I updated Zimbra 8.8.15 P6 to P8, with zextras.
Everything went smoothly, almost all users don't use webmail so I didn't notice the problem.
The problem is: all mails sent from local users show no body, only the attachments, in webmail (both ajax and html).
Emails are sent correctly, I see them complete with an IMAP client.
The problem is visible on all users' webmail, I tried disabling all zimlets and setting language to english, with no success.
The email show no content even if I open it in a tab or window.
Big webclient problem after update to 8.8.15 P8
Big webclient problem after update to 8.8.15 P8
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- zimico
- Outstanding Member
- Posts: 225
- Joined: Mon Nov 14, 2016 8:03 am
- Location: Vietnam
- ZCS/ZD Version: 8.8.15 P3
- Contact:
Re: Big webclient problem after update to 8.8.15 P8
Hi,
Could you show message's header of sending email and receiving email?
Regards,
Minh.
Could you show message's header of sending email and receiving email?
Regards,
Minh.
Re: Big webclient problem after update to 8.8.15 P8
Hi Minh, thanks for your answer.zimico wrote:Hi,
Could you show message's header of sending email and receiving email?
Regards,
Minh.
I found that the problem is the mail signature: the sent mail from internal users all contain the same signature (with images) and is not visible in webclient.
If the user sends a mail without signature, with or without an additional attachment, the mail is shown correctly.
The problem came after upgrade, and is definitely the viewer part because I can't see correctly even emails sent before the upgrade.
This is the anonymized header for the internal email:
Code: Select all
Return-Path: <user1@zimbradomain.it>
Received: from mail.zimbradomain.it (LHLO mail.zimbradomain.it) (172.16.0.5)
by mail.zimbradomain.it with LMTP; Thu, 19 Mar 2020 07:45:40 +0100 (CET)
Received: from mail.zimbradomain.it (localhost [127.0.0.1])
by mail.zimbradomain.it (Postfix) with ESMTPS id D0F961B604FE;
Thu, 19 Mar 2020 07:45:40 +0100 (CET)
Received: from localhost (localhost [127.0.0.1])
by mail.zimbradomain.it (Postfix) with ESMTP id C19B61B60411;
Thu, 19 Mar 2020 07:45:40 +0100 (CET)
X-Virus-Scanned: amavisd-new at zimbradomain.it
Received: from mail.zimbradomain.it ([127.0.0.1])
by localhost (mail.zimbradomain.it [127.0.0.1]) (amavisd-new, port 10026)
with ESMTP id mf4zC4e5xlXL; Thu, 19 Mar 2020 07:45:40 +0100 (CET)
Received: from [10.0.0.167] (unknown [10.0.0.167])
by mail.zimbradomain.it (Postfix) with ESMTPSA id 654E41B603AC;
Thu, 19 Mar 2020 07:45:40 +0100 (CET)
Subject: Fwd: Re: proforma invoice 20-03-12
References: <CADMSxsdXqkZKdzko-rjn5=X36Jjb6a3KY5BQSZ3o8-a=bzG3Sw@mail.gmail.com>
To: user3 <user3@zimbradomain.it>,
"user4@zimbradomain.it" <user4@zimbradomain.it>,
user2 <user2@zimbradomain.it>
From: user1 <user1@zimbradomain.it>
X-Forwarded-Message-Id: <CADMSxsdXqkZKdzko-rjn5=X36Jjb6a3KY5BQSZ3o8-a=bzG3Sw@mail.gmail.com>
Message-ID: <840df228-2332-dda2-e4e5-dd26e793a235@zimbradomain.it>
Date: Thu, 19 Mar 2020 07:45:40 +0100
User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:68.0) Gecko/20100101
Thunderbird/68.6.0
MIME-Version: 1.0
In-Reply-To: <CADMSxsdXqkZKdzko-rjn5=X36Jjb6a3KY5BQSZ3o8-a=bzG3Sw@mail.gmail.com>
Content-Type: multipart/alternative;
boundary="------------6C31B5A7369C0349E4EC8CE6"
Content-Language: it
This is a multi-part message in MIME format.
--------------6C31B5A7369C0349E4EC8CE6
Content-Type: text/plain; charset=UTF-8; format=flowed
Content-Transfer-Encoding: quoted-printable
Credo sia un certificato per il colore
Ufficio Spedizioni
------------------------------------------------------------------------
Le informazioni contenute in questo messaggio di posta elettronica e/o=20
nel/i file/s allegato/i, sono da considerarsi strettamente riservate. Il=20
loro utilizzo =C3=A8 consentito esclusivamente al destinatario del messag=
gio,=20
per le finalit=C3=A0 indicate nel messaggio stesso. Qualora riceveste que=
sto=20
messaggio senza esserne il destinatario, Vi preghiamo cortesemente di=20
darcene notizia via e-mail e di procedere alla distruzione del messaggio=20
stesso, cancellandolo dal Vostro sistema; costituisce comportamento=20
contrario ai principi dettati dal Dlgs. 196/2003 il trattenere il=20
messaggio stesso, divulgarlo anche in parte, distribuirlo ad altri=20
soggetti, copiarlo, od utilizzarlo per finalit=C3=A0 diverse.
Se non =C3=A8 necessario non stampare questa mail.
The information contained in this e-mail message and / or the attached=20
file (s) are to be considered strictly confidential. Their use is only=20
allowed to the recipient of the message for the purposes indicated in=20
the message itself. If you receive this message without being the=20
recipient, please kindly inform us by e-mail and proceed to the=20
destruction of the message, removing it from your system; constitutes=20
behavior contrary to the principles dlgs. 196/2003 to retain the message=20
itself, to divulge it in part, to distribute it to other subjects, copy=20
it or use it for different purposes.
If you do not need to print this mail.
------------------------------------------------------------------------
-------- Messaggio Inoltrato --------
Oggetto: Re: proforma invoice 20-03-12
Data: Wed, 18 Mar 2020 20:49:54 +0200
Mittente: externaluser <external@gmail.com>
A: user1 <user1@zimbradomain.it>
CC: user2 <user2@zimbradomain.it>,
user5 <user5@zimbradomain.it>
Buongiorno,
vi chiediamo di inviare safety sheet per questa tinta
Distinti saluti
Code: Select all
Return-Path: <external@gmail.com>
Received: from mail.zimbradomain.it (LHLO mail.zimbradomain.it) (172.16.0.5)
by mail.zimbradomain.it with LMTP; Thu, 19 Mar 2020 11:31:07 +0100 (CET)
Received: from mail.zimbradomain.it (localhost [127.0.0.1])
by mail.zimbradomain.it (Postfix) with ESMTPS id C71781B6025F;
Thu, 19 Mar 2020 11:31:07 +0100 (CET)
Received: from localhost (localhost [127.0.0.1])
by mail.zimbradomain.it (Postfix) with ESMTP id B19701B603B0;
Thu, 19 Mar 2020 11:31:07 +0100 (CET)
X-Virus-Scanned: amavisd-new at zimbradomain.it
Authentication-Results: mail.zimbradomain.it (amavisd-new);
dkim=fail (2048-bit key) reason="fail (body has been altered)"
header.d=gmail.com
Received: from mail.zimbradomain.it ([127.0.0.1])
by localhost (mail.zimbradomain.it [127.0.0.1]) (amavisd-new, port 10026)
with ESMTP id hP6MjdBwZtC2; Thu, 19 Mar 2020 11:31:07 +0100 (CET)
Received: from zimbradomain.it (unknown [172.16.0.4])
by mail.zimbradomain.it (Postfix) with ESMTPS id 5D22A1B6025F;
Thu, 19 Mar 2020 11:31:07 +0100 (CET)
Authentication-Results: localhost;
iprev=pass (mail-qk1-f178.google.com) smtp.remote-ip=209.85.222.178;
spf=pass smtp.mailfrom=gmail.com;
dkim=fail (body hash mismatch; body probably modified in transit)
header.d=gmail.com header.s=20161025 header.a=rsa-sha256;
dmarc=pass header.from=gmail.com
Received: from mail-qk1-f178.google.com ([209.85.222.178])
by zimbradomain.it stage1 with esmtp
(Exim MailCleaner)
id 1jEsSe-0002Fl-6e
from <external@gmail.com>; Thu, 19 Mar 2020 11:31:38 +0100
Received: by mail-qk1-f178.google.com with SMTP id f28so2302180qkk.13;
Thu, 19 Mar 2020 03:30:56 -0700 (PDT)
X-MailCleaner-SPF: pass
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=gmail.com; s=20161025;
h=mime-version:references:in-reply-to:from:date:message-id:subject:to
:cc;
bh=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx=;
b=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx==
X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=1e100.net; s=20161025;
h=x-gm-message-state:mime-version:references:in-reply-to:from:date
:message-id:subject:to:cc;
bh=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx=;
b=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx==
X-Gm-Message-State: ANhLgQ1aOzY/N0i+gCfa8/wnZs2scDgJox3yvfhnHub6l/BIJ+HUkwGM
tpK410AqPBvHWMLUIU/xrfFaE9NskAqMpJwKY2kaXw==
X-Google-Smtp-Source: ADFU+vuXs3/evkAnnLDcSTu2u8wwTt9uUQT/5nfWaWg4mSOA003VzL2GwpLnq1z1swpto/FYP44PCBKssZmwBw0jErY=
X-Received: by 2002:a25:77d3:: with SMTP id s202mr3561679ybc.409.1584613854119;
Thu, 19 Mar 2020 03:30:54 -0700 (PDT)
MIME-Version: 1.0
References: <CADMSxsekO7zq_ATyeF+F_hz6HxFK1hV1atuFQSH6CbThvjfRRg@mail.gmail.com>
<52099e31-23fd-cd22-2fb5-1798a95c39c8@zimbradomain.it> <CADMSxset+8-aDpD_tNVhYpAtgYx0SObgT3O2w6gD5h=HVjVWvw@mail.gmail.com>
<5ddf0777-343f-d5a4-ba31-cc0e8016ddc5@zimbradomain.it> <26e0cd1b-19de-f530-4eeb-2e8af672def2@zimbradomain.it>
<80089843-146a-2310-bd7d-61f5510be7b7@zimbradomain.it> <86cfee4d-5a50-d51c-1ed5-2fcc82f233aa@zimbradomain.it>
<e455e3da-60bf-346b-8de2-89b74a0e3040@zimbradomain.it> <211c5023-f130-dc72-7d91-19cc84d7d0f3@zimbradomain.it>
<7ff33f53-ec74-e514-b5c8-45446c9c4f00@zimbradomain.it> <a04d12ec-2df0-35e9-5363-d10e0a39528d@zimbradomain.it>
<59257665-163a-8e76-af5d-96e87a2642f9@zimbradomain.it> <697fcda4-ed7c-71cb-8e65-4093cc5bde39@zimbradomain.it>
<CADMSxsdXqkZKdzko-rjn5=X36Jjb6a3KY5BQSZ3o8-a=bzG3Sw@mail.gmail.com>
In-Reply-To: <CADMSxsdXqkZKdzko-rjn5=X36Jjb6a3KY5BQSZ3o8-a=bzG3Sw@mail.gmail.com>
From: XXXXXXXXX YYYYYYYYYYY <external@gmail.com>
Date: Thu, 19 Mar 2020 12:30:41 +0200
Message-ID: <CADMSxseWPx+T3-PpcL=-4gCPCU0FafrSBF2uOe9Es+qDQv6EbQ@mail.gmail.com>
Subject: Re: proforma invoice 20-03-12
To: user1 <user1@zimbradomain.it>
Cc: user2 <user2@zimbradomain.it>,
user3 <user3@zimbradomain.it>
Content-Type: multipart/related; boundary="000000000000e1fb6d05a132a9dd"
X-WatchGuard-Spam-ID: str=0001.0A090211.5E7349E5.002F,ss=1,re=0.000,recu=0.000,reip=0.000,cl=1,cld=1,fgs=0
X-WatchGuard-Spam-Score: 0, clean; 0, virus threat unknown
X-WatchGuard-Mail-Client-IP: 209.85.222.178
X-WatchGuard-Mail-From: external@gmail.com
X-WatchGuard-Mail-Recipients: user1@zimbradomain.it;user2@zimbradomain.it;user3@zimbradomain.it
X-Newsl: is not newsletter (-3.0/5.0)
X-NiceBayes: is not spam (49.96%)
X-Spamc: is not spam (score=2.9, required=5.0)
X-MailCleaner-Information: Please contact mailcleaner@zimbradomain.it for more information
X-MailCleaner-ID: 1jEsSg-0002G4-Pn
X-MailCleaner: Found to be clean
X-MailCleaner-SpamCheck: not spam, Newsl (score=-3.0, required=5.0,
MC_NEWS_HSBJANSWERS=-3), Spamc (score=2.9, required=5.0,
FREEMAIL_FROM 0.0, T_DKIM_INVALID 1.4, NML_ADSP_CUSTOM_MED 0.9,
DKIM_SIGNED 0.6, BAYES_00 0.0, HTML_MESSAGE 0.0,
DKIM_ADSP_CUSTOM_MED 0.0, T_FRT_POSSIBLE 0.0, RCVD_IN_MSPIKE_H2 -0.0,
MC_SPF_PASS -0.0)
X-MailCleaner-ReportURL: https://mailcleaner.zimbradomain.it/rs.php
--000000000000e1fb6d05a132a9dd
Content-Type: multipart/alternative; boundary="000000000000e1fb6c05a132a9dc"
--000000000000e1fb6c05a132a9dc
Content-Type: text/plain; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable
X-WatchGuard-AntiVirus: part scanned. clean action=allow
Buongiorno
Chiediamo di rispondere al piu presto possibile
Distinti saluti
Re: Big webclient problem after update to 8.8.15 P8
I found this error in mailbox.log, while trying to open any email with the company signature:
Code: Select all
2020-03-25 12:49:50,842 WARN [qtp366590980-55881:https://172.16.0.5:8443/service/soap/SearchConvRequest] [name=user1@zimbradomain.it;aname=admin@zimbr
adomain.it;mid=150;ip=192.168.254.5;port=3365;ua=ZimbraWebClient - GC80 (Win)/8.8.15_GA_3895;soapId=7912cc6e;] soap - Exception during HTML sanitization: java.l
ang.AssertionError: Invalid CDATA text content : - > * {
}
Re: Big webclient problem after update to 8.8.15 P8
I found the problem and a workaround here:
viewtopic.php?t=66409&start=60
viewtopic.php?t=66409&start=60
Code: Select all
zmlocalconfig -e zimbra_use_owasp_html_sanitizer=FALSE
zmmailboxdctl restart