Unknown command sent to server. ZxChatRequest

[davidkillingsworth]

Confirmed that 8.8.15 chat issue resolved with below step which is provided by above thread. Thank you

# mv /opt/zimbra/lib/ext/openchat/zal.jar /tmp
# cp -rp /opt/zimbra/lib/ext/zimbradrive/zal.jar /opt/zimbra/lib/ext/openchat/zal.jar
# su - zimbra
$ zmmailboxdctl restart

If chat zimlet is disabled then enable Chat Zimlet from Admin Console > Configure > Zimlets > com_zimbra_open_chat <toggle>
Login to user mailbox using Zimbra web client and you will see chat window on right hand side.

Thank you!

AGAIN, we are hit with these type of issues that require hacks to get a server working normally when doing minor upgrades. Total lack of QA testing on Zimbra's part.

I got this problem when upgrading from 8.8.15 Patch2 to 8.8.15 Patch7

This fix doesn't work if you don't have zimbra drive installed.

Code: Select all

david@zimbra:~$ cp -rp /opt/zimbra/lib/ext/zimbradrive/zal.jar /opt/zimbra/lib/ext/openchat/zal.jar
cp: cannot stat ‘/opt/zimbra/lib/ext/zimbradrive/zal.jar’: No such file or directory

[dparker]

Just posted this in another thread about zimbra chat. Perhaps this will help too:

mv /opt/zimbra/lib/ext/openchat/zal.jar /tmp
cp -rp /opt/zimbra/lib/ext/zimbradrive/zal.jar /opt/zimbra/lib/ext/openchat/zal.jar
su - zimbra
zmmailboxdctl restart


rp0rt

Wow, this just worked for me. Thank you!

[davidkillingsworth]

Does anyone know if this is fixed in Patch 8?

[ksuvakin]

Just posted this in another thread about zimbra chat. Perhaps this will help too:

mv /opt/zimbra/lib/ext/openchat/zal.jar /tmp
cp -rp /opt/zimbra/lib/ext/zimbradrive/zal.jar /opt/zimbra/lib/ext/openchat/zal.jar
su - zimbra
zmmailboxdctl restart


rp0rt

Thank you, after applying chat works (ZCS-8.8.15-GA-3869 @ ubuntu 18.04).

[bisi]

Note that we were *not using* zxchat, so this is definitely not a general solution. You might want to just "toggle status" to 'disabled', and see if that fixes it.

I have solved this by navigating to:

Code: Select all

home-configure-zimlets

right click on:

Code: Select all

com_zextras_chat_open

choose "undeploy"

[sergiomb]

Confirmed that 8.8.15 chat issue resolved with below step which is provided by above thread. Thank you

# mv /opt/zimbra/lib/ext/openchat/zal.jar /tmp
# cp -rp /opt/zimbra/lib/ext/zimbradrive/zal.jar /opt/zimbra/lib/ext/openchat/zal.jar
# su - zimbra
$ zmmailboxdctl restart

If chat zimlet is disabled then enable Chat Zimlet from Admin Console > Configure > Zimlets > com_zimbra_open_chat <toggle>
Login to user mailbox using Zimbra web client and you will see chat window on right hand side.

Thank you!

I also confirm it , after upgrade from 8.8.12 to 8.8.15, appears the "error zxchatrequest 500 server error unknown document " and this script solve it

[klausneil]

Hi, i follow this steps:

Just posted this in another thread about zimbra chat. Perhaps this will help too:
mv /opt/zimbra/lib/ext/openchat/zal.jar /tmp
cp -rp /opt/zimbra/lib/ext/zimbradrive/zal.jar /opt/zimbra/lib/ext/openchat/zal.jar
su - zimbra
zmmailboxdctl restart
rp0rt

But when restart the service i see that not appear the error and also the chat board

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Please i need your help.

[Darkhalf]

Thanks a lot. Works for me Perfectly. Zimbra 8.8.15

[klausneil]

Yes, this work i clear the cache of google and appear all. Thanks.

[davidkillingsworth]

I recently upgraded from 8.8.15 P7 to P12 and this issue has been fixed by Zimbra developers.

I can now enable the Zimbra Chat zimlet and our users are able to see a chat panel and it's working.