Mail shows delivered in /var/log/zimbra.log

Discuss your pilot or production implementation with other Zimbra admins or our engineers.
Post Reply
Brian DeLaet
Posts: 7
Joined: Sat Sep 13, 2014 3:35 am

Mail shows delivered in /var/log/zimbra.log

Post by Brian DeLaet »

I am managing a zimbra server (8.7.11_GA_1854.FOSS
One mail account is not receiving messages that /var/log/zimbra.log shows are successfully sent.
If I go to /opt/zimbra/log, mailbox.log has no mention of the message. It seems to have disappeared.

These are import messages and it appears to just be from one email address.

I have checked in inbox, trash and junk.
There are no incoming or outgoing message filters defined

The message should be going straight to his inbox. Where else can I look to see if I can find the messages?
User avatar
tonster
Zimbra Employee
Zimbra Employee
Posts: 313
Joined: Fri Feb 21, 2014 10:14 am
Location: Ypsilanti, MI
ZCS/ZD Version: Release 8.7.0_GA_1659.RHEL6_64_2016

Re: RE: Mail shows delivered in /var/log/zimbra.log

Post by tonster »

Brian DeLaet wrote:I am managing a zimbra server (8.7.11_GA_1854.FOSS
One mail account is not receiving messages that /var/log/zimbra.log shows are successfully sent.
If I go to /opt/zimbra/log, mailbox.log has no mention of the message. It seems to have disappeared.

These are import messages and it appears to just be from one email address.

I have checked in inbox, trash and junk.
There are no incoming or outgoing message filters defined

The message should be going straight to his inbox. Where else can I look to see if I can find the messages?
Give an example of a message in the log? Also, you said these are imported messages? Imported how?

Sent from my SM-G950U using Tapatalk
Brian DeLaet
Posts: 7
Joined: Sat Sep 13, 2014 3:35 am

Re: Mail shows delivered in /var/log/zimbra.log

Post by Brian DeLaet »

That should have read "important" not "import".
From /var/log/zimbra.log

Message ID '201802132333.w1DNX8Oi002127@faxcon0.carrierzone.com'
sdsupport@centurylink.com -->
safety@mycustomersdomain.com
Recipient safety@mycustomersdomain.com
Feb 13 16:33:15 - faxmr1.carrierzone.com (66.175.55.241) --> 127.0.0.1:10024 ( 127.0.0.1:10024) status sent
User avatar
DualBoot
Elite member
Elite member
Posts: 1326
Joined: Mon Apr 18, 2016 8:18 pm
Location: France - Earth
ZCS/ZD Version: ZCS FLOSS - 8.8.15 Mutli servers
Contact:

Re: Mail shows delivered in /var/log/zimbra.log

Post by DualBoot »

Hello,

the log is incomplete, you should have provided a line with "Delivery OK" pattern and this one too "relay=your_mailbox_server:7025"
Your log show that the mail or one mail have been delivery to the amavisd process port (10024).

regards,
Post Reply