Help with externals account

[net95]

Hi guys, i need some help because i'm losing my mind.
I have many ZCS installation (from 8.0 to 8.6) but one of these have a weird behavior. In my ZCS installation i have only externals accounts and i get email by pop3 from the real server (which is provided from my domain provider), sometimes one of the datasource stops download and never start again until i restart zmmailboxdctl process. reading logs the only thing i could see is that it is not considered complete importing datasource.
i only see these two lines:

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[ScheduledTask-1] [name=********@zimbra.local;mid=6;ds=******;] datasource - Requested import.
[ScheduledTask-1] [name=********@zimbra.local;mid=6;ds=******;] datasource - Importing data for data source '******'

but i cant find

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[ScheduledTask-1] [name=********@zimbra.local;mid=6;ds=******;] datasource - Import completed for data source

and the datasource stops sync, but all the other continue correctly

this ZCS version is:
Release 8.5.1.GA.3056.UBUNTU14.64 UBUNTU14_64 FOSS edition.
Running on:
Ubuntu 14.04.4 LTS with 3.13.0-32-generic kernel

Thanks

[rosch]

Have you tried deleting the account and adding it back?

I had similar problems with external accounts not importing at all. I solved that by setting the poll intervals.

[net95]

Poll interval is set to 5 minutes, last week i've updated from 8.5.1 to 8.6 patch 7 but nothing is changed, when a datasource is blocked if i try to force poll with "Get external mail" i still find this on log

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2016-12-20 09:56:00,812 INFO  [ImportData-6] [name=<username>@zimbra.local;mid=6;ds=<datasource>;] datasource - Requested import.
2016-12-20 09:56:00,812 INFO  [ImportData-6] [name=<username>@zimbra.local;mid=6;ds=<datasource>;] datasource - Attempted to start import while  an import process was already running.  Ignoring the second request.
2016-12-20 09:56:04,538 INFO  [qtp398887205-9423:https://192.168.0.202:443/service/soap/GetImportStatusRequest] [name=<username>@zimbra.local;aname=admin@zimbra.local;mid=6;ip=79.58.56.179;ua=ZimbraWebClient - GC55 (Win)/8.6.0_GA_1200;] misc - delegated access: doc=GetImportStatus, delegating account=admin@zimbra.local, authenticated account=<username>@zimbra.local, target account=<username>@zimbra.local
2016-12-20 09:56:04,538 INFO  [qtp398887205-9423:https://192.168.0.202:443/service/soap/GetImportStatusRequest] [name=<username>@zimbra.local;aname=admin@zimbra.local;mid=6;ip=79.58.56.179;ua=ZimbraWebClient - GC55 (Win)/8.6.0_GA_1200;] soap - GetImportStatusRequest elapsed=0
2016-12-20 09:56:06,822 INFO  [qtp398887205-9424:https://192.168.0.202:443/service/soap/GetImportStatusRequest] [name=<username>@zimbra.local;aname=admin@zimbra.local;mid=6;ip=79.58.56.179;ua=ZimbraWebClient - GC55 (Win)/8.6.0_GA_1200;] misc - delegated access: doc=GetImportStatus, delegating account=admin@zimbra.local, authenticated account=<username>@zimbra.local, target account=<username>@zimbra.local
2016-12-20 09:56:06,823 INFO  [qtp398887205-9424:https://192.168.0.202:443/service/soap/GetImportStatusRequest] [name=<username>@zimbra.local;aname=admin@zimbra.local;mid=6;ip=79.58.56.179;ua=ZimbraWebClient - GC55 (Win)/8.6.0_GA_1200;] soap - GetImportStatusRequest elapsed=1
2016-12-20 09:56:12,857 INFO  [qtp398887205-9423:https://192.168.0.202:443/service/soap/GetImportStatusRequest] [name=<username>@zimbra.local;aname=admin@zimbra.local;mid=6;ip=79.58.56.179;ua=ZimbraWebClient - GC55 (Win)/8.6.0_GA_1200;] misc - delegated access: doc=GetImportStatus, delegating account=admin@zimbra.local, authenticated account=<username>@zimbra.local, target account=<username>@zimbra.local
2016-12-20 09:56:12,857 INFO  [qtp398887205-9423:https://192.168.0.202:443/service/soap/GetImportStatusRequest] [name=<username>@zimbra.local;aname=admin@zimbra.local;mid=6;ip=79.58.56.179;ua=ZimbraWebClient - GC55 (Win)/8.6.0_GA_1200;] soap - GetImportStatusRequest elapsed=0
 

Have you tried deleting the account and adding it back?

I had similar problems with external accounts not importing at all. I solved that by setting the poll intervals.