Urgently need help, blank screen only on web frontend (not admin panel)
Posted: Mon May 27, 2019 7:07 am
Hi guys,
hope someone can help me.
Our current installed version is 8.7.11_GA_1854.FOSS
Without any changes, the web interface stopped working. Actually the login page is showing, once I log in, then there comes only a blank page.
The Admin panel is working totaly fine, there I can login and I dont have any problem.
Just the user web interface is not working, any idea what could be the reason?
What could I check? In the log files I did not find any glue on what could be the reason, also when checking debug information from the web browser there is nothing showing.
What I did notice is, that there was some newly created admin users which I already have deleted, seems like someone got access to the admin panel. But I can not find any problems.
The server itself is running normal and emails are coming in and are beeing sended, just the web interface is not loading for users.
Hope you guys can help me.
hope someone can help me.
Our current installed version is 8.7.11_GA_1854.FOSS
Without any changes, the web interface stopped working. Actually the login page is showing, once I log in, then there comes only a blank page.
The Admin panel is working totaly fine, there I can login and I dont have any problem.
Just the user web interface is not working, any idea what could be the reason?
What could I check? In the log files I did not find any glue on what could be the reason, also when checking debug information from the web browser there is nothing showing.
What I did notice is, that there was some newly created admin users which I already have deleted, seems like someone got access to the admin panel. But I can not find any problems.
The server itself is running normal and emails are coming in and are beeing sended, just the web interface is not loading for users.
Hope you guys can help me.