ua

=ZimbraWebClient - GC45 (Win)/8.0.7_GA_6021;] soap - NoOpRequest elapsed=0

2015-09-08 09:45:38,958 INFO [qtp2040164966-20959:https://192.168.1.4:443/service/soap/NoOpRequest] [name=sreekanth@ccmb.res.in;mid=1840;ip=192.168.1.101;ua

=ZimbraWebClient - GC45 (Win)/8.0.7_GA_6021;] soap - NoOpRequest elapsed=0

2015-09-08 09:50:39,977 INFO [qtp2040164966-21070:https://192.168.1.4:443/service/soap/NoOpRequest] [name=sreekanth@ccmb.res.in;mid=1840;ip=192.168.1.101;ua

=ZimbraWebClient - GC45 (Win)/8.0.7_GA_6021;] soap - NoOpRequest elapsed=0

2015-09-08 09:55:40,974 INFO [qtp2040164966-21165:https://192.168.1.4:443/service/soap/NoOpRequest] [name=sreekanth@ccmb.res.in;mid=1840;ip=192.168.1.101;ua

=ZimbraWebClient - GC45 (Win)/8.0.7_GA_6021;] soap - NoOpRequest elapsed=1

2015-09-08 09:59:59,305 INFO [qtp2040164966-21255:https://192.168.1.4:443/service/soap/SearchRequest] [name=sreekanth@ccmb.res.in;mid=1840;ip=192.168.1.101;

ua=ZimbraWebClient - GC45 (Win)/8.0.7_GA_6021;] soap - SearchRequest elapsed=151
addaganti
Posts: 12
Joined: Wed Sep 24, 2014 6:29 am

EMPTY_RESPONSE while using chrome browser

Postby addaganti » Tue Sep 08, 2015 12:11 am

Hi Jorge,



I too got this error today just now.



Cannot connect to server.

method: SearchRequest

msg: Cannot connect to server.

code: EMPTY_RESPONSE





mailbox.log

----------------------------------------------------------------

1;ua=Zimbra Desktop/7.2.5_12038_Windows;] soap - CreateWaitSetRequest elapsed=0

2015-09-08 10:16:25,920 INFO [qtp2040164966-21663:https://192.168.1.4:443/service/soap/CreateWaitSetRequest] [name=padma@ccmb.res.in;mid=655;ip=192.168.1.10

1;ua=Zimbra Desktop/7.2.5_12038_Windows;] soap - CreateWaitSetRequest elapsed=0

2015-09-08 10:17:30,918 INFO [qtp2040164966-21808:https://192.168.1.4:443/service/soap/CreateWaitSetRequest] [name=padma@ccmb.res.in;mid=655;ip=192.168.1.10

1;ua=Zimbra Desktop/7.2.5_12038_Windows;] soap - CreateWaitSetRequest elapsed=0

2015-09-08 10:18:35,917 INFO [qtp2040164966-21878:https://192.168.1.4:443/service/soap/CreateWaitSetRequest] [name=padma@ccmb.res.in;mid=655;ip=192.168.1.10

1;ua=Zimbra Desktop/7.2.5_12038_Windows;] soap - CreateWaitSetRequest elapsed=0

2015-09-08 10:19:20,917 INFO [qtp2040164966-21877:https://192.168.1.4:443/service/soap/SyncRequest] [name=padma@ccmb.res.in;mid=655;ip=192.168.1.101;ua=Zimb

ra Desktop/7.2.5_12038_Windows;] soap - SyncRequest elapsed=0

2015-09-08 10:19:20,931 INFO [qtp2040164966-21879:https://192.168.1.4:443/service/soap/SyncRequest] [name=padma@ccmb.res.in;mid=655;ip=192.168.1.101;ua=Zimb

ra Desktop/7.2.5_12038_Windows;] soap - SyncRequest elapsed=1

2015-09-08 10:19:40,921 INFO [qtp2040164966-21969:https://192.168.1.4:443/service/soap/CreateWaitSetRequest] [name=padma@ccmb.res.in;mid=655;ip=192.168.1.10

1;ua=Zimbra Desktop/7.2.5_12038_Windows;] soap - CreateWaitSetRequest elapsed=1

2015-09-08 10:20:45,916 INFO [qtp2040164966-22010:https://192.168.1.4:443/service/soap/CreateWaitSetRequest] [name=padma@ccmb.res.in;mid=655;ip=192.168.1.10

1;ua=Zimbra Desktop/7.2.5_12038_Windows;] soap - CreateWaitSetRequest elapsed=1

2015-09-08 10:21:50,915 INFO [qtp2040164966-22070:https://192.168.1.4:443/service/soap/CreateWaitSetRequest] [name=padma@ccmb.res.in;mid=655;ip=192.168.1.10

1;ua=Zimbra Desktop/7.2.5_12038_Windows;] soap - CreateWaitSetRequest elapsed=0

2015-09-08 10:22:55,914 INFO [qtp2040164966-21970:https://192.168.1.4:443/service/soap/CreateWaitSetRequest] [name=padma@ccmb.res.in;mid=655;ip=192.168.1.10

1;ua=Zimbra Desktop/7.2.5_12038_Windows;] soap - CreateWaitSetRequest elapsed=0

2015-09-08 10:24:00,913 INFO [qtp2040164966-22155:https://192.168.1.4:443/service/soap/CreateWaitSetRequest] [name=padma@ccmb.res.in;mid=655;ip=192.168.1.10

1;ua=Zimbra Desktop/7.2.5_12038_Windows;] soap - CreateWaitSetRequest elapsed=0

2015-09-08 10:25:05,913 INFO [qtp2040164966-22143:https://192.168.1.4:443/service/soap/CreateWaitSetRequest] [name=padma@ccmb.res.in;mid=655;ip=192.168.1.10

1;ua=Zimbra Desktop/7.2.5_12038_Windows;] soap - CreateWaitSetRequest elapsed=1

2015-09-08 10:26:10,914 INFO [qtp2040164966-22259:https://192.168.1.4:443/service/soap/CreateWaitSetRequest] [name=padma@ccmb.res.in;mid=655;ip=192.168.1.10

1;ua=Zimbra Desktop/7.2.5_12038_Windows;] soap - CreateWaitSetRequest elapsed=1

2015-09-08 10:27:15,912 INFO [qtp2040164966-22300:https://192.168.1.4:443/service/soap/CreateWaitSetRequest] [name=padma@ccmb.res.in;mid=655;ip=192.168.1.10

1;ua=Zimbra Desktop/7.2.5_12038_Windows;] soap - CreateWaitSetRequest elapsed=0

2015-09-08 10:28:20,910 INFO [qtp2040164966-22304:https://192.168.1.4:443/service/soap/CreateWaitSetRequest] [name=padma@ccmb.res.in;mid=655;ip=192.168.1.10

1;ua=Zimbra Desktop/7.2.5_12038_Windows;] soap - CreateWaitSetRequest elapsed=0

2015-09-08 10:29:30,910 INFO [qtp2040164966-22426:https://192.168.1.4:443/service/soap/CreateWaitSetRequest] [name=padma@ccmb.res.in;mid=655;ip=192.168.1.10

1;ua=Zimbra Desktop/7.2.5_12038_Windows;] soap - CreateWaitSetRequest elapsed=0

2015-09-08 10:30:35,959 INFO [qtp2040164966-22464:https://192.168.1.4:443/service/soap/CreateWaitSetRequest] [name=padma@ccmb.res.in;mid=655;ip=192.168.1.10

1;ua=Zimbra Desktop/7.2.5_12038_Windows;] soap - CreateWaitSetRequest elapsed=1

2015-09-08 10:31:40,958 INFO [qtp2040164966-22550:https://192.168.1.4:443/service/soap/CreateWaitSetRequest] [name=padma@ccmb.res.in;mid=655;ip=192.168.1.10

1;ua=Zimbra Desktop/7.2.5_12038_Windows;] soap - CreateWaitSetRequest elapsed=1

2015-09-08 10:32:45,957 INFO [qtp2040164966-22537:https://192.168.1.4:443/service/soap/CreateWaitSetRequest] [name=padma@ccmb.res.in;mid=655;ip=192.168.1.10

1;ua=Zimbra Desktop/7.2.5_12038_Windows;] soap - CreateWaitSetRequest elapsed=0

2015-09-08 10:33:50,956 INFO [qtp2040164966-22628:https://192.168.1.4:443/service/soap/CreateWaitSetRequest] [name=padma@ccmb.res.in;mid=655;ip=192.168.1.10

1;ua=Zimbra Desktop/7.2.5_12038_Windows;] soap - CreateWaitSetRequest elapsed=0

2015-09-08 10:34:55,956 INFO [qtp2040164966-22587:https://192.168.1.4:443/service/soap/CreateWaitSetRequest] [name=padma@ccmb.res.in;mid=655;ip=192.168.1.10

1;ua=Zimbra Desktop/7.2.5_12038_Windows;] soap - CreateWaitSetRequest elapsed=0

2015-09-08 10:36:00,956 INFO [qtp2040164966-22681:https://192.168.1.4:443/service/soap/CreateWaitSetRequest] [name=padma@ccmb.res.in;mid=655;ip=192.168.1.10

1;ua=Zimbra Desktop/7.2.5_12038_Windows;] soap - CreateWaitSetRequest elapsed=0

----------------------------------------



Regards,
nohimx
Posts: 1
Joined: Tue Oct 13, 2015 1:40 am

EMPTY_RESPONSE while using chrome browser

Postby nohimx » Tue Oct 13, 2015 1:42 am

I have same problem with chrome and 8.6.0 GA. Any fix?
jetsakib
Posts: 1
Joined: Tue Aug 24, 2021 6:49 am

Re: EMPTY_RESPONSE while using chrome browser

Postby jetsakib » Wed Sep 15, 2021 8:50 pm

Hello. I'm facing the same issue as stated before. It all started when I re-enabled TLSv1 for some old laptops. After that ZimbraAdmin console started showing this error from Chrome every now and then. Also the service list, queue length and active session show loading on the home page. Any help, please.

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