2fa setup fails at last user step

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howanitz
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2fa setup fails at last user step

Postby howanitz » Wed Sep 13, 2017 1:58 pm

Release 8.7.11.GA.1854.UBUNTU14.64 UBUNTU14_64 NETWORK edition.

I have the NE with the license for 2FA (2 Factor Authentication). Following instructions here:

https://wiki.zimbra.com/wiki/Zimbra_Two ... entication

Think it would be good to update instructions so admin knows to restart service after license install with: zmmailboxdctl restart

Anyway, have done all of that, but when attempting to turn 2FA on with my user account, fails at last step when putting in 6 digit code from GAuthenticator app.

I have used the app for years with gmail, and have tried about a dozen times. Don't know where to start looking. Confident I am entering the "unique Key from the Zimbra Web Client" in correctly.

Running ntp on server and time is sync'd.


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howanitz
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Posts: 55
Joined: Mon Feb 01, 2016 9:27 am

Re: 2fa setup fails at last user step

Postby howanitz » Wed Sep 13, 2017 4:18 pm

I got it working by install the Google Authenticator on a tablet instead of using the app already on my phone. Will it not work if you have gmail account already setup? Has anyone gotten it going with a Zimbra account and gmail account at the same time???
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jorgedlcruz
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Re: 2fa setup fails at last user step

Postby jorgedlcruz » Wed Sep 13, 2017 7:25 pm

Hello,
Have you checked the logs while configuring the device with the gmail account? I have a google authenticator with a lot of accounts, gmail as well, and it worked for me.

Have you opened a Support ticket as well? So our Engineers can take a deeper look?

Thank you!
Jorge de la Cruz https://jorgedelacruz.es
Technical Marketing Manager at Zimbra/Synacor https://www.zimbra.com/

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