Daily Mail Report stopped, timeouts reported

[gabaker]

We stopped receiving the Zimbra Daily Mail Report last week. 01-Nov was last report. No report on 02-Nov. Checking logs found an entry in the zimbra.log that showed the server tried to send the mail but it never completed. Showed a timeout on the connection 5 min later. I could find no other issues so I did a restart of all Zimbra processes with zmcontrol restart. Did not receive a report for 03-Nov. However DID receive a report for 04-Nov, and now no report for 05-Nov.

Logs show the connection for the mail delivery at the same time each day (23:30 which is the cron job time for creating the report) :

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zimbra@zimbra1 ~ $ crontab -l
[...snip...]
# Daily reports
#
30 23 * * * /opt/zimbra/libexec/zmdailyreport -m

but on the days that we get no Daily Report email delivered, I find "timeout after DATA" from the server address 5 minutes from the inital connection.

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Nov  5 23:30:23 zimbra1 postfix/smtpd[2238]: NOQUEUE: filter: RCPT from zimbra1.xyz.com[10.241.0.16]: <zimbra@zimbra1.xyz.com>: Sender address triggers FILTER smtp-amavis:[127.0.0.1]:10026; from=<zimbra@zimbra1.xyz.com> to=<admin@xyz.com> proto=ESMTP helo=<localhost.localdomain>
Nov  5 23:30:23 zimbra1 postfix/smtpd[2238]: 723A48229A77: client=zimbra1.xyz.com[10.241.0.16]
Nov  5 23:30:23 zimbra1 postfix/cleanup[2242]: 723A48229A77: message-id=<20171106043023.723A48229A77@zimbra1.xyz.com>

[...snip...]

Nov  5 23:35:23 zimbra1 postfix/smtpd[2238]: timeout after DATA (16411 bytes) from zimbra1.xyz.com[10.241.0.16]

There is no other indications of problems. I'm at a loss as to where to go from here and have not turned up anything on these forums or Google regarding the sudden stopping of these reports.

Anyone have any advice/direction of whet to check next??

TIA
Gary B

[iodisciple]

It seems I’m also not receiving the reports anymore since 1 nov. I’ll check out my logs today and get back to you.

[iodisciple]

Sorry, my bad, had to do with a wrong admin email address.

Maybe when you give more information on your situation (what system is it running on? what is the output of zmcontrol -v) people will be able to help you. Good luck!

[gabaker]

Running on CentOS 6. Been running Zimbra since 2011 and have never had this issue before.
It is a single server instance. It supports roughly 120 accounts including resources.
Once again, did not receive the Daily Mail Report last night.
Searched all archived logs and the only "timeout after DATA" in the zimbra.log files is from the time of the Daily mail report with the originating server being the server itself.
No other issues.

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zimbra1 ~ # uname -a
Linux zimbra1.xyz.com 2.6.32-431.3.1.el6.x86_64 #1 SMP Fri Jan 3 21:39:27 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux
zimbra1 root $ su - zimbra
zimbra@zimbra1 ~ $ zmcontrol -v
Release 8.0.9_GA_6191.RHEL6_64_20141103151719 RHEL6_64 NETWORK edition.
zimbra@zimbra1 ~ $ zmcontrol status
Host zimbra1.xyz.com
        amavis                  Running
        antispam                Running
        antivirus               Running
        convertd                Running
        ldap                    Running
        logger                  Running
        mailbox                 Running
        mta                     Running
        opendkim                Running
        snmp                    Running
        spell                   Running
        stats                   Running
        zmconfigd               Running
zimbra@zimbra1 ~ $

and the log entry:

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Nov  5 23:30:23 zimbra1 postfix/smtpd[2238]: connect from zimbra1.xyz.com[10.241.0.16]
Nov  5 23:30:23 zimbra1 postfix/smtpd[2240]: connect from localhost.localdomain[127.0.0.1]
Nov  5 23:30:23 zimbra1 postfix/smtpd[2240]: disconnect from localhost.localdomain[127.0.0.1]
Nov  5 23:30:23 zimbra1 postfix/smtpd[2238]: NOQUEUE: filter: RCPT from zimbra1.xyz.com[10.241.0.16]: <zimbra@zimbra1.xyz.com>: Sender address triggers FILTER smtp-amavis:[127.0.0.1]:10026; from=<zimbra@zimbra1.xyz.com> to=<admin@xyz.com> proto=ESMTP helo=<localhost.localdomain>
Nov  5 23:30:23 zimbra1 postfix/smtpd[2238]: 723A48229A77: client=zimbra1.xyz.com[10.241.0.16]
Nov  5 23:30:23 zimbra1 postfix/cleanup[2242]: 723A48229A77: message-id=<20171106043023.723A48229A77@zimbra1.xyz.com>

[snip]

Nov  5 23:35:23 zimbra1 postfix/smtpd[2238]: timeout after DATA (16411 bytes) from zimbra1.xyz.com[10.241.0.16]
Nov  5 23:35:23 zimbra1 postfix/smtpd[2238]: disconnect from zimbra1.xyz.com[10.241.0.16]

Scratching my head.... will probably open a support ticket next.

[gabaker]

Ooops, my verion, 8.0.9 is no longer supported (even as I have paid maintenance). Looks like upgrading must be done. Uggh.