Webmail: External IMAP Account Sync error

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yo_mono
Posts: 4
Joined: Fri Oct 25, 2019 10:34 pm

Webmail: External IMAP Account Sync error

Postby yo_mono » Fri Oct 25, 2019 10:43 pm

Hi!
This is my first post here, im trying to get rid of exchange, so im testing a Zimbra Server (Open Source Edition).
So far is working fine, im very happy with it. But i have a problem:
I need to add some external IMAP accounts (actually they are in a exchange server, but IMAP is enabled).
It start the sync but after a few minutes, i get this error on the webmail:

Error: system failure: Folder sync failed, system failure: Synchronization of folder '/XXXXX/INBOX' failed, system failure: UID FETCH failed: com.zimbra.cs.mailclient.CommandFailedException: UID FETCH failed: Error in response, UID FETCH failed: Error in response, Exception in response handler, system failure: Unable to get size of dataSource XXXXXXXXX, Out of range value for column 'sum(mi.size)' : value 2147734709 is not in class java.lang.Integer range

And of course, it does not keep the syncing

I searched a lot but i couldnt find any solution.

Hope i find my answer here..

Sorry for my english, im from argentina.
Thank you in advance


yo_mono
Posts: 4
Joined: Fri Oct 25, 2019 10:34 pm

Re: Webmail: External IMAP Account Sync error

Postby yo_mono » Sat Oct 26, 2019 6:28 am

Now i realize this error starts when the mailbox reach the size of 2gb.

Can that be helpful?
dragoslav
Posts: 6
Joined: Tue Oct 22, 2019 2:22 pm

Re: Webmail: External IMAP Account Sync error

Postby dragoslav » Mon Oct 28, 2019 9:02 am

Yes, you are right:

This is the last Patch 3 informations:
https://wiki.zimbra.com/wiki/Zimbra_Releases/8.8.15/P3

Fixed issue with backup when mailbox had large amount of data

The default value for the Free Space Threshold value on NG Backup is now 2048Mb to improve usability.
weblike
Posts: 11
Joined: Sat Sep 13, 2014 3:08 am

Re: Webmail: External IMAP Account Sync error

Postby weblike » Tue Nov 05, 2019 9:16 am

Hello,
We have the same issue.
We have accounts with data of 32GB, 64GB. Cannot backup all.

There will be a fix? Is very annoying.
weblike
Posts: 11
Joined: Sat Sep 13, 2014 3:08 am

Re: Webmail: External IMAP Account Sync error

Postby weblike » Fri Nov 08, 2019 9:54 pm

After upgrading to 8.8.15 I have these issues viewtopic.php?f=15&t=67296

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