Messages not being received

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patrickwilson82
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Messages not being received

Postby patrickwilson82 » Mon Apr 30, 2018 9:58 pm

It appears that we are having an issue where certain messages sent internally are not being received, even though there is no bounceback message. And when I run a zmmsgtrace it shows no indication that the message was bounced. There are no outlook rules set up, and the messages aren't showing in webmail. Any suggestions?


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ccelis5215
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Location: Caracas - Venezuela
ZCS/ZD Version: 8.8.15.GA.3869.UBUNTU18.64 P8

Re: Messages not being received

Postby ccelis5215 » Tue May 01, 2018 12:06 pm

Hi Patrick,

Maybe you have duplicate message ids https://wiki.zimbra.com/wiki/How_to_deliver_messages_with_duplicate_ids

ccelis
patrickwilson82
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Re: Messages not being received

Postby patrickwilson82 » Tue May 01, 2018 12:41 pm

So if zimbraMessageIdDedupeCacheSize: 3000 is my current value, am I set to enable delivery of duplicate message id's or disable them?
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ccelis5215
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Posts: 611
Joined: Sat Sep 13, 2014 2:04 am
Location: Caracas - Venezuela
ZCS/ZD Version: 8.8.15.GA.3869.UBUNTU18.64 P8

Re: Messages not being received

Postby ccelis5215 » Tue May 01, 2018 2:03 pm

patrickwilson82 wrote:So if zimbraMessageIdDedupeCacheSize: 3000 is my current value, am I set to enable delivery of duplicate message id's or disable them?


You have to set to zero..

Code: Select all

zmprov mcf zimbraMessageIdDedupeCacheSize 0
zmmailboxdctl restart

ccelis
patrickwilson82
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Posts: 78
Joined: Tue Mar 13, 2018 5:37 pm

Re: Messages not being received

Postby patrickwilson82 » Wed May 02, 2018 3:11 pm

ccelis5215 wrote:
patrickwilson82 wrote:So if zimbraMessageIdDedupeCacheSize: 3000 is my current value, am I set to enable delivery of duplicate message id's or disable them?


You have to set to zero..

Code: Select all

zmprov mcf zimbraMessageIdDedupeCacheSize 0
zmmailboxdctl restart

ccelis


Thanks for the help! That fixed it for me!

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