Android app Gmail settings are more secure
Posted: Mon Nov 11, 2019 2:05 pm
We are facing an issue with Gmail app.
Several customers reported today that their mobile devices with Activesync set up are showing, when accessing mail, a blank screen with the message
Can't add account.
Gmail's security settings are more secure than those set by your IT admin.
Contact your IT admin for help.
The only options it gives are Remove account or Close.
There are no errors on the logs. We added an accountLogger, at debug level and retrieves only valid responses.
Looks like these responses are not liked by the last Gmail app update.
Other apps, like Boxer or Bluemail work flawlessly.
The common elements are:
- Android >= 8
- Gmail App version 2019.10.20.278647676
- Zimbra Network 8.8.x with mobile NG
Zimbra version, and ng modules package version are not relevant. We found the same problem either on zcs 8.8.12 and 8.8.15, and on versions that has either 6.0.0.1562147220-1.u16 or 6.0.4.1570199372-1.u16 zimbra-network-modules-ng package.
Screenshot attached is from an Italian version, but on devices with english locale it's the same.
Several customers reported today that their mobile devices with Activesync set up are showing, when accessing mail, a blank screen with the message
Can't add account.
Gmail's security settings are more secure than those set by your IT admin.
Contact your IT admin for help.
The only options it gives are Remove account or Close.
There are no errors on the logs. We added an accountLogger, at debug level and retrieves only valid responses.
Looks like these responses are not liked by the last Gmail app update.
Other apps, like Boxer or Bluemail work flawlessly.
The common elements are:
- Android >= 8
- Gmail App version 2019.10.20.278647676
- Zimbra Network 8.8.x with mobile NG
Zimbra version, and ng modules package version are not relevant. We found the same problem either on zcs 8.8.12 and 8.8.15, and on versions that has either 6.0.0.1562147220-1.u16 or 6.0.4.1570199372-1.u16 zimbra-network-modules-ng package.
Screenshot attached is from an Italian version, but on devices with english locale it's the same.