Mail shows delivered in /var/log/zimbra.log

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Brian DeLaet
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Joined: Sat Sep 13, 2014 3:35 am

Mail shows delivered in /var/log/zimbra.log

Postby Brian DeLaet » Wed Feb 14, 2018 12:06 am

I am managing a zimbra server (8.7.11_GA_1854.FOSS
One mail account is not receiving messages that /var/log/zimbra.log shows are successfully sent.
If I go to /opt/zimbra/log, mailbox.log has no mention of the message. It seems to have disappeared.

These are import messages and it appears to just be from one email address.

I have checked in inbox, trash and junk.
There are no incoming or outgoing message filters defined

The message should be going straight to his inbox. Where else can I look to see if I can find the messages?


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tonster
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ZCS/ZD Version: Release 8.7.0_GA_1659.RHEL6_64_2016

Re: RE: Mail shows delivered in /var/log/zimbra.log

Postby tonster » Wed Feb 14, 2018 1:21 am

Brian DeLaet wrote:I am managing a zimbra server (8.7.11_GA_1854.FOSS
One mail account is not receiving messages that /var/log/zimbra.log shows are successfully sent.
If I go to /opt/zimbra/log, mailbox.log has no mention of the message. It seems to have disappeared.

These are import messages and it appears to just be from one email address.

I have checked in inbox, trash and junk.
There are no incoming or outgoing message filters defined

The message should be going straight to his inbox. Where else can I look to see if I can find the messages?
Give an example of a message in the log? Also, you said these are imported messages? Imported how?

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Brian DeLaet
Posts: 7
Joined: Sat Sep 13, 2014 3:35 am

Re: Mail shows delivered in /var/log/zimbra.log

Postby Brian DeLaet » Wed Feb 14, 2018 8:16 pm

That should have read "important" not "import".
From /var/log/zimbra.log

Message ID '201802132333.w1DNX8Oi002127@faxcon0.carrierzone.com'
sdsupport@centurylink.com -->
safety@mycustomersdomain.com
Recipient safety@mycustomersdomain.com
Feb 13 16:33:15 - faxmr1.carrierzone.com (66.175.55.241) --> 127.0.0.1:10024 ( 127.0.0.1:10024) status sent
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DualBoot
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Re: Mail shows delivered in /var/log/zimbra.log

Postby DualBoot » Wed Feb 14, 2018 10:28 pm

Hello,

the log is incomplete, you should have provided a line with "Delivery OK" pattern and this one too "relay=your_mailbox_server:7025"
Your log show that the mail or one mail have been delivery to the amavisd process port (10024).

regards,

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