system failure: Unable to copy 142:257:7[1] to volume 3 ExceptionId:BlobMover

[fbzimblet]

my zmhsm status seems failed and I'm not sure if it is related with using NFS?

Code: Select all

[zimbra@mail ~]$ zmhsm -u
Last HSM Session Stats
----------------------
Start time: Fri Oct 21 21:55:25 MYT 2016
End time:   Fri Oct 21 21:55:25 MYT 2016
Query :before:-30day
Not currently running.
An error occurred: com.zimbra.common.service.ServiceException: system failure: Unable to copy 142:257:7[1] to volume 3 ExceptionId:BlobMover:1477058125748:a831dc752d778322 Code:service.FAILURE
Moved 0 blobs to volume 3.

[fbzimblet]

nobody had this issue before?

zcs NE 7.1.4 on Centos 5

[phoenix]

I guess that nobody has had this problem recently but my usual question applies, did you search the forums first? If you search for 'ExceptionId:BlobMover" you'll find the one thread that mentions your problem other than that I'd suggest opening a support ticket, assuming you have a valid support contract. If that really is the version of ZCS that you're running I'd suggest for your security, and that of your users, you upgrade to ZCS 8.7 as there are security vulnerabilities in earlier versions.

[fbzimblet]

thanks for the tip @phoenix

I changed hsm folder's permission to 750 then it works now

Code: Select all

# chmod 750 /backupzimbra/hsm/

# su - zimbra

$ zmhsm -t
HSM process started.

$ zmhsm -u
Current HSM Session Stats
-------------------------
Start time: Mon Oct 24 13:33:01 MYT 2016
Query :before:-30day
Currently running.
Moved 99 blobs to volume 3.
Mailboxes processed: 2 out of 64.

[phoenix]

I'm glad you've fixed it.