Zimbra docs "Connection refused"

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winproof
Posts: 12
Joined: Thu Aug 29, 2019 10:38 pm
ZCS/ZD Version: 9.0.0_GA_3976

Re: Zimbra docs "Connection refused"

Postby winproof » Sun Oct 06, 2019 1:12 am

Support team work on ;)

last answer to my support ticket (27/09) :

Hello Team,

This case is still with engineering team. We'll update you shortly.

Thanks,
Navdeep Mathur
Sr. Technical Support Engineer
Synacor Inc.

Manager Assistance: zimbra-escalation@synacor.com



Pierre C.
Posts: 6
Joined: Fri Jun 23, 2017 6:05 am

Re: Zimbra docs "Connection refused"

Postby Pierre C. » Sun Oct 20, 2019 7:34 pm

Sorry in advance for my poor English. But if it helps anyone, here is how I successfully started Zimbra Docs on my newly installed Ubuntu 18.04:

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wget http://archive.ubuntu.com/ubuntu/pool/universe/p/poco/libpocofoundation60_1.9.0-5_amd64.deb
wget http://archive.ubuntu.com/ubuntu/pool/universe/p/poco/libpococrypto60_1.9.0-5_amd64.deb
wget http://archive.ubuntu.com/ubuntu/pool/universe/p/poco/libpocoxml60_1.9.0-5_amd64.deb
wget http://archive.ubuntu.com/ubuntu/pool/universe/p/poco/libpocojson60_1.9.0-5_amd64.deb
wget http://archive.ubuntu.com/ubuntu/pool/universe/p/poco/libpocoutil60_1.9.0-5_amd64.deb
apt install ./libpocofoundation60_1.9.0-5_amd64.deb
apt install ./libpococrypto60_1.9.0-5_amd64.deb
apt install ./libpocoxml60_1.9.0-5_amd64.deb
apt install ./libpocojson60_1.9.0-5_amd64.deb
apt install ./libpocoutil60_1.9.0-5_amd64.deb
In fact I just downloaded the deb packages (libpococrypto and libpocoutil) for Ubuntu version 19.04 (and their dependencies), and deployed them.
After that Zimbra Docs started as expected :

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# systemctl restart zimbra-docs-server
# systemctl status zimbra-docs-server
● zimbra-docs-server.service - Zimbra Docs Server
   Loaded: loaded (/lib/systemd/system/zimbra-docs-server.service; enabled; vendor preset: enabled)
   Active: active (running) since Sun 2019-10-20 21:19:07 CEST; 28s ago
 Main PID: 18094 (loolwsd)
    Tasks: 13 (limit: 2319)
   CGroup: /system.slice/zimbra-docs-server.service
           ├─18094 /opt/zimbra/docs/lool/bin/loolwsd --version --o:sys_template_path=/opt/zimbra/docs/generated/systemplate --o:child_root_path=/opt/zimbra/docs/generated/child-roo
           ├─18115 /opt/zimbra/docs/lool/bin/loolforkit --losubpath=lo --systemplate=/opt/zimbra/docs/generated/systemplate --lotemplate=/opt/zimbra/docs/zimbra-docs-core --childro
           ├─18136 /opt/zimbra/docs/lool/bin/loolforkit --losubpath=lo --systemplate=/opt/zimbra/docs/generated/systemplate --lotemplate=/opt/zimbra/docs/zimbra-docs-core --childro
           └─18147 /opt/zimbra/docs/lool/bin/loolforkit --losubpath=lo --systemplate=/opt/zimbra/docs/generated/systemplate --lotemplate=/opt/zimbra/docs/zimbra-docs-core --childro

oct. 20 21:19:07 ##################### loolwsd[18094]: loolforkit version details: 4.0.5 - 1d0d82f
oct. 20 21:19:08 ##################### loolwsd[18094]: Init vcl
oct. 20 21:19:11 ##################### loolwsd[18094]: preload: merged unordf ucpchelp1 msforms vbaobj pcr vbaswobj sw animcore hwp flash chartcore sc wpftcalc solver xof ucpcmis1
oct. 20 21:19:12 ##################### loolwsd[18094]: Whitelisted languages: de_DE en_GB en_US es_ES fr_FR it nl pt_BR pt_PT ru
oct. 20 21:19:14 ##################### loolwsd[18094]: Preloading dictionaries: de_DE en_US fr_FR it_IT nl_NL pt_BR ru_RU en_GB nl_BE pt_PT es_ES
oct. 20 21:19:14 ##################### loolwsd[18094]: Preloading thesauri: de_DE en_US fr_FR it_IT nl_NL pt_BR ru_RU en_GB nl_BE pt_PT es_ES
oct. 20 21:19:14 ##################### loolwsd[18094]: Preload icons
oct. 20 21:19:14 ##################### loolwsd[18094]: Preload languages
oct. 20 21:19:14 ##################### loolwsd[18094]: Preload fonts
oct. 20 21:19:16 ##################### loolwsd[18094]: office version details: { "ProductName": "zimbra-docs-core", "ProductVersion": "6.0", "ProductExtension": ".10.29", "BuildId"

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# netstat -taupen | grep :9980
tcp6       0      0 :::9980                 :::*                    LISTEN      112        2243865    18094/loolwsd
tcp6       0      0 10.210.4.3:9980         10.210.4.4:35346        ESTABLISHED 112        2243894    18094/loolwsd
winproof
Posts: 12
Joined: Thu Aug 29, 2019 10:38 pm
ZCS/ZD Version: 9.0.0_GA_3976

Re: Zimbra docs "Connection refused"

Postby winproof » Mon Oct 21, 2019 9:55 am

Good, thanks! ;)
User avatar
Rony
Posts: 22
Joined: Fri Jan 27, 2017 3:50 pm
Location: Canada
ZCS/ZD Version: 8.8.15 Network
Contact:

Re: Zimbra docs "Connection refused"

Postby Rony » Sat Feb 22, 2020 7:53 pm

Hi,
I am having the same issues and the Docs Service is not starting on the zimbra 8.8.15 Network server.
I am wondering if it is something to do with the Key generation, I have generated it on the Docs side but should it be transferred to the mail server?

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zimbra@mail:~$ zmupdateauthkeys
Updating keys for docs.myserver.ca
Fetching key for docs.myserver.ca
Key for docs.myserver.ca NOT FOUND

connection from the Docs to Zimbra server is ok but not receiving back.

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zdocs ldap-test
Trying to connect to LDAP...OK

Both servers are under Ubuntu 18.04, all needed ports are opened and listening.
I saw the last post for downloading packages (libpococrypto and libpocoutil) but I don't know what this is about since it is not mentioned in the Zimbra Admin guide where it is written that no other steps are needed after installation of the server and Zimbra zimlet.
I am waiting for support login to open a ticket unless something new gets by, I don't see much help about the Docs for Zimbra on the internet, kind of mysterious, even was not easy to find this page.
I tried removing and reinstalling without success.
thank you.
User avatar
Rony
Posts: 22
Joined: Fri Jan 27, 2017 3:50 pm
Location: Canada
ZCS/ZD Version: 8.8.15 Network
Contact:

Re: Zimbra docs "Connection refused"

Postby Rony » Sat Feb 22, 2020 10:56 pm

I have found a workaround.
In Admin web interface on Zimbra I edited he docs...server section
In IP Address Binding I typed the docs's server IP address (ZimbraMailBindAddress) and saved it.
I can see the connection now:

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servers

                id                                                          15fa0f88-4432-4e60-90fd-xxxxxxxxxxx
                name                                                        docs.myserver.ca
                hostname                                                    docs.myserver.ca
                status                                                      online
                activeDocuments                                             0
                activeUsers                                                 0
                totalAvailableMemory                                        6.03 MB
                usedMemory                                                  566.09 KB
                version                                                     4.0.9

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netstat -taupen | grep :9980
tcp6       0      0 :::9980                 :::*                    LISTEN      113        64540      6878/loolwsd
tcp6       0      0 192.168.1.100:9980      123.123.12.123:44750    ESTABLISHED 113        67179      6878

On the server Status page, the docs service is still disconnected but I can open files from the briefcase.
I also have the Drive connected to Nextcloud but despite that Synacore advertisement on YouTube shows we can edit the files in Drive, that is not working (yet?) which is disappointing because all my documents are on the cloud-Drive section.

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