Code:mail.NO_SUCH_FOLDER

[edson.moreno]

I had a problem with BD and I had to restore a backup of the databases, all accounts have been restored smoothly, with the exception of one that does not open the webmail or imap. Every time we try to access the account in question have in the log:

2016-09-18 12:37:37,896 INFO [qtp509886383-15534:http://127.0.0.1:80/service/soap/GetFolderRequest] [name=xxxxxxxxxxxx@cgo.xxxxxxxxxxx.xxx;mid=558;oip=xxx.xxx.xxx.146;ua=zclient/8.6.0_GA_1153;] SoapEngine - handler exception
com.zimbra.cs.mailbox.MailServiceException$NoSuchItemException: no such folder id: 1
ExceptionId:qtp509886383-15534:http://127.0.0.1:80/service/soap/GetFol ... cb2290f5c4
Code:mail.NO_SUCH_FOLDER Arg:(itemId, IID, "1")
at com.zimbra.cs.mailbox.MailServiceException.NO_SUCH_FOLDER(MailServiceException.java:197)
at com.zimbra.cs.mailbox.MailItem.noSuchItem(MailItem.java:1695)
at com.zimbra.cs.mailbox.Mailbox.getItemById(Mailbox.java:2828)
at com.zimbra.cs.mailbox.Mailbox.getItemById(Mailbox.java:2774)
at com.zimbra.cs.mailbox.Mailbox.getItemById(Mailbox.java:2765)
at com.zimbra.cs.mailbox.Mailbox.getFolderById(Mailbox.java:3903)
at com.zimbra.cs.mailbox.Mailbox.getFolderTree(Mailbox.java:4057)
at com.zimbra.cs.service.mail.GetFolder.handle(GetFolder.java:113)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:569)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:432)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:266)
at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:303)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:213)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:209)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:738)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1651)
at com.zimbra.cs.servlet.CsrfFilter.doFilter(CsrfFilter.java:168)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
at com.zimbra.cs.servlet.RequestStringFilter.doFilter(RequestStringFilter.java:54)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:59)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
at org.eclipse.jetty.servlets.UserAgentFilter.doFilter(UserAgentFilter.java:83)
at org.eclipse.jetty.servlets.GzipFilter.doFilter(GzipFilter.java:351)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
at com.zimbra.cs.servlet.ETagHeaderFilter.doFilter(ETagHeaderFilter.java:47)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
at com.zimbra.cs.servlet.ContextPathBasedThreadPoolBalancerFilter.doFilter(ContextPathBasedThreadPoolBalancerFilter.java:107)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter(ZimbraQoSFilter.java:116)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
at com.zimbra.cs.servlet.ZimbraInvalidLoginFilter.doFilter(ZimbraInvalidLoginFilter.java:131)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
at org.eclipse.jetty.servlets.DoSFilter.doFilterChain(DoSFilter.java:457)
at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:326)
at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:299)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:549)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:544)
at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:221)
at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1111)
at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:478)
at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:183)
at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1045)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:199)
at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:109)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97)
at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle(RewriteHandler.java:309)
at org.eclipse.jetty.server.handler.DebugHandler.handle(DebugHandler.java:81)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97)
at org.eclipse.jetty.server.Server.handle(Server.java:462)
at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:279)
at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:232)
at org.eclipse.jetty.io.AbstractConnection$2.run(AbstractConnection.java:534)
at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:607)
at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:536)
at java.lang.Thread.run(Thread.java:745)

I try reindex and nothing, Can anybody help me ?

Version Zimbra: 8.6.0_GA_1153.FOSS

[DualBoot]

Can you make a simple test by opening the account in html mode and not AJAX ?

[edson.moreno]

I try this. Don`t work. IMAP does not work, not with webmail with ajax or html and not with the type thunderbird client. And always shows the same error in the log.

[DualBoot]

does this command work for this account :

Code: Select all

zmmailbox -z -m account@domain.tld gaf

And what does it show ?

[edson.moreno]

Thank You for try help me.

But , i talked with my customer about one another solution, create a new account and import all emails for him, yes i will write program what read all emails storage and put again in DB of zimbra, ok, without divide of folder, but he need only his emails, and because this, he accepted. With that I solved not the problem, but solved my problem.

Thank You

[cyber7]

Thank You for try help me.

But , i talked with my customer about one another solution, create a new account and import all emails for him, yes i will write program what read all emails storage and put again in DB of zimbra, ok, without divide of folder, but he need only his emails, and because this, he accepted. With that I solved not the problem, but solved my problem.

Thank You

Hi Edson
I have been asking the forum exactly how to read from store file and re-inject into a mailbox without an answer. Please could you explain how you did this?

kind regards
aubrey

[DualBoot]

You can try to export the account by using command line like this :
zmmailbox -z -m account@domain.tld gru "//?fmt=tgz" > /tmp/account.tgz